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Customer-focused Sales and Customer Experience professional with over 8 years in retail sales and customer service. Skilled in identifying customer needs, driving sales opportunities, and fostering long-term relationships. Experienced in managing high-volume interactions and resolving complaints while maintaining service quality. Seeking to leverage expertise in Guest Services, Guest Relations, or Retail Sales to enhance guest experiences and support onboard revenue.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proficient Sales Supervisor promoting more than 5years of experience. Able to motivate sales team to increase overall performance. Well-versed in reports generation, purchase orders, product delivery and customer issues resolution. Qualified to hire, train and develop sales staff.

Skilled automotive technician with expertise in diagnostics, fuel system maintenance, and vehicle inspection. Proficient in spark plug installation, metalworking, welding, and efficiency optimization. Strong problem-solving abilities with a solid understanding of pneumatic and hydraulic systems. Committed to safety and experienced in ECU programming, fuel system repairs, and workshop collaboration. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Motivated mechanic with over five years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

Kenya Institute of Management graduate with a diploma in Human Resource Management, pursuing certification at MT. Kenya University Interested in full-time, internship, or temporary roles. Focused on career advancement and national contribution.

Customer Experience Executive with extensive contact-centre operations experience across multi-queue service environments. Delivers FCR, service-level management, and daily operational reporting while supporting escalations, customer education, and accurate case handling. Strengthens service quality through process compliance, performance monitoring, and colleague knowledge sharing. Handles Line 100, SMS, M-Shwari, Line 200, and other specialised queues.

I am Professor of Paediatrics and Child Health with specialization in Perinatal & Newborn Medicine. I presently head the unit of Child Health in the Department, having concluded my tour as Dean, School of Medicine (and in 2017-2018 doubled up as Principal, College of Health Sciences). I also support the Ministry of Health on several national committees in various areas of child health as well as remaining active in the Kenya Paediatric Association where after serving as National Chairman for 11 years was retained as adviser on research projects. I previously also served as adjunct professor at the Aga Khan University. In the international arena I am or have been active in the Child Health Platform in areas including the World Health Organization’s Strategic Advisory Group of Experts (SAGE) in Immunization, Maternal and Newborn Health. I have previously been engaged by organizations like the Partnership for Appropriate Technology in Health (PATH), Bill & Melinda Gates Foundation and Global Vaccine Alliance (GAVI) as Scientific Advisory Committee Faculty around Childhood Vaccines and Immunization. Some of my energy is spent around childhood nutrition. Alongside these, I have remained highly motivated in research where my main themes are Health Systems Research and Outcomes of High-Risk Newborns. Indeed, my Doctorate was obtained in the latter. For my higher doctorate (Doctor of Science, DSC). I developed a thesis within the field of Health Systems research as pertains to Child Health in Kenya. This is an area I have consumed myself in since the turn of this century. I can summarize my life as that of a most committed teacher/mentor, relentless researcher/author, selfless leader and outstanding scholar with considerable international reach.

Dynamic professional with a solid background in nutrition and public health epidemiology. Known for delivering impactful nutrition programs and conducting thorough dietary assessments, advocacy and innovation committed to enhancing community health outcomes. Passionate about children's welfare,and alleviating malnutrition while utilizing global best practices.

Detail-oriented Bachelor of Commerce (Finance) graduate from Multimedia University of Kenya, possessing practical experience in accounting and financial operations through internship and attachment at Aquila East Africa.

Dedicated Special Needs Educator experienced in supporting learners with autism, ADHD, and diverse learning needs. Developed engaging, personalized learning plans that fostered positive environments and improved academic performance across subjects. Committed to creating safe, inclusive, and learner-centered atmospheres that nurture every child's strengths and potential.

Passionate community developer and social worker with a proven record of driving positive change. Committed to addressing diverse community needs, I bring a compassionate approach and strong advocacy skills to empower individuals. Seeking opportunities to contribute my skills and enthusiasm to enhance community well-being

Highly accomplished Finance Administrative Ofcer with nine years of experience. Proven track record of overseeing fnancial operations, account management and sales.
Professional with extensive experience in financial operations and account management, demonstrating a strong ability to enhance reporting and auditing processes, which resulted in a notable reduction in financial discrepancies. Proven track record in preparing comprehensive financial statements and forecasts that support informed decision-making and improve organizational transparency. Skilled in risk management and strategic financial planning, consistently achieving performance targets through effective budgeting and resource allocation. Adept at fostering client relationships and negotiating contracts, contributing to increased sales and customer satisfaction.

Investment Consultant & Director with over a decade of experience in financial management and high-net-worth client relations. Managed KES 0.5Bn+ in assets for 500+ investors, focusing on deal advisory and strategic growth. Dedicated to enhancing trust services in East Africa through innovative client acquisition and comprehensive estate planning solutions.

I possess excellent analytical and problem solving skills and able to provide accounting information to all areas of the business. Led by my strong problem solving and organizational skills I have established a unique ability to steadfastly manage duties and responsibilities pertinent to the growth of a company. I possess an in-depth knowledge of accounts payable and receivable, reconciliation and payroll and a practical understanding of how to apply accounting and business knowledge. My focus is to secure a position where I can gain experience and grow my skills and expertise with a view to improve and challenge systems in order to generate considerable profit and improve business operations.Highly motivated finance graduate with strong analytical skills and a proven track record of delivering results. Detail-oriented finance professional with experience in financial analysis and risk management.

Dynamic mixologist with a proven track record at The Screenshot Lounge, excelling in expert cocktail creation and customer experience management. Adept at multitasking in high-pressure environments, I consistently enhance guest satisfaction through innovative drink specials and exceptional service, fostering repeat business and a welcoming atmosphere.

Reliable Camera Operator with background in both studio and field production environments. Strengths include strong technical knowledge of digital and film cameras, keen eye for detail, and adept at capturing high-quality visual content. Proven ability to collaborate effectively with directors and crew members. Previous work has consistently enhanced storytelling through creative visual strategy.

I am Faith Achieng' Ochieng', a passionate Customer Service Representative (CSR) and Health Records and Information Systems student with a strong foundation in healthcare administration and patient care. Pursuing a Certificate in Health Records and Information Technology, along with valuable experience gained through volunteering at Nyabondo Mission Hospital & Trauma Center, I bring a blend of technical expertise and practical knowledge to my role. I served as a Customer Service Assistant and Health Records Assistant Volunteer, where I honed my skills in conflict resolution, active listening, and problem-solving. Handling inbound and outbound calls, assisting patients with billing inquiries, and ensuring accurate scheduling were among my primary responsibilities. I also excelled in payment processing, quality assurance, and generating insightful reports to drive process improvements. My commitment to maintaining confidentiality, adherence to regulations, and dedication to upholding organizational values have been key pillars of my approach. I am adaptable, detail-oriented, and thrive in collaborative environments where teamwork and communication are valued. With my background in health informatics, familiarity with medical billing processes, and a strong customer service orientation, I am well-prepared to contribute positively as a Customer Service Representative. I am eager to leverage my skills and experiences to deliver exceptional service and support, making a meaningful difference in the lives of patients and stakeholders within the healthcare industry.

Dedicated front desk receptionist with strong customer service skills, attention to detail, and problem-solving abilities. Committed to enhancing guest experiences through effective communication and efficient service.

Results-driven Communications Specialist skilled in digital marketing, social media management, content creation, and public relations. Adept at fostering clear communication, engaging diverse audiences, and enhancing organizational reputation through strategic, results-oriented initiatives.

Housekeeping Supervisor overseeing cleaning routines, laundry management for 13+ batches per week, and standards for a clean and orderly home environment. Guides daily housekeeping priorities for 25 staff or helpers per shift, inspects 56 rooms or areas per day, and keeps service levels consistent across assigned spaces. Brings practical cleaning techniques and dependable task coordination to domestic operations.

Detail-oriented Accountant with a bachelor’s degree in commerce (Finance Option) and experience in financial reporting, budgeting, reconciliation, and compliance. Expertise in GAAP, financial analysis, and ledger management, complemented by skills in accounting software and management report preparation. Committed to ensuring audit readiness and regulatory compliance while enhancing financial performance through data-driven decision-making.

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