Felix Murunga Lilechi
Diamond Trust Bank Ltd
Nairobi
13
Years of experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Service Quality and Compliance Officer
4 Years 3 Months- Supporting the Branch manager and/ or the Assistant Manager to manage and organize branch operations in order to achieve high business growth from the identified niche market.
- Enhancing service delivery and ensuring high standards of customer service are maintained.
- Responsible for quick and efficient turnaround times in branch service delivery and providing leadership to branch officers.
- Meeting individual targets.
- Ensuring compliance with branch operating procedures and policies in supervising branch operations.
- Management of branch teller cash, vault cash and ATM cash including carrying out regular spot checks.
- Ensuring end of day balancing of Teller and Vault Cash.
- Managing of all registers and ensuring that records are kept accurate and up to date.
- Maintaining Cash within the approved Branch Cash holding units.
- Validating/calling over transaction vouchers to ensure that no mistakes/errors are made in the execution of customer transactions.
- Complying with all statutory and regulatory requirements, including (POCAMLA, POTA), and CBK prudential guidelines.
- To ensure KYC, AML and due diligence procedures are followed on branch transactions.
- Carrying out on going (ODD) and (EDD) of branch accounts including PEP accounts and high-risk accounts to ensure that compliance with policies and procedures.
- Ensure proper monitoring of customer transactions and report any suspicious transactions or activities noted CFC Compliance Unit/MLRO.
- To ensure Large Cash Declaration Forms are fully completed and reviewed and any activity / transaction that raises suspicion escalated to the CFC Compliance Unit.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Implemented successful remediation efforts following audit findings, minimizing adverse consequences for the organization.
- Created and maintained compliant work environment.
- Reviewed internal processes to enhance operational efficiency and mitigate compliance risks.
Officer
8 Years 6 Months- Receiving and paying cash from/to customers.
- Ensure excellent customer service to bank’s customers.
- Assisting customers with issues relating to their accounts and queries relating to cash transactions.
- Ensure cash holding in the cubicle is always within the teller limit.
- Marketing and cross selling of Bancassurance, - Defender, B2B, Mobile Banking, Agency banking and any other banks products and services to existing, walk-ins and potential customers.
- Backup of western Union, Moneygram, Xpress Money and World remit teller.
- Maintain the security and confidentiality of the bank and customer information.
- Ensure high standards of customer service.
- Account opening in BPM, KYC and dormant account reactivations.
- Processing of in-house and outward cheques.
- Processing of transfers i.e. Swifts, RTGs.
- In charge of service excellence at the branch.
- Receiving, posting and balancing outward clearing cheques.
- Maintain DTK’s customer service standards.
- Validating/calling over transaction vouchers to ensure inputting errors are picked and rectified immediately.
- Handling any other role that may be assigned by management from time to time in the course of duty.
Finance Intern
2 Months- Preparations of cheque requisition vouchers for supplier payments.
- Reconciliation of supplier accounts.
- Matching of accounting documents and LPO,s to invoices and delivery notes before preparing payments.
- Sequential filing of posted invoices and cheques requisition vouchers.
- Filing and archiving of old documents.
- Assisting in retrieval of historical invoices required for KRA audit purposes.
- Supported organizational account management duties under direct supervision.
- Reviewed statements with staff accountants to inform corporate and individual financial planning.
- Prepared company tax returns and other financial filings.
Education
MBA - Strategic Management
Bachelor of Commerce - Finance
Skills
Responsible and dependable
Problem-solving
Excellent communication skills
Client communication
Timely paperwork completion
Attention to detail
Team collaboration
Timeline
Service Quality and Compliance Officer
Diamond Trust Bank Ltd
07.2022 - CurrentRead More
Officer
Diamond Trust Bank Ltd
12.2013 - 06.2022Read More
Finance Intern
Coca Cola Juices Kenya Ltd
08.2013 - 10.2013Read More
Mount Kenya University
MBA from Strategic Management
Read More
Kenyatta University
Bachelor of Commerce from Finance
Read More