COLLINS KIPCHIRCHIR
Eldoret,44
Summary
Driven and motivated graduate sales engineer with a strong drive to assist customers in resolving technical issues. Collaborates closely with the sales team to surpass customer expectations in terms of functionality, cost-effectiveness, and successful system implementation. Known for a solid work ethic and the ability to cultivate loyal customer relationships. Possesses hands-on experience and excels at navigating challenges. Brings a proactive approach and strong problem-solving skills to every new task. Recognized for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and driving organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Sales and Projects Engineer
Euro Lifts East Africa Limited
01.2024 - Current
- Implemented process improvements to maximize efficiency and reduce costs.
- Increased customer satisfaction through consistent delivery of high-quality products and services on time and within budget.
- Managed stakeholder expectations throughout project lifecycles by maintaining open lines of communication and providing regular updates on progress towards goals.
- Implemented cost-saving measures in project execution, reducing overall expenses without compromising performance outcomes.
- Developed comprehensive project plans with well-defined objectives, deliverables, timelines, and resource requirements to guide team efforts effectively.
- Collaborated with sales teams to generate accurate project estimates that aligned with client needs while maintaining profitability targets.
- Conducted root cause analysis investigations for recurring issues in completed projects; implemented corrective actions to prevent recurrence moving forward.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Developed and implemented procedures to verify compliance with engineering standards.
- Analyzed and interpreted customer requirements to develop engineering solutions.
Technical Sales Engineer
Euro Lifts East Africa Limited
06.2022 - Current
- Engage proactively with potential clients to comprehensively understand their vertical transportation needs, offering tailored solutions to meet their specific requirements in lift and elevator industry
- Conduct thorough site evaluations and assessments to determine feasibility of lift installations, collaborating closely with architects, contractors, and building owners to ensure optimal lift system integration
- Prepare and deliver detailed proposals, including cost estimates, technical specifications, and project timelines, consistently resulting in successful contract closures
- Collaborate with cross-functional teams, including engineers and technicians, to oversee project execution, ensuring that installations are completed efficiently, on schedule, and in compliance with industry standards
- Cultivate and maintain robust relationships with diverse clientele, emphasizing customer satisfaction, and garnering repeat business opportunities
- Act as technical liaison between customers and internal departments, addressing any technical inquiries or concerns, and facilitating efficient communication channels to ensure seamless project delivery
- Maintain and being at par with industry trends, regulations, and emerging technologies in elevator and lift sector, integrating this knowledge into sales strategies to provide customers with cutting-edge solutions.
- Developed comprehensive proposals for complex projects, showcasing value of our technical solutions in meeting client objectives.
- Conducted market research to identify new opportunities and target markets.
- Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.
- Partnered closely with project management teams to ensure smooth handoffs between pre-sales activities and implementation phases.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts thereby achieving yearly sales targets of 60 units per year
Elevator Service & Maintenance Technician
Euro Lifts East Africa Limited
09.2021 - 05.2022
- Perform routine maintenance and inspections on various types of lifts and elevators, ensuring compliance with safety regulations and manufacturer's guidelines
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Diagnose and troubleshoot technical issues and malfunctions in lifts, using combination of diagnostic tools and extensive knowledge of lift systems, electronics, and mechanics
- Conduct preventive maintenance tasks, such as lubrication, adjustments, and part replacements, to enhance longevity and performance of lift systems
- Respond promptly to service calls and emergency repair requests, demonstrating a strong commitment to minimizing downtime for clients and ensuring safe lift operation
- Maintain comprehensive records of maintenance activities, service reports, and spare parts inventory to facilitate efficient scheduling and equipment tracking
- Stay current with industry trends and updates in lift technology through continuous training and professional development, contributing to the team's overall expertise and competence.
- Followed safety protocols to minimize workplace accidents.
- Troubleshot equipment breakdowns and performed preventive maintenance to ensure a maximum of 4 breakdowns per month
Education
Bachelor of Science - Mechatronics Engineering
Dedan Kimathi University of Technology
Nyeri, Kenya04.2023
High School Diploma -
Kapsabet High School
Kenya11.2017
Skills
- Siemens Mechatronics System Certification Programme (SMSCP) - (Level 1)
- Advanced MS Office Suite
- Computer Aided Design (CAD) including: Autodesk, Solidworks, AutoCAD
- Simulation Software including: Proteus, Matlab, S7PLCSim, Factory IO
- Automation & Control System Including Programmable Logic Controllers (PLCs)
- Value Engineering
- Engineering Design
- Quality Control
- Controls Monitoring
- Root Cause Analysis
- Field support
- Project Management
- Health and safety compliance
References
- Available on Request
Hobbies and Interests
- Travelling
- Community Service
- Reading Novels
- Hiking
Performance Highlights
- Sales Growth: Demonstrated consistent growth in sales revenue by 50% in an increasing market by successfully identifying and closing new lift installation and service contracts from both government and private clients
- Customer Relationships: Built strong, long-lasting relationships with clients, becoming a trusted, reliable and informed advisor for their lift-related needs.
- Technical Expertise: Leveraged in-depth knowledge of lift systems to provide technical guidance and solutions to customers.
- Market Research: Conducted thorough market research to identify potential customers, market trends, and competitors
- Product Knowledge: Maintained up-to-date knowledge of the company's lift products and services, ensuring accurate and effective communication with clients
- Project Management: Successfully coordinated and managed lift installation projects from start to finish, ensuring on-time delivery and customer satisfaction
- Cross-functional Collaboration: Collaborated with the engineering and service teams to ensure smooth project execution and resolve technical issues promptly.
Certification
- Graduate Engineer - License Number B26126
- Siemens Mechatronics System Certification Program Level 1 - 2020
- St John Ambulance First Aid Training - 2016
Timeline
Technical Sales and Projects Engineer
Euro Lifts East Africa Limited
01.2024 - Current
Technical Sales Engineer
Euro Lifts East Africa Limited
06.2022 - Current
Elevator Service & Maintenance Technician
Euro Lifts East Africa Limited
09.2021 - 05.2022
Bachelor of Science - Mechatronics Engineering
Dedan Kimathi University of Technology
High School Diploma -
Kapsabet High School
- Graduate Engineer - License Number B26126
- Siemens Mechatronics System Certification Program Level 1 - 2020
- St John Ambulance First Aid Training - 2016
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