Maria Muendo
Nairobi County
Summary
Passionate about operations and administration, believing in the power of positive change. Exceptional organizational skills, analytical abilities, and innovative problem-solving approach. Consistently delivering projects on time and within budget. Prioritizing authenticity, trust, and growth in every project. Dedication lies in providing individuals with the resources and tools needed to succeed. Goal is to empower individuals to reach their full potential and achieve their goals.
Overview
10
10
years of professional experience
Work History
Office Administrator
Becton Dickinson East Africa Limited
03.2021 - Current
- Providing logistical support for travel, accommodation, and operational efficiency across the East Africa office.
- Managing procurement, vendor relations, and compliance, ensuring seamless operations.
- Supporting hub financial processes, including invoicing, tax coordination, and Citi Card Program administration.
- Leading fleet operations, asset management, and office maintenance, ensuring continuity and compliance.
- Supporting HR functions, handling onboarding, offboarding, payroll, and benefits administration.
- Demonstrating leadership capability, serving as Secretary to the East Africa Leadership Team and Co-Leading the EMEA Shadowboard Initiative (2022–2025).
Customer Service and Dispatch Manager
Rosewood Furniture Manufacturers Limited
10.2019 - 03.2021
- Managed customer engagement, ensuring seamless service from purchase to delivery
- Led dispatch operations, optimizing productivity and streamlining order processing
- Oversaw export logistics and production planning for efficiency in international shipments
- Published key performance metrics with actionable insights to improve service
- Implemented operational improvements, enhancing efficiency and overall service excellence
Administrative Assistant
Eagle Group International Ltd
04.2018 - 09.2019
- Provided administrative support, assisting coworkers with daily tasks and special assignments
- Developed and maintained efficient processes, ensuring accuracy and streamlined operations
- Managed client and vendor communications, maintaining effective information flow
- Coordinated meeting logistics, preparing materials and documenting key discussions for stakeholders
- Oversaw vendor interactions, directing activities, processing orders, and handling front desk operations
ICTS Service Desk Dispatcher
Computech Limited (Outsource - United Nations)
11.2017 - 03.2018
- Acted as the main point of contact for all customer service requests.
- Coordinated IT support teams for optimal resource utilization.
- Handled email-based service requests and assigned calls to the internal service desk's dispatch portal.
- Improved customer perception, satisfaction, and service.
- Ensured prompt response to customer requests and escalated issues when necessary.
Administrative Assistant - IS Operations (Outsource)
Kenya Airways
06.2017 - 10.2017
- Managed departmental meetings, calendars, and reports and followed up on cross-functional issues.
- Monitored department expenses and ensured availability of office supplies and equipment.
- Acted as the administrative contact for IS Operations staff members and external stakeholders.
- Assisted in vendor management and maintained up-to-date schedules of contracts and contractors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assistant Event Coordinator
FabUnique Kenya
03.2016 - 04.2017
- Defined event scope, budgets, and timelines, ensuring seamless planning and execution
- Negotiated vendor contracts, securing cost-effective services and products
- Coordinated logistics and managed event production, overseeing rehearsals, ceremonies, and receptions
- Ensured client satisfaction, providing tailored solutions and proactive communication
- Resolved event-day challenges, ensuring flawless execution and compliance with legal, health, and safety regulations
Education
Master of Business Administration - Business Administration and Management, General
University of The People
06-2025
Bachelor's degree - Mathematics and Computer Science
Jomo Kenyatta University of Agriculture and Technology
11.2012
Kenya Certificate of Secondary Education - undefined
Chogoria Girls High School
01.2006
Skills
- Strong organizational abilities
- Administrative operations
- Report evaluation expertise
- Document management
- Event coordination
- Inventory management
- Travel arrangements
- Expense reporting
- Financial services support
Languages
Swahili
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Beginner (A1)
Timeline
Office Administrator
Becton Dickinson East Africa Limited
03.2021 - Current
Customer Service and Dispatch Manager
Rosewood Furniture Manufacturers Limited
10.2019 - 03.2021
Administrative Assistant
Eagle Group International Ltd
04.2018 - 09.2019
ICTS Service Desk Dispatcher
Computech Limited (Outsource - United Nations)
11.2017 - 03.2018
Administrative Assistant - IS Operations (Outsource)
Kenya Airways
06.2017 - 10.2017
Assistant Event Coordinator
FabUnique Kenya
03.2016 - 04.2017
Bachelor's degree - Mathematics and Computer Science
Jomo Kenyatta University of Agriculture and Technology
Kenya Certificate of Secondary Education - undefined
Chogoria Girls High School
Master of Business Administration - Business Administration and Management, General
University of The People
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