Noeline Kigen
Waitress
Eldoret,44
Summary
I have extensive experience in the hospitality industry, working in roles such as Customer Service, Waiter's Assistant, Hotel Sales Manager, and Receptionist. I have significantly contributed to customer satisfaction, sales targets, and operational efficiency. Organized ,dependable candidate successful at managing multiple priorities with a positive attitude and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Customer Service/Waitress Assistant
Sirikwa Hotel
Eldoret, Uasin Gishu, Kenya
01.2024 - 07.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
- Enhanced 100% customer satisfaction by providing attentive service and anticipating guest needs.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Waitress
Sirikwa Hotel
Eldoret, Uasin Gishu, Kenya
01.2023 - 09.2023
- Established strong relationships with key industry partners and clients, leading to repeat business and referrals.
- Contributed to annual budget planning by setting realistic sales targets based on historical data and market trends.
- Developed customized proposals tailored to each potential client''s needs, improving conversion rates from inquiries to bookings.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Implemented systems and procedures to increase sales.
- Facilitated business by implementing practical networking techniques.
Waitress
Goshen Inn Hotel
Eldoret, Uasin Gishu, Kenya
10.2021 - 11.2022
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Kept accounts in balance and ran daily reports to verify totals.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Assistant Waitress
Goshen Inn Hotel
Eldoret, Uasin Gishu, Kenya
02.2020 - 10.2021
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
KCSE -
01.2016 - 05.2019
KCPE -
01.2007 - 05.2015
Skills
Time Management
Multitasking
Team Leadership
Food presentation
Professional Appearance
Customer Relations
Organizational Skills
Payment Processing
Ordering Procedures
Team Collaboration
Order Taking
Hobbies
- Socializig
- Reading
- Volunteering
- Creating new ideas
Languages
English
Proficient
C2
Kiswahili
Proficient
C2
Kalenjin
Proficient
C2
Additional Information
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Selected to serve notable VIP guests for major private events.
- Resolved product issue through consumer testing.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
Referees
Will Be Provided Upon Request.
Timeline
Customer Service/Waitress Assistant - Sirikwa Hotel
01.2024 - 07.2024
Waitress - Sirikwa Hotel
01.2023 - 09.2023
Waitress - Goshen Inn Hotel
10.2021 - 11.2022
Assistant Waitress - Goshen Inn Hotel
02.2020 - 10.2021
Sacho High School - KCSE,
01.2016 - 05.2019
Alpha Junior Academy - KCPE,
01.2007 - 05.2015