Noeline Kigen

Work History

Sirikwa Hotel

Eldoret, Uasin Gishu

01.2024 - 07.2024

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
Enhanced 100% customer satisfaction by providing attentive service and anticipating guest needs.
Used cash registers and credit card machines to cash out customers.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Sirikwa Hotel

01.2023 - 09.2023

Established strong relationships with key industry partners and clients, leading to repeat business and referrals.
Contributed to annual budget planning by setting realistic sales targets based on historical data and market trends.
Developed customized proposals tailored to each potential client''s needs, improving conversion rates from inquiries to bookings.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Implemented systems and procedures to increase sales.
Facilitated business by implementing practical networking techniques.

Goshen Inn Hotel

10.2021 - 11.2022

Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Kept accounts in balance and ran daily reports to verify totals.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
Promoted hotel brand's loyalty program via social media, email and direct mail.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Goshen Inn Hotel

02.2020 - 10.2021

Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Checked guests' identification before serving alcoholic beverages.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.