Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Peter Mutua

Security Expert
Nairobi

Summary

At Nairobi City County, I spearheaded service delivery enhancements, achieving increased productivity and customer satisfaction through empathetic leadership and strategic process improvements.

My expertise in people management and service delivery optimization fostered a culture of continuous learning and efficiency, driving significant advancements in project management and technology infrastructure.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities.

Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

6
6
years of professional experience
15
15
years of post-secondary education
1
1
Certification

Work History

Head of Service Delivery Unit(SDU)

Nairobi City County
06.2018 - Current
  • Guided team members through challenging situations using empathetic leadership skills, fostering resilience amongst staff during periods of change or uncertainty.
  • Developed strong relationships with external partners, fostering collaboration for continuous improvement initiatives.
  • Spearheaded process improvements that led to increased productivity without sacrificing service quality or customer satisfaction.
  • Increased departmental efficiency with implementation of improved project management tools and techniques.
  • Conducted thorough assessments of service processes to identify areas for improvement and implement necessary changes.
  • Created a culture of continuous learning through the establishment of regular workshops and training sessions for employees at all levels.
  • Evaluated existing technology infrastructure and implemented upgrades as needed to support efficient service delivery and data-driven decision making.

Education

Doctor of Philosophy In International Studies - International Relations

University Of Nairobi
Nairobi, Nairobi Province, Kenya
09.2023 - Current

Master of Science - Security Studies

DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
Nyeri
04.2017 - 12.2022

Bachelor of Science - Forensic Investigations

DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
Nyeri, Nyeri District, Kenya
01.2015 - 04.2017

Bachelor of Theology - Theology

West Virginia Christian University
Louisiana
01.2011 - 11.2014

Diploma in Security Management - Security Management

Kenya Institute of Criminal Justice
Nairobi, Nairobi Province, Kenya
09.2013 - 11.2014

Diploma in Computer Studies - Computer Studies

Institute of Commercial Management
London
01.1991 - 07.1992

Skills

People Management-Inter personal skills

Customer Satisfaction- focusing on the outcomes

Service Delivery- understanding why systems and organizations are formed

Time Management- knowing that time is an unrecycable resource

Goal-Oriented- what is the expected outcomes

Service Delivery Optimization- developing best practices to achieve more with less

Leadership Development- succession management requires one develop new leaders

Team Collaboration and Leadership- a very crucial aspect of management for optimum results

Over above soft skills which helps one understand complex issues with ease

Certification

Scientific investigations from Korea National Police

Timeline

Doctor of Philosophy In International Studies - International Relations

University Of Nairobi
09.2023 - Current

Head of Service Delivery Unit(SDU)

Nairobi City County
06.2018 - Current

Master of Science - Security Studies

DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
04.2017 - 12.2022

Scientific investigations from Korea National Police

11-2016

Bachelor of Science - Forensic Investigations

DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
01.2015 - 04.2017

Diploma in Security Management - Security Management

Kenya Institute of Criminal Justice
09.2013 - 11.2014

Bachelor of Theology - Theology

West Virginia Christian University
01.2011 - 11.2014

Diploma in Computer Studies - Computer Studies

Institute of Commercial Management
01.1991 - 07.1992
Peter MutuaSecurity Expert