KIPLAGAT JULIET JEROBON
Nakuru, Nakuru District
Summary
Senior Administrative Officer with over 9 years of experience providing corporate support office-based activities to encourage team business efforts. Effectively interfaces between managers on operational and administrative support issues to achieve consensus. Provides support and assistance to colleagues to deliver quality service.
Overview
11
11
years of professional experience
Work History
Senior Administrative Officer
Nairobi City County
10.2021 - Current
- Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
- Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Supported long-standing professional relationships and established strategic ones, creating favorable conditions for enduring partnerships.
- Wrote and prepared deliberate yet flexible agendas for company meetings.
- Represented company at internal and external forums and committees for effective corporate communication and collaboration.
Business Owner
Juelz's Dishes
12.2013 - Current
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Trade Development Representative
Twiga Foods Limited
11.2020 - 09.2021
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Utilized Twiga Foods sales application to manage sensitive client information and update existing and new client profiles.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Operations Officer
Family Bank Limited
08.2014 - 08.2019
- Resolved client queries and complaints, achieving a 95% satisfaction rate.
- Acquired new clients through cold calling and referrals, increasing client base by 20%.
- Ensured timely delivery of products post-account opening, enhancing client retention by 15%.
- Adhered to AML and POCAMLA policies, ensuring 100% compliance.
- Cross-sold bank products, boosting sales by 25% and prepared and reported weekly, monthly, and quarterly sales, consistently exceeding targets.
- Built and maintained client relationships, increasing client loyalty by 30%.
- Generated business leads from customer interactions, contributing to a 20% increase in new accounts.
- Performed money transfers and foreign exchange transactions, ensuring accuracy and efficiency.
Hotel Management Trainee
The Boma Hotel
06.2013 - 08.2013
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
- Developed decision making and conflict resolution skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.
- Conducted property inspections nightly to verify staff efficiency and exceptional guest accommodations.
- Marketed and coordinated banquet rooms for social events and business meetings, increasing total revenue by 30%.
- Answered telephone calls and emails to assist customers in making reservations.
Education
Computer Application Packages -
Egerton University
Nakuru06-2009
Bachelor of Science - Hospitality And Tourism Management
Kenyatta University
Nairobi01.2013
Kenya Certificate of Secondary Education - undefined
Moi High School, Kabarak.
01.2008
Skills
- Report Preparation
- Relationship Building and Industry partnership development
- Sales Follow-up
- Customer Service
- Customer Engagement
- Data Entry and Management
- Office Application, MS Office (Access, Word, Excel, PowerPoint)
- Confidentiality
- Proofreading
- Problem-solving aptitude
- Transformative leadership
- Build revenue streams
References
- Joseph Omune, Nairobi City County, 0729492679
- Gerald Kwendeka , Family Bank Limited , 0724836094
- Sharon Limo , Equity Bank Limited , 0723396125
Hobbies and Interests
- Educational documentaries
- Trends in Technology
- Social Media usage in marketing
- CSR Activities
- Volunteer work
jkjerobon@gmail.com, jkiplagatj@gmail.com
Languages
English, Swahili
Native language
German
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of 33 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of weekly, monthly, quarterly and yearly Operational reports.
Timeline
Senior Administrative Officer
Nairobi City County
10.2021 - Current
Trade Development Representative
Twiga Foods Limited
11.2020 - 09.2021
Operations Officer
Family Bank Limited
08.2014 - 08.2019
Business Owner
Juelz's Dishes
12.2013 - Current
Hotel Management Trainee
The Boma Hotel
06.2013 - 08.2013
Kenya Certificate of Secondary Education - undefined
Moi High School, Kabarak.
Computer Application Packages -
Egerton University
Bachelor of Science - Hospitality And Tourism Management
Kenyatta University
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