Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Doris Maina

Doris Maina

Human Service Delivery
Nairobi,Nairobi

Summary

Currently working in law enforcement, revenue/licensing and evidence management. Experienced and with extensive knowledge in group facilitation, OVC counselling, vocational training, reproductive health training, community engagement projects and data entry. I specialize in providing comprehensive administrative support, social media management and customer service. I excel in handling diverse challenges, from scheduling and email management to data entry and research tasks.

Overview

10
10
years of professional experience

Work History

Enforcement Officer

Nairobi City County, Nairobi
Nairobi
10.2021 - Current
  • Working hand in hand with licensing and revenue officers to ensure compliance and payment of licenses by traders and merchants in Nairobi County
  • Supervising a a team of constables to undertake different operations assigned
  • Implementing relevant enforcement laws, policies, systems, standards and procedures
  • Collaborating with other enforcement agencies in the course of work, including investigations
  • Maintaining proper records relating to enforcement work
  • Preparing reports, statements and attending courts to give evidence or testimony relating to prosecution of offenders
  • Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
  • Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
  • Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.

Chat Moderator

NMS Philippines
02.2023 - Current
  • At NMS Philippines I am tasked with chatting with users online engaging them to provide a personalized experience that meets the subscriber/user’s needs through IM, and/or SMS
  • Key Contributions Timely and Professional Communication:
  • Responding to subscribers' messages promptly and professionally, ensuring a high standard of customer service
  • Engaging in conversations with subscribers in a timely manner, demonstrating attentiveness and responsiveness Adherence to Policies and Guidelines:
  • Strictly adhering to company and client policies and guidelines, maintaining a high level of compliance in all interactions
  • Staying informed about any policy updates and ensuring consistent application in subscriber communications
  • Target Achievement:
  • Meeting daily and weekly targets for chat interactions, demonstrating efficiency and productivity
  • Striving to exceed performance targets when possible, contributing to the overall success of the subscriber engagement strategy.

TransPerfect, Transcriber
06.2017 - 06.2024
  • Provided superior transcription services with legal depositions from various legal agencies
  • Professional repertoire providing 99% accurate transcription and data entry
  • Monitors the success of the quality management plan, reviews areas of risk, investigates identified issues and takes appropriate action
  • Reports data analysis.

Virtual Assistant

Startree
01.2023 - 10.2023
  • At Startree I was engaged with managing emails, scheduling appointments, booking accommodations, optimizing websites to rank higher on search engine results
  • Key Contributions Orchestrated the seamless management of the company's email correspondence, ensuring timely responses, filtering priorities, and maintaining organized communication channels
  • Implemented effective email strategies to enhance communication efficiency and responsiveness
  • Coordinated and scheduled appointments for key stakeholders, utilizing precision and attention to detail to avoid scheduling conflicts
  • Facilitated the booking of accommodations for business travel, meticulously handling reservations, travel itineraries, and ensuring a comfortable stay for team members
  • Spearheaded the optimization of company websites, implementing SEO strategies to elevate search engine rankings and enhance online visibility.

Group Facilitator

LVCT HEALTH, Thika
01.2021 - 08.2021
  • Train girls and young women on improving their financial capabilities through saving habits
  • Advocating for sexual and reproductive health of beneficiaries
  • Provided counseling services to both children and parents
  • Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
  • Developed open rapport with patients, encouraging sharing of questions and concerns.
  • Prepared and led support groups for patients.
  • Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
  • Educated patients on potentially beneficial wellness services.

Volunteer

G-United
04.2018 - 10.2018
  • Kajiado
  • Promotion of primary education goals through read aloud sessions and activities with struggling learners, promotion of national integration by living with and learning from a community that has different cultures and language from mine and not limited to developing and implementing community engagement projects.
  • Assisted with special events and programs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Volunteer

CARE for AIDS, Inc, Ruiru
, Ke
01.2018 - 04.2018
  • Promotion of income generating activities through vocational training, report writing, capacity building, participated in psychosocial support activities Page 3 of 4 through counselling sessions, carried out home visits and follow up activities of clients and not limited to promotion of health status of clients by providing them with proper medication.
  • Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Led group discussions and activities to meet different community needs.

Translation Services, Transcriber
08.2014 - 10.2017
  • Transcription of dictation into accurate and well-organized typewritten reports
  • Met a 48-hour deadline of turnaround time for all time bound transcripts
  • Responsible for creating/ maintaining report templates.

Community Volunteer

KENWA
05.2016 - 09.2016
  • (Kenya Network of women with aids), Kenya
  • Promotion of nutritional and health status of clients through family health testing activities and promotion of intake of balanced diet, promotion of income generating activities through vocational training, community mobilization and capacity building, report writing,proposal writing, home visits and follow ups on clients and not limited to advocating for the rights of children and the youth.
  • Increased public awareness about community issues through social media campaigns and promotional events.
  • Empowered individuals experiencing homelessness by serving meals in soup kitchens or preparing food packages for distribution centers.

Education

Bachelor of Science - Community Development, Social Work

Egerton University
2017

Command and Leadership - undefined

Nairobi City Inspectorate Training College
March 2022

Skills

  • Top Skills
  • Search Engine Optimization (SEO)
  • Virtual Administrative Support
  • Travel Planning
  • Flexible and Adaptable
  • Decision-Making
  • Data Entry
  • Excellent Communication
  • Analytical and Critical Thinking
  • Active Listening
  • Problem-Solving
  • Organization and Time Management
  • Dependable and Responsible
  • Planning and Coordination

Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementPersonal development programs

Timeline

Chat Moderator

NMS Philippines
02.2023 - Current

Virtual Assistant

Startree
01.2023 - 10.2023

Enforcement Officer

Nairobi City County, Nairobi
10.2021 - Current

Group Facilitator

LVCT HEALTH, Thika
01.2021 - 08.2021

Volunteer

G-United
04.2018 - 10.2018

Volunteer

CARE for AIDS, Inc, Ruiru
01.2018 - 04.2018

TransPerfect, Transcriber
06.2017 - 06.2024

Community Volunteer

KENWA
05.2016 - 09.2016

Translation Services, Transcriber
08.2014 - 10.2017

Bachelor of Science - Community Development, Social Work

Egerton University

Command and Leadership - undefined

Nairobi City Inspectorate Training College

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Doris MainaHuman Service Delivery