MORRIS MUGAMBI
WAITER
Nairobi,KE
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
1
1
Language
Work History
Waiter
Sarova Hotel Nairobi
05.2021 - Current
- Answering questions from patrons about food and beverages
- Sharing information with customers about the status of their orders
- Refilling customer drink orders throughout the meal
- Finding out if customers need additional items
- Keeping dining areas clean
- Performing variety of tasks concerned with the kitchen and dining areas
- Preparing dining and serving areas by setting up counters, stands, and tables
- Placing food containers in serving order, fills salt and pepper shakers, and places linen and silverware on tables
- Performing duties cleaning and working in Scullery
- Responsible for cleaning the kitchen area to include floors, equipment, walls, light fixtures, as well as general kitchen cleaning
- Storing and cleaning material
- Disposing of food wastes in garbage disposal or trash receptacle
- Removing dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Set-up, serve, breakdown and replenish the serving lines, the beverage refrigerators, and the juice dispensers
- Sweeping, mopping and cleaning the serving lines, warmers, refrigerators, beverage dispensers and the coffee machine after each meal
- Assisting with salad and bar and serving main course, and speed line items, meats, vegetables, starches and short order items during the daily serving hours
- Washing sorting dishes, glassware, and silverware
- Cleaning and sanitizes kitchen equipment, pots and pans, counters, and tables
- Sweeps and mops floors
- Informing customers of daily specials
- Performing Other Duties as directed my Frontline Supervisor.
Food Service Worker (Waiter)
Fluor International Bagram - Afghanistan
12.2016 - 05.2020
- Prepared dining and serving areas by arranging counters, stands, and tables
- Set up food containers in serving order, fill salt and pepper shakers, and place linen and silverware on tables
- Cleaned and work in the scullery, and responsible for general kitchen cleaning, including floors, equipment, walls, and light fixtures
- Stored cleaned items and cleaning materials in an organized manner
- Collected, scraped, soaked, washed, rinsed, and sanitized dishes, pots, pans, and utensils
- Disposed of food waste in garbage disposal or trash receptacle
- Picked up and stored non-food items, cleaning solutions, and paper products
- Performed machine and manual washing of kitchen items
- Conducted perimeter cleaning functions to maintain overall cleanliness
- Set up, served, break down, and replenish serving lines, beverage refrigerators, and juice dispensers
- Swept, moped, and cleaned serving lines, warmers, refrigerators, beverage dispensers, and coffee machines after each meal
- Assisted with salad and bar preparation
- Served main course, speed line items, meats, vegetables, starches, and short-order items during daily serving hours
- Washed and sorted dishes, glassware, and silverware
- Cleaned and sanitized kitchen equipment, pots, pans, counters, and tables
- Swept and moped floors in designated areas
- Perform other duties as assigned by my front line supervisor.
Food Service Worker (waiter)
DynCorp International
07.2014 - 07.2016
- Answered questions from patrons about food and beverages
- Shared information with customers about the status of their orders
- Refilled customer drink orders throughout the meal
- Find out if customers need additional items
- Kept dining areas clean
- Performed variety of tasks concerned with the kitchen and dining areas
- Prepared dining and serving areas by setting up counters, stands, and tables
- Placed food containers in serving order, fills salt and pepper shakers, and places linen and silverware on tables
- Preformed duties cleaned and working in Scullery
- Responsible for cleaning the kitchen area to include floors, equipment, walls, light fixtures, as well as general kitchen cleaning
- Stored cleaned items and cleaning material
- Collected soiled dishes, scrapes, and soaks items
- Disposed of food wastes in garbage disposal or trash receptacle
- Removed dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Set-up, served, breakdown and replenish the serving lines, the beverage refrigerators, and the juice dispensers
- Performed Sweeping, moped and cleaned the serving lines, warmers, refrigerators, beverage dispensers and the coffee machine after each meal
- Assisted with salad and bar and serving main course, and speed line items, meats, vegetables, starches and short order items during the daily serving hours
- Washing and sorted dishes, glassware, and silverware
- Performed other duties assigned by my Front line supervisor.
Education
Certificate in computer packages - undefined
PAFOF COLLEGE OF INFORMATION AND TECNOLOGY
04.2014 - 05.2014
Kenya Certificate of Secondary Education (KCSE) - undefined
Nkuene High School
01.2010 - 04.2013
Kenya Certificate of Primary Education (KCPE) - undefined
Kathirune Primary School
01.2000 - 04.2009
Certificate - First Aid
Bandari Maritime Academy
Mombasa 08.2022 - 09.2022
Certificate - Fire Prevention And Safety Technology
Bandari Maritime Academy
Mombasa 08.2022 - 09.2022
Class BCE -
SENIORS DRIVING SCHOOL
01.2014 - 05.2014
Skills
Professional Skills And Knowledge
- Knowledge of food service and sanitation standards.
- Familiar with methods of preparing sandwiches, salads, vegetables, and other foods in large quantities
- Well-versed in reading interpreting and apply OSHA rules and regulations.
- Excellent interpersonal and customer-facing skills with diplomacy.
- Strong communication skills, both written and verbal.
- The ability to work as part of a team environment and aggressiveness
- Demonstrated ability to greet patrons, present menus, make suggestions and reply questions
- Thorough understanding of undertaking procedures to maintain hygienic conditions while preparing and serving food.
Personal Information
- Passport Number: AK0464894
- Nationality: Kenyan
Tel
+254791439932
References
Upon the request
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Selected to serve notable VIP guests for major private events.
Affiliations
- Rotary International
- National Association of Social Workers
Timeline
Certificate - First Aid
Bandari Maritime Academy
08.2022 - 09.2022
Certificate - Fire Prevention And Safety Technology
Bandari Maritime Academy
08.2022 - 09.2022
Waiter
Sarova Hotel Nairobi
05.2021 - Current
Food Service Worker (Waiter)
Fluor International Bagram - Afghanistan
12.2016 - 05.2020
Food Service Worker (waiter)
DynCorp International
07.2014 - 07.2016
Certificate in computer packages - undefined
PAFOF COLLEGE OF INFORMATION AND TECNOLOGY
04.2014 - 05.2014
Class BCE -
SENIORS DRIVING SCHOOL
01.2014 - 05.2014
Kenya Certificate of Secondary Education (KCSE) - undefined
Nkuene High School
01.2010 - 04.2013
Kenya Certificate of Primary Education (KCPE) - undefined
Kathirune Primary School
01.2000 - 04.2009
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteHybridRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsSimilar Profiles
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