KEN KIPRUTO LANGAT
Waiter
Nairobi ,Nairobi
Summary
Motivated hospitality worker with strong English proficiency and basic French communication. Knowledge of food and beverage service standards and customer-facing operations. Committed to maintaining positive teamwork, following company policies, and improving guest experience.
Overview
4
4
years of professional experience
Work History
WAITER
MERICA HOTEL NAKURU
- Work as an intern and casual;
- Welcoming customers with greetings and smiling face, seating them On the table.
- Providing them with Chef menu of the day.
- keeping an eye On customer incase of any additional items.
- Using up selling technique by suggesting to customer your favorite meal.
- doing clearance after every course meal On the table.
- Handling of payment through cash or credit card.
- prearrangement of outside catering for delivery and smooth transportation On time.
Waiter.
GERTRUDE CHILDREN HOSPITAL
- Ensuring all special feeds for the patients in ICU and HCU are served On time. Taking Orders from patients in their rooms, Not forgetting On allergic patients to be taken care.
- printing and arranging my orders from room 25 to 45 orderly.
- serving special feeds On time.
- Guiding and providing alternative meals for patients with poor eating and lack of appetite. Keeping the parents hope and straight during difficulties.
- Doing clearance and preorder other special requests from the client through phone call to the main kitchen.
- keeping an ear and humble to the parent patient when necessary.
waiter
KENYA RAILWAY GOLF CLUB
01.2023 - Current
- Quick service to the golfers who are turning after the first 9 holes, like snack and beverages to T off for second 9>
- Giving exceptional service with dining experience to Club members and guests in the main Clubhouse.
- With wide knowledge and understanding, I recommend varieties of cocktails, types of wine and whiskey lists in Our club and other dietary for smooth and upselling for more revenue up to 15% increase.
- Resolve member inquiry and queries for guests, ensuring positive feedback.
- With knowledge of tech, I guide and show members and guests how to transact services to the special card for effective services.
- Proper condition between kitchen and bar staff for effective services.
Education
undefined
Diago Bar academy
undefined
Wildlife Club of Kenya
01-2017
Skills
Strong multitasking
Time management
Customer service
Attention to detail
Order management
Decision-making
Cash handling
Order taking
Guest relations
Fine dining
Upselling techniques
Food and beverage pairings
Bar terminology
Wine service
Verbal and written communication
POS operation
Point of sale (POS) system operations
Personal Information
Date of Birth: 1996-04-15
References
Presented upon request.
Timeline
waiter
KENYA RAILWAY GOLF CLUB
01.2023 - Current
undefined
Wildlife Club of Kenya
undefined
Diago Bar academy
Waiter.
GERTRUDE CHILDREN HOSPITAL
WAITER
MERICA HOTEL NAKURU