Mathew Mwendwa Solomon
barista
Nairobi
Summary
Experienced and friendly service crew member with a strong skill set in inventory maintenance, drink mixing, and beverage upselling. Recognized for punctuality and diligence, boasting 4 years of experience providing refreshments and beverages to patrons. Proficient in operating POS systems and restocking displays. Additionally, possess 2 years of experience as a personable waiter in customer-facing roles, demonstrating expertise in food safety and industry best practices. Organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals. Seeking a full-time position that offers professional challenges to utilize interpersonal skills, excellent time management, and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
SERVICE CREW(Barista/cashier
NAS AIRPORT SERVICES C/O SHEER LOGIC MANAGEMENT
09.2020 - 04.2024
- Provided excellent customer service by greeting customers and meeting quality expectations
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages
- Maintained regular and consistent attendance and punctuality
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Kept all prep areas clean by sweeping, mopping and washing down counters
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Food and Beverage Waiter
The Zen garden ltd.
03.2018 - 03.2020
- Greet and escort customers to their tables, Present menu and provide detailed information when asked about portions, ingredients or potential food allergies
- Exhibited excellent communication skills when interacting with diverse clientele, adapting conversational style as needed
- Consistently exceeded sales goals through attentive service and expert knowledge of menu offerings
- Maintained a clean and organized dining area, ensuring a comfortable and enjoyable atmosphere for guests
- Adhered to strict health and safety guidelines, maintaining a safe environment for both guests and coworkers
- Contributed to the restaurant's profitability by upselling menu items and making personalized recommendations based on guest preferences
- Handled high-pressure situations with grace, effectively addressing customer concerns and resolving issues
- Assisted in training new wait staff, sharing industry knowledge and best practices to improve overall team performance.
Waiter
Donuts World Ltd
02.2017 - 03.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Streamlined order processing for increased efficiency through clear communication with kitchen staff
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Trainee
The Boma Hotel
05.2014 - 09.2014
- Setting up tables and re-setting them after use, Greeting arriving guests in pleasant manner and follow correct sequence of service, Serving drinks, recorded orders, retrieved, pickup crumpled napkins and cleaned tables, Kitchen trainee, Stores and purchasing department trainee.
Education
Bachelor of technology hotel and restaurant management, Second class honors upper division -
Technical University of Kenya
Nairobi, Nairobi05.2015
Secondary Education -
Matinyani Boys
Kitui, Kitui04.2011
Primary Education -
Muslim Primary School
04.2008
Skills
- Stocking and Replenishment
- Point of sale operation
- Latte art
- Espresso machine operation
- Upselling abilities
- Order Taking
- Cleaning and organization
- Problem detection and resolution
- Beverage Preparation
- Billing and payment processing
- Customer needs assessment
Accomplishments
- Served individually made coffee drinks to over 250 customers daily
- Redesigned coffee menu for improved readability
- Resolved product issue through consumer testing
Languages
Swahili
English
Personal Information
- ID Number: 28335651
- Citizenship: Kenyan
- Date of Birth: 05/04/91
- Gender: Male
- Marital Status: Married
- Religion: Christian
References
- Martin Abuuru, Manager banqueting, NAS Airport services, 0704300188
- Mr. Joseph Irungu, Human resources manager, Sheer logic management consultants, joseph.irungu@sheerlogicltd.com, 0737717619
- Paul Gacheru, Food and beverage manager, Best Western Plus Meridian hotel ltd, P.O Box 30278- 00200, Nairobi, Nairobi, 0724425701
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SERVICE CREW(Barista/cashier
NAS AIRPORT SERVICES C/O SHEER LOGIC MANAGEMENT
09.2020 - 04.2024
Food and Beverage Waiter
The Zen garden ltd.
03.2018 - 03.2020
Waiter
Donuts World Ltd
02.2017 - 03.2018
Trainee
The Boma Hotel
05.2014 - 09.2014
Bachelor of technology hotel and restaurant management, Second class honors upper division -
Technical University of Kenya
Secondary Education -
Matinyani Boys
Primary Education -
Muslim Primary School
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