FELIX OMWERI MOTONDI
Head of Transformation & Strategy
Nairobi
Summary
Dynamic transformation leader with a proven track record of driving strategic initiatives and leading cross-functional teams to achieve impactful organizational change. Expertise in project management, process optimization, and stakeholder engagement fosters a collaborative environment that enhances productivity and innovation. Highly adaptable and reliable, consistently focused on delivering measurable results aligned with business objectives. Proficient in change management, data analysis, and innovative problem-solving, bringing a holistic approach to overcoming challenges and seizing opportunities.
Overview
18
18
years of professional experience
7
7
Certifications
Work History
Head of Transformation & Strategy
Prime Bank Ltd
10.2024 - Current
- Provide leadership in driving all transformation and change management initiatives aligned with the Bank’s 5-year strategic plan.
- Establish execution cadence ensuring bottom-line impact through improved margins, operational efficiency, and asset growth.
- Lead cross-functional teams to deliver transformation programs and digitization of processes.
- Present strategic analyses and recommendations to senior executives and the Board.
Head of Business Change Management & Transformation
Kingdom Bank Ltd (Secondment)
12.2023 - 09.2024
- Spearheaded bank-wide business transformation initiatives ensuring efficiency, digitization, and process re-engineering.
- Designed and implemented change management strategies maximizing adoption and minimizing risk.
- Oversaw project portfolio management, prioritization, and execution leading to delivery of over 20 key Projects.
- Acted as custodian of all bank processes, policies, and SOPs.
Manager Transformation Program & Strategy
Kingdom Bank Ltd
07.2021 - 12.2022
- Partnered with Finance & Strategy on development and review of growth strategies.
- Drove execution of transformation initiatives across business units.
- Led transition management ensuring profitability and revenue growth leading to a PBT growth of 35%.
- Facilitated business intelligence, insights, and dashboard reporting.
Head & Project Manager – CX & Retail SFE Transformation
Co-operative Bank of Kenya
05.2019 - 06.2021
- Directed impactful transformational initiatives driving customer experience improvements and retail growth.
- Reduced customer queue times to under 15 minutes through process optimization.
- Spearheaded automation of loan underwriting process reducing time-to-money to 24 hours.
- Implemented decentralized credit management improving NPL oversight.
Earlier Roles
Co-operative Bank of Kenya
01.2008 - 01.2019
- Held progressive roles in Transformation, Customer Service, Contact Centre, and Card Business Centre. Key contributions included managing customer experience, Setting up and managing 4 different Bank social media platforms, training new staff, supervising service delivery, and supporting business process improvement initiatives.
Education
MBA - Strategic Management
Kenyatta University
Nairobi01.2020
Bachelor of Education (Arts) - English & Literature
Kenyatta University
Nairobi01.2007
Skills
- Execution & Performance Management
- Financial & Analytical Skills
- Strategic Thinking & Visioning
- Business Transformation & Operations
- Business Change Management
- Business process Improvement
- Coaching and mentoring
- Strategic Leadership & Stakeholder Management
- Communication & Influence
- Project & Program Management
- Digital transformation & Innovation
- Operational excellence
- Problem-solving
Certification
Prosci Change Management Practitioner Program – Cedar Africa Group, 2024
References
Available upon request.
Timeline
Head of Transformation & Strategy
Prime Bank Ltd
10.2024 - Current
Head of Business Change Management & Transformation
Kingdom Bank Ltd (Secondment)
12.2023 - 09.2024
Manager Transformation Program & Strategy
Kingdom Bank Ltd
07.2021 - 12.2022
Head & Project Manager – CX & Retail SFE Transformation
Co-operative Bank of Kenya
05.2019 - 06.2021
Earlier Roles
Co-operative Bank of Kenya
01.2008 - 01.2019
MBA - Strategic Management
Kenyatta University
Bachelor of Education (Arts) - English & Literature
Kenyatta University
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