Peter Mwalimu
barista/ cashier
Nairobi
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista/cashier
NAS Airport services
9 2021 - 9 2024
- Maintained high productivity by efficiently processing cash, credit and debit payments
- Smoothly processed incoming orders, handling over 180k transactions per day with exceptional accuracy
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice
- Provided customers with product details such as coffee blends and preparation descriptions
- Greeted over 200 customers daily, answered questions and recommended drinks and pastries
- Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.
Bartender/cashier
Karel T Lounge Village Market
09.2019 - 03.2020
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference
- Greeted and seated guests to establish prompt, high quality service
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow
- Maintained brand image by keeping neat personal appearance
- Made product recommendations to customers based on preference, food pairings and special promotions.
Bartender
Tandoori Patio
08.2017 - 01.2019
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously
- Processed cash, credit card and voucher payments to fast track process
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference
- Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory
- Influenced customer decision-making by applying up selling and cross-selling techniques to augment customers orders.
Barista
Mumbai grill
01.2016 - 01.2017
- Received and accurately processed customer payments
- Adhered to recipe and presentation standards for specialty coffee drinks
- Maintained highest standards of conduct and personalized customer service
- Maintained clean and organized workspace, enabling coworkers to easily locate resources and products
- Ordered, received and stocked supplies and retail products
- Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
Education
Certificate - Data science
Allison
Bachelor of Education Arts - undefined
University of Nairobi
Certificate - Secondary Education
Musengo Secondary School
Certificate - Primary Education
Kavalo Primary School
Skills
Beverage Preparation
Espresso machine operation
Opening and closing duties
Cash Handling
Coffee expertise
Menu Memorization
POS Systems
Latte art
Exceptional customer service
Safe Food Handling
Hospitality service expertise
Certification
Data science, Allison, 10/2024
Languages
English (fluent)
Swahili (fluent)
Timeline
Bartender/cashier
Karel T Lounge Village Market
09.2019 - 03.2020
Bartender
Tandoori Patio
08.2017 - 01.2019
Barista
Mumbai grill
01.2016 - 01.2017
Barista/cashier
NAS Airport services
9 2021 - 9 2024
Certificate - Data science
Allison
Bachelor of Education Arts - undefined
University of Nairobi
Certificate - Secondary Education
Musengo Secondary School
Certificate - Primary Education
Kavalo Primary School