Lynn Barbra Okoth
Nairobi,Nairobi Province
Summary
Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Hotel receptionist
Sarova Stanley Hotel
Nairobi, Nairobi Province
03.2024 - Current
- Streamlined check-in procedure by efficiently handling guest documents.
- Improved customer satisfaction for providing timely assistance during stay.
- Reduced wait times with high-speed processing of reservations.
- Responded promptly to customer queries, ensuring an enjoyable stay.
Hotel waitress
Ole Sereni Hotel
Nairobi, Nairobi
11.2022 - 12.2023
- Ensured customer satisfaction by providing excellent customer service.
- Maintained clean and tidy dining area for optimal guest experience.
- Provided prompt, efficient service to all hotel guests with a friendly demeanour.
- Demonstrated knowledge of menu items to assist in customer decision making.
Customer service representative
Bonfire Adventures
Nairobi, Nairobi
09.2021 - 08.2022
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Education
Bachelor of International Relations - Bachelor of International Relations
Strathmore University
Kenya 04.2017 - 08.2021
Skills
- Customer service
- Check-In procedures
- Reservation management
- Room allocation efficiency
- Concierge services
- Room cleaning standards
- Front office operations
- Reservation handling
- Check-In and Check-Out procedures
- Complaint resolution
- Flexibility in shifts
Languages
English
Fluent
Kiswahili
Fluent
Chinese (Mandarin)
Upper intermediate
Affiliations
- Article Writing
- Travelling
- Blogging
- Community Involvement
- Yoga
- Volunteering
Accomplishments
Employee of the year 2022
Timeline
Hotel receptionist
Sarova Stanley Hotel
03.2024 - Current
Hotel waitress
Ole Sereni Hotel
11.2022 - 12.2023
Customer service representative
Bonfire Adventures
09.2021 - 08.2022
Bachelor of International Relations - Bachelor of International Relations
Strathmore University
04.2017 - 08.2021
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