EDITH OKOTH
Waitress
MOMBASA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Waitress
SAROVA STANLEY HOTEL
04.2023 - Current
- Provide personalized, attentive service to each guest, ensuring a luxurious and memorable dining experience.
- Warmly welcome guests upon arrival, escort them to their tables, and present the menu with a detailed explanation of special dishes and beverages.
- Maintain comprehensive knowledge of the menu, including ingredients, preparation methods, and wine pairings, to confidently make recommendations.
- Accurately record guest orders, noting any special dietary requirements or preferences, and relay them precisely to the kitchen and bar.
- Deliver orders to the table with a focus on presentation, timing, and etiquette, ensuring that everything meets the hotel's high standards.
- Suggest and promote high-end menu items, specialty dishes, and premium wines or cocktails to enhance the dining experience and increase sales by 12%.
- Handle multiple tables in a fast-paced environment, ensuring that each guest receives prompt attention.
- Ensure that the dining area, including tables, chairs, and settings, is spotless and well-arranged.
- Clear and reset tables efficiently, preparing them for the next guests.
- Delivered prompt and courteous service to an average of 60 guests per shift, contributing to a 15% improvement in overall guest satisfaction ratings.
Assistant Waitress
TRAVELLERS BEACH HOTEL AND SPA
02.2019 - 03.2023
- Maintain comprehensive knowledge of the menu: including ingredients, preparation methods, and wine pairings, to confidently make recommendations.
- Welcome guests upon arrival, escort them to their tables, and present the menu with a detailed explanation of special dishes and beverages.
- Assist waiters in taking orders, serving food and beverages, and refilling drinks to ensure smooth service delivery.
- Deliver food from the kitchen to guests promptly and ensure that dishes are presented correctly.
- Remove used plates, cutlery, and glasses between courses and after guests finish their meals, ensuring a clean dining area.
- Handling special requests: Attend to any special needs or requests from guests, such as dietary restrictions or additional items.
- Ensure that the service station is well-stocked with essentials like napkins, condiments, and utensils.
- Serve water, coffee, and other beverages to guests, maintaining a consistent level of service.
- Prepare tables by setting up linens, silverware, glassware, and other dining essentials prior to service.
- Engage with guests to ensure they are satisfied with their dining experience, handling minor complaints or passing them to the waiter or manager.
Education
Certificate - Barista
WORTHSTART SCHOOL OF BARISTAS AND MIXOLOGISTS
Mombasa County 12.2023 - 01.2024
Certificate - Hospitality Hotel Management
TECHNICAL UNIVERSITY OF MOMBASA
Mombasa 06.2017 - 12.2018
Certificate - Computer Packages
RIFIKINS COLLEGE
03.2013 - 05.2013
Skills
- Excellent Communication
- Multitasking Ability
- Attention to details
- Time management
- Upselling techniques
- POS system knowledge
- Customer service
- Menu recommendation
- Dining area maintenance
- Guest relations management
- Menu recommendations
- High volume dining
Timeline
Certificate - Barista
WORTHSTART SCHOOL OF BARISTAS AND MIXOLOGISTS
12.2023 - 01.2024
Waitress
SAROVA STANLEY HOTEL
04.2023 - Current
Assistant Waitress
TRAVELLERS BEACH HOTEL AND SPA
02.2019 - 03.2023
Certificate - Hospitality Hotel Management
TECHNICAL UNIVERSITY OF MOMBASA
06.2017 - 12.2018
Certificate - Computer Packages
RIFIKINS COLLEGE
03.2013 - 05.2013
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