KAREN NUNGARI
Nairobi,30
Summary
Looking for a challenging position where by I can utilize my educational and professional experience within a professional and civilized multinational organization to build a long-term relationship with the organization, contribute effectively towards its growth. Seeking an advanced, proficient, and refined, strong team player who provides client's exceptional service.
Overview
1
1
year of professional experience
14
14
years of post-secondary education
Work History
Food and Beverage Service
Sarova Stanley Hotel
- Taking orders from the customers
- Serving food and beverages in a professional manner with high levels of customer service
- Greeting and seating guest
- Checking with customers to ensure that they are enjoying their meals
- Presenting menus to customers and answer questions about menu items, making recommendations upon request
- Setting and cleaning tables and service area
- Kept guest tables and tidy by regularly cleaning away dirt dishes and used glasses and wiping down surfaces
- Performed closing duties, thoroughly cleaning and replenishing stock.
Front Office
- Greet all guests with a bright attitude and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Updating of guest profiles
- Contacted housekeeping or maintenance staff when guests reported problems
- Assisted guests in completing applications, maintaining a high degree of discretion
- Kept records of room availability and guests' accounts
Housekeeping
- Responsible for maintaining cleanliness and tidiness of guest rooms
- Conducted through cleaning of rooms, including making beds, dusting surfaces, vacuuming carpets, and replenishing toiletries
- Assisted with laundry and ensured guest requests for extra towels and toiletries were promptly fulfilled
- Collaborated with the maintenance team to report any maintenance issues, such as malfunctioning appliances.
Waitress
Emirates Restaurant
Kiambu
08.2021 - 06.2022
- Served meals and drinks with professionalism and skills, maintaining high presentations and quality standards
- Provided friendly service and maximizing positive customer satisfaction ratings
- Kept guests table's neat and tidy by regularly clearing away dirty dishes and used glasses
- Retain in-depth bar and menu item knowledge, providing expert recommendation to suit guest taste.
Education
Diploma in Hotel and Catering Management - undefined
Nairobi Aviation College
01.2021 - 05.2022
Kenya Certificate of Secondary Education (K.C.S.E) - undefined
Kiambu Township Secondary School
01.2016 - 05.2019
Kenya Certificate of Primary School (K.C.P.E) - undefined
Kiambu Primary School
01.2006 - 05.2015
Skills
Customer service
References
- Kai Allan, Trainer, Nairobi Aviation College, 0706 237 213
- Kelvin Shibeko Analo, HOD, Nairobi Aviation College, 0715 779 368
Timeline
Waitress
Emirates Restaurant
08.2021 - 06.2022
Diploma in Hotel and Catering Management - undefined
Nairobi Aviation College
01.2021 - 05.2022
Kenya Certificate of Secondary Education (K.C.S.E) - undefined
Kiambu Township Secondary School
01.2016 - 05.2019
Kenya Certificate of Primary School (K.C.P.E) - undefined
Kiambu Primary School
01.2006 - 05.2015
Food and Beverage Service
Sarova Stanley Hotel
Front Office
Housekeeping
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