JOY WARIRA
Tour Consultant
Nairobi,Nairobi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Tour Consultant
Leisure Tips Tours and Travel
02.2024 - 04.2024
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- Promoted repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
- Assisted colleagues with complex client requests or concerns when needed, fostering a positive and collaborative work environment.
Customer Service Representative
Shopper's Delight
09.2021 - 04.2023
- Assisted customers with product-related questions, feedback and complaints
- Built rapport with customers through courteous and professional communications
- Processed and issued product orders and service upgrades for customers
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone
Education
Diploma in Tourism Management -
The Co-operative University of Kenya
Level One: German Language -
Goethe Institut
Kenya Certificate of Secondary Education -
Mugoiri Girls High School
Skills
- Travel industry experience
- Itinerary Planning
- Creativity and Innovation
- Cultural Awareness
- Retail Sales
- Client Consultations
- Team Oversight
- Reservations Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
Languages
English
Proficient
C2
Swahili
Proficient
C2
German
Elementary
A2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
InternshipFull TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementTeam Building / Company RetreatsCompany CultureWork from home optionPersonal development programsFlexible work hoursTimeline
Tour Consultant
Leisure Tips Tours and Travel
02.2024 - 04.2024
Customer Service Representative
Shopper's Delight
09.2021 - 04.2023
Diploma in Tourism Management -
The Co-operative University of Kenya
Level One: German Language -
Goethe Institut
Kenya Certificate of Secondary Education -
Mugoiri Girls High School
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