Winter Wanjiru
Nairobi
Summary
Personable and adaptable professional with a strong focus on customer service. Excel in roles that require excellent interpersonal skills. Expertise in travel planning and itinerary creation. Bring together exceptional communication and organizational skills to deliver memorable travel experiences. Valuable asset in the industry with a track record of ensuring client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tour Consultant
Escape With Us Now
03.2023 - Current
- Work closely with clients to understand their travel preferences.
- Curate personalized travel itineraries for families and groups.
- Provide comprehensive destination information and advice.
- Book accommodation, transportation and excursions.
- Handle clients' inquiries, resolve issues and ensure that clients have hassle-free and memorable travel experiences.
- Provide tailored recommendations for clients to destinations outside of their home country.
- Maintain up-to-date knowledge of global travel trends, visa requirements and safety regulations to ensure smooth and enjoyable trips for my clients.
- Communicate the value of proposition of our tours, highlighting unique features and benefits to encourage bookings.
- Optimize itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
- Staying current on industry developments through attending trade shows, conferences, and participating in professional networking events.
- Design custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
- Initiate cost-saving measures by analyzing budgetary constraints and seeking alternative options where necessary.
- Champion sustainable travel practices by promoting eco-friendly tours and educating clients on responsible tourism.
- Introduce new destination options based on market demand analysis that led to an increase in bookings.
- Evaluate customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Organize group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Promote repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
- Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
- Enhance customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Collaborate with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- Provide customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Follow up with customers to increase customer service with travel plans.
Sales Manager
Snapshot Tours and Safaris
02.2022 - 02.2023
- Promoted tour packages, destinations and services to prospective clients.
- Curated team building packages for corporate.
- Cultivated strong relationships with clients through personalized consultations, understood their travel preferences and offered tailor made solutions to meet their needs.
- Worked closely with corporate to understand their specific goals and challenges, then designed activities to enhance teamwork, communication and collaboration within organizations.
- Researched accommodations, transportation options and activities tailored to each clients' preference and budget.
- Cultivated strong relationships with travel suppliers to ensure my clients receive the best possible deals and exclusive perks.
- Stayed up to date on travel regulations, safety advisories and industry trends to provide informed recommendations and mitigate potential risks.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Tour Guide
Kenya Wildlife Service
02.2021 - 05.2021
- Showcased the breathtaking beauty and rich cultural heritage to worldwide travelers.
- Provided insightful commentary on diverse wildlife, including the big five, as well as our vibrant cultures and traditions.
- Organized and facilitated memorable safari experiences, guided nature walks and cultural interactions, ensuring that each tour is informative, enjoyable and safe for all participants.
Education
Certificate - Virtual Assistance
ALX
Nairobi11.2024
Certificate - Travel Specialist, Bronze, Silver and Gold levels
Magical Kenya
Nairobi01.2024
Diploma - Travel and Tourism Management
East African School of Aviation
Nairobi12.2022
High School Diploma -
Mary Leakey Girls' High School
Nairobi12.2018
Skills
- Effective communication
- Prioritization and scheduling
- Collaborative teamwork
- Adapting to changes quickly
- Leadership
- Travel research
- Company guidelines and procedures
- Travel industry experience
- Client relationship building
- Client consultations
- Administrative tasks
- Reservations management
Certification
Magical Kenya, Travel Specialist, Bronze, Silver and Gold levels
Personal Information
Title: Tour Consultant
Timeline
Tour Consultant
Escape With Us Now
03.2023 - Current
Sales Manager
Snapshot Tours and Safaris
02.2022 - 02.2023
Tour Guide
Kenya Wildlife Service
02.2021 - 05.2021
Certificate - Virtual Assistance
ALX
Certificate - Travel Specialist, Bronze, Silver and Gold levels
Magical Kenya
Diploma - Travel and Tourism Management
East African School of Aviation
High School Diploma -
Mary Leakey Girls' High School
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