Foreign languages, Culture learning, Travelling, Aviation, Team sports
DORCAS CHEPNGENO RONO
Tour Consultant
Nairobi,Nairobi
Summary
Tour Consultant with strong experience in the travel and tourism industry. Skilled in advising clients, creating customized travel packages, and coordinating bookings to ensure smooth and enjoyable travel experiences. Known for clear communication, good customer service, and effective problem-solving. Committed to building long-term client relationships and delivering reliable, stress-free journeys with high professional standards.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Tour Consultant
NYAGAYAS SAFARIS
01.2023 - Current
- Booking and reservation of flights, hotels, lodges, and ground transportation.
- Determining clients’ travel needs and recommending suitable tour packages and itineraries.
- Designing customized travel and safari itineraries based on client preferences and budget.
- Preparing travel quotations, confirmations, and itineraries.
- Marketing, promoting, and selling holiday and safari packages.
- Liaising with airlines, hotels, lodges, transport providers, and tour guides.
- Providing accurate information on travel destinations, visa requirements, accommodations, and activities.
- Handling client inquiries, changes, and complaints via phone, email, and correspondence professionally.
- Coordinating travel logistics to ensure smooth service delivery before and during travel.
- Maintaining client records, bookings, and travel documentation.
- Following up with clients before, during, and after travel to ensure satisfaction.
- Taking messages and ensuring timely communication with relevant staff members.
- Receiving and directing visitors to the appropriate office or personnel when required.
- Supporting general office and front-desk operations related to travel services.
Tour Consultant
MAROCK SAFARIS
01.2022 - 01.2023
- Booking and reservation of hotels, lodges, and flights.
- Marketing, promoting, and selling holiday and safari packages.
- Advising clients on travel destinations, attractions, and accommodation options.
- Designing and recommending suitable tour packages based on client needs and budgets.
- Conducting site visits and inspections prior to recommending destinations and accommodations to clients.
- Communicating and negotiating with hotels, lodges, airlines, and other travel service providers to secure competitive rates and best deals.
- Preparing travel quotations, itineraries, and confirmations for clients.
- Maintaining strong relationships with travel vendors and suppliers.
- Responding to client inquiries and providing professional customer service throughout the booking process.
- Staying informed on tourism trends, destinations, and new travel products to enhance client recommendations.
Customer Service Intern
KENYA WILDLIFE SERVICE
01.2021 - 01.2022
- Banda reservations and clients follow up.
- Handling customer’s inquiries complains and compliments at the reception.
- Direct visitors to the appropriate person and office.
Education
Tourism Management
Zetech University
Ruiru (Kiambu County) 04.2001 -
High School Diploma -
Chepkoton Girls High School
Kericho, Kericho District, Kenya 04.2001 -
Primary School -
Chumo Educational Centre
Kericho, Kericho District, Kenya11-2014
Skills
Strong communication and active listening skills
Excellent customer service and client handling
Ability to plan, sell, and coordinate travel packages
Strong problem-solving and decision-making skills
Effective team player and collaborator
Ability to work in a fast-paced, changing environment
Good organizational and time-management skills
Attention to detail in bookings and itineraries
Willingness to undergo training in emergency response and crisis management
Interests
References
- Asha, Muktar, Head Customer Service, +254722235559, KWS
- Pauline, Awuor, Director, +254768461368, Nyagayas Safaris
Timeline
Tour Consultant
NYAGAYAS SAFARIS
01.2023 - Current
Tour Consultant
MAROCK SAFARIS
01.2022 - 01.2023
Customer Service Intern
KENYA WILDLIFE SERVICE
01.2021 - 01.2022
Tourism Management
Zetech University
04.2001 -
High School Diploma -
Chepkoton Girls High School
04.2001 -
Primary School -
Chumo Educational Centre