Caroline Mutinda
Wanza
Embakasi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry grade ICT OFFICER position. Ready to help team achieve company goals and willingness to take on added responsibilities to meet team goals. Career objective is to secure an opportunity that offers professional challenges utilizing interpersonal skills, software, project management, information technology, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Tour Consultant
Marurumi Safaris
Nairobi, Nairobi Province
02.2023 - Current
- Updated and maintained customer databases to increase customer retention.
- Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
- Implemented strategies to enhance online presence, driving web traffic and generating more leads from potential customers.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Managed approximately 30 incoming calls and emails per day from customers.
- Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
- Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Assisted colleagues with complex client requests or concerns when needed, fostering a positive and collaborative work environment.
Attachment
Office of the Attorney General
Nairobi, Nairobi Province
09.2022 - 11.2022
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Enabled more organized inventory system by cataloging company assets.
- Troubleshooting the Local Area Network and Internet connectivity.
- Managing Active Directory User Accounts on MS- Windows Server Domain.
- Installing & Configuring Operating Systems, antivirus and other user programs.
- Carrying out preventive maintenance and minor repairs of ICT equipment’s staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Attachment
Office of the Attorney General
Nairobi, Nairobi Province
01.2019 - 04.2019
- Self-motivated, with a strong sense of personal responsibility.
- End user support in ICT related issues.
- Proven ability to learn quickly and adapt to new situations.
- Configuration of Local Area Network and Internet connectivity
- Maintaining ICT equipment inventory
- Managing ICT help desk.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Education
Bachelor of Science - Computer Science
Kiriri Womens University of Science And Technology
Mwihoko,Githurai (Main Campus) 09.2019 - 10.2024
Diploma - Information Communication And Technology
Kiriri Womens University of Science And Technology
Mwihoko, Githurai( Main Campus) 05.2018 - 08.2019
Skills
- Creativity and Innovation
- Team management and collaboration
- Strong written and verbal communication skills
- Excellent problem-solving skills
- Project planning and development
- Relationship building and management
Certification
Introduction to Cybersecurity, Networking device and initial Configuration,Networking Basics, Network Defence, Identity and Access Managment
Referees
Ernest Kioko
Senior state counsel at office of the attorney
General Kenya
Mobile 0724329329
Email: kioko.ernest@gmail.com
Joseph Kilonzi Westgate Mal
Mobile 0722636786
Email: jklonzimwiva@gmail.com
Timeline
Introduction to Cybersecurity, Networking device and initial Configuration,Networking Basics, Network Defence, Identity and Access Managment
03-2023
Tour Consultant
Marurumi Safaris
02.2023 - Current
Attachment
Office of the Attorney General
09.2022 - 11.2022
Bachelor of Science - Computer Science
Kiriri Womens University of Science And Technology
09.2019 - 10.2024
Attachment
Office of the Attorney General
01.2019 - 04.2019
Diploma - Information Communication And Technology
Kiriri Womens University of Science And Technology
05.2018 - 08.2019
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