Carlos Mangale
Mombasa,KE
Summary
I am a good team player having well developed skills and knowledge in leadership and proficient in computer applications (IT) including general Microsoft office skills which guarantees prosperity and positive results. Able to create a good rapport and mutual understanding between the organization and its public. Quality-driven and goal-focused with strong research, planning and problem-solving abilities. Gifted in being a technical knowledge base, organizing workflow and improving processes.
Resourceful Tour Consultant known for high productivity and efficient task completion. Specialize in itinerary planning, customer relationship management, and destination research. Excel in communication, adaptability, and problem-solving to enhance travel experiences for clients.
Overview
3
3
years of professional experience
Work History
Tour Consultant
Zen Adventures
Mombasa, KE
06.2023 - 02.2025
- Give advice on sightseeing and shopping.
- Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
- Consult with sales, media and marketing representatives to obtain information on product or service and discuss style and length of advertising copy.
- Events and attractions packages to promote extra perks and enhance travel experience.
- Researched market trends to explore compelling tourist attractions and offer more selections to clients.
- Addressed queries and customer complaints.
- Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
- Inspected resorts and hotels to assess accommodations.
- Negotiated with tourism vendors to provide cost-friendly contracts.
- Collaborated with airlines hotels and coach operators to provide exciting tour packages with attractive prices.
- Communicated with airlines and hotels to schedule bookings and obtain confirmation for customers.
- Investigated different countries and resorts to design promo holiday packages suitable for different clients.
- Marketed and sold tour packages to potential customers through various channels.
- Developed relationships with local vendors at destination sites in order to secure discounts or special services for clients' tours.
- Managed bookings, payments and cancellations of tours.
- Provided customer service to ensure a positive experience on the tour.
- Organized group trips by booking flights, accommodations, transfers.
- Developed and implemented tour packages for customers.
- Assisted customers with visa applications if required.
- Created itineraries for tours that included accommodation, transportation, and sightseeing activities.
- Researched new destinations and created travel packages accordingly.
- Handled customer inquiries via telephone or email promptly and professionally.
- Maintained updated knowledge of current trends in the tourism industry.
- Provided exceptional customer service, resolving any travel-related issues promptly.
Tours and Travel Assistant
Raha adventures
Mombasa
12.2021 - 12.2022
- Organized travel documents such as passports, visas and insurance certificates.
- Performed regular audits of customer accounts to ensure accuracy of data.
- Provided support for travelers during their journey by responding to any questions or concerns they had.
- Provided advice on local attractions, restaurants and transportation options.
- Answered inquiries from customers via phone or email in a timely manner.
- Assisted with the preparation of travel packages including sightseeing tours and activities.
- Informed customers about special promotions, discounts and offers related to travel services.
- Created itineraries for clients based on their preferences and budget.
- Coordinated transfers between airports and hotels for clients.
- Developed relationships with key stakeholders such as airlines, hotels and tour operators.
- Assisted customers with booking flights, hotels and car rentals.
- Maintained accurate records of customer information in order to provide excellent service.
Education
Diploma - Information Communication Technology
Kenya Coast National Polytechnic
06.2025
Skills
- Expert Safari planning and Itinerary design
- Experienced Destination Knowledge
- Experienced Attention to detail
- Experienced Travel Logistics Management
- Experienced Sales and Revenue Generation
- Experienced Customer Relationship Management
- Travel industry experience
Languages
- English
- Swahili
Languages
Swahili
First Language
English
Proficient
C2
Timeline
Tour Consultant
Zen Adventures
06.2023 - 02.2025
Tours and Travel Assistant
Raha adventures
12.2021 - 12.2022
Diploma - Information Communication Technology
Kenya Coast National Polytechnic