Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Additional Information
Affiliations
Software
REFEREES
Hobbies
Timeline
Generic
ISABELLE KANDAGOR

ISABELLE KANDAGOR

Telecommunication Policy - Frequency Spectrum Management & Broadcast Planning| Strategy & Regulation| Coordination| ICT Policy| Innovation | Standards | Project Management
P.O Box 14713 Nairobi

Summary

To contribute towards advancement of knowledge for the good of humanity in sustainable telecommunications policy development for equitable access and adoption of new technologies through partnerships in Information Communication Technology (ICT) engineering for socio-economic development in developing countries. I aspire to serve humanity through the organization to the best of my ability as I acquire and apply high levels of competence in the field of regulation, standards and policy development and implementation.

Overview

21
21
years of professional experience
10
10
years of post-secondary education
4
4
Certifications

Work History

Principal Officer/ Frequency Assignment&Licensing

Communications authority of Kenya
NAIROBI
08.2022 - Current

· Development of Spectrum Sharing Guidelines

· Departmental Budgeting

· Strategic planning

· Project Management

· Spectrum Planning and Coordination

· Spectrum planning and licensing guidelines for Digital Sound Broadcasting

· Sustainable Telecommunications Policy Research (on-going)

· Risk management

· Departmental Supervision of Resources including Human Capital

Manager/ Broadcast Planning & Coordination

Communications Authority of Kenya
NAIROBI
08.2019 - 07.2022

· Development of spectrum transfer guidelines

· Advising applicants on broadcasting service licence applications

· Responsible for broadcast frequency planning and coordination

· Preparation of broadcast frequency assignments

· Participation in international and regional meetings

· Providing engineering support to spectrum management in terms of coverage planning, site identification, and frequency re-use and interference analysis.

Developing appropriate channelization and allotment plans Monitoring new and emerging wireless technologies and formulate and recommend appropriate Licensing regimes.

Assistant Manager/Multimedia Engineering&Standards

Communications Authority of Kenya
NAIROBI
05.2012 - 06.2019
  • Conducted research to test and analyze feasibility, design, operation and performance of the Digital TV migration Communication Strategy, equipment, components, and systems.
  • Developed planning criteria for integrating and enabling green and new technologies.
  • Coordinated sampling and analysis tasks to verify quality in supervision of staff.

Engineer I & Acting Manager, Multimedia Services

Communications authority of Kenya
NAIROBI
09.2009 - 04.2012

1. Developed broadcasting regulatory tools

- Broadcasting Regulations

- Broadcasting Programming Code For Free To Air Broadcasting Services

- Broadcasting Licenses

- Broadcasting Licensing Procedures

- Broadcasting Market Structure

- Broadcasting License Application Forms

- Broadcasting Complaints Handling Procedure

2. Prepared budgets and procurement plans for the department

3. Prepared inputs to the Commission’s Strategic Plan on Broadcasting Regulation and Digital Migration

4. Developed Multimedia Services Department Structure

5. Participated in developing the Commission’s Risk Register

6. Provided Secretariat support and technical advice on the Digital Television Committee

7. Provided inputs and briefs to the Commission’s legal team on various court cases regarding broadcasting services

8. Revenue

- Prepared billing information for frequencies utilized by broadcasters and digital TV Broadcast Signal Distributors for invoicing by Finance and Accounts

- Tracked broadcasters’ and signal distributors’ revenues

9. Service Delivery Charter

- Monitored and maintained registers and databases for broadcasting licence applications and general correspondences with both internal and external customers to ensure excellent service delivery within MMS department

- Responded to queries and prepared correspondences that were received in MMS department from internal and external customers and prepared quarterly reports on the department’s performance

10. Customer Satisfaction

- Monitored turnaround time in handling correspondences as stipulated in the Authority’s Service Charter and Quality Management System and prepared quarterly and annual reports

11. Service Delivery Innovations

- Project manager and lead person in the development of the Digital Kenya Website project where I lead the website implementation team, IT department and the website developer.

- Provided content which is uploaded on the Digital Kenya Website

12. Resolution of public complaints

- Provided inputs for resolution of complaints related to broadcasting services as received from external customers

- Monitored databases and registers for complaints related to broadcasting services

13. Cascading of Performance Contract

- Prepared annual and quarterly activity reports for the department

- Drafted Departmental Performance Contract reports

14. Strategic Planning

- Provided inputs for the development of the 3rd strategic plan for the Authority

- Participated in the development of the Authority’s Strategic Plan for the period 2013 -2018

15. ISO Certification

- Sensitized staff on the department’s ISO procedures and prepared them for ISO internal audits

- Prepared a report on compliance with the Quality Management System (QMS)

- Participated in ISO 9001-2008 internal audits

16. Automation

- Uploaded and managed document in the IMIS

- Prepared data to be incorporated in MMS IMIS module

- Prepared specifications for development of the MMS IMIS module

17. Facilitation of transition from Analogue to digital Television broadcasting

- Participated in Kenya Bureau of Standards Technical Committee 178 in developing DVB-T and DVB-T2 standards for Kenya

- Participated in the Type Approval Committee meetings of the Authority which approves among others DVB-T2 Set Top Boxes

- Provided technical inputs and prepare draft papers for Digital Television Committee

- Provided secretariat support the Digital Television Committee

18. Facilitation of increased Telephone, Internet, Radio, Television and Postal and Courier Services Usage among Urban and Rural Population

- Developed evaluation criteria and marking scheme/criteria for processing broadcasting licence applications

19. Provision and Dissemination of Information on ICT Services

- Prepared information on broadcasters and broadcasting services to be uploaded on the Authority’s website and the Digital Kenya Website

20. Broadcasting Content Regulation

- Provided secretariat support to the Broadcasting Content Advisory Council (BCAC)

- Prepared and presented papers on broadcasting content to the BCAC

- Participated in the review of the broadcasting content regulation and code of practice

21. Presentation of BCAC and Board papers

- Offered secretariat support to the BCAC

- Drafted and presented papers on Digital Migration Status and Broadcasting Complaints handling Procedures to the Authority’s Board and Management

- Prepared and presented various papers on different topics to the BCAC

Assistant Engineer, Frequency Planning

Communications Authority of Kenya
NAIROBI
05.2003 - 01.2009

- Planning and management of the Radio Frequency Spectrum

- Assignment of Spectrum for backhaul networks and systems, and private radio networks

- Processing radio frequency applications

- Undertake international and national radio frequency co-ordination in liaison with the ITU

- Develop new spectrum sharing methods to accommodate demand for spectrum, and perform engineering analysis to ensure electromagnetic compatibility

- Formulate and review frequency fees and charging methodologies

- Maintain a register/database of all licensed private network frequency users

- Undertake monitoring of the usage of the radio frequency spectrum

Management Trainee, Frequency Spectrum Management

Communications Authority Of Kenya
05.2002 - 05.2003

- Frequency planning and assignment

- Frequency Monitoring and Inspection

- Frequency Interference Resolution

Pupil Engineer and Attachee

Gilgil Telecoms Industries Ltd
GILGIL
12.2001 - 03.2002

- Installation, Repair and Maintenance of Telecom and Info-tech systems including Private Branch Exchanges (PABXs), Public Exchanges, and Telephone Systems

- Assembly and maintenance of Zebra brand of Computers

Education

Ph.D. - Telecommunications Policy

Atlantic International University
Hawaii, United States Of America
03.2022 - 11.2023

Master of Science - Communications Management

University of Strathclyde
Glasgow, United Kingdom
01.2005 - 12.2005

Bachelor of Science - Bachelor of Science in Electronics Engineering

University of Eastern Africa-Baraton
Eldoret, Kenya
09.1997 - 07.2001

High School Diploma -

Moi High School-Kabarak
Nakuru, Kenya
01.1993 - 12.1996

Skills

    Telecommunications Policy and Technical Standards

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Certification

Member of the Institution of Engineering and Technology (MIET)

Accomplishments

    1. Developed temporary authorization for digital TV content service providers

    2. Carried out spectrum utilization audits

    3. Network audit for Department of Defense, and National Security Intelligence Service across the country

    4. Developed guidelines and regulations for the use of ISM (Industrial, Scientific, and Medical) spectrum band 5.8GHz and 2.4GHz for the Authority

    5. Carried out inspection and installation Commissioning of private VSATs for Barclays Bank countrywide

    6. Developed guidelines for licensing the first DVB-H network provided by Digital Mobile Television in Kenya

    7. Carried out inspection of DVB-H networks prior to commissioning

    8. Developed the structure of the Multimedia Services Department

    9. Project manager and administrator of the Radio Spectrum Management System – IRIS Management and Billing for the Authority and generated the first invoices and licenses using the system

    10. Optimized the FM Broadcasting frequency plan and increased the number of available FM frequencies

    11. Developed the current Digital TV frequency plan and coordinated it with neighboring countries ensuring availability of sufficient frequencies in bordering country sites and filed the plan with the ITU BRIFIC Master Register

    12. International Standards Organization (ISO) champion in MMS department of the Authority including

    - Developed MMS departmental procedures in the prescribed by the ISO 9001:2008 standard

    - Qualified ISO 9001:2008 Auditor

    - Qualified ISO 9001:2008 Lead Auditor

    13. Developed the Studio to Transmitter link channelization in the UHF frequency band 400MHz for FM Broadcasting services

    14. Maintained the National Table of Frequency Allocation Table (TOFA)

    15. Service Charter champion in the MMS department of the Authority

    16. Representative of CA at the KeBS TC178 that develops standards for Extra Low Voltage Devices

    17. Database developer and manager for Frequency Spectrum Management and Multimedia Services in CA

    18. Project implementer for IRIS Spectrum Management System for FSM department

    19. Commended by FSM department in May 2012 for providing legal inputs on a court case between the Authority and a Commercial Trunked Radio Operator (CTRO) tender case

    20. Prepared legal inputs on a court case between the Authority and Wananchi Group on Broadcasting Signal Distribution Licensing in 2013

    21. Member of the Commission’s Annual Report Preparation Committee for the last 5 years

    22. Member of the organization Committee and Secretariat to the ATU Annual Conference on Digital Migration and Digital Dividend planning and Licensing, developed licensing options for the Digital Dividend in the UHF band 470-862MHz

    23. Member of the Data Reconciliation/Management Committee of the Commission for the last 3 years

    24. Developed a Business Case and Request for Proposal (RFP) for the National Digital Television Broadcasting Signal Distribution and Transmission Network for the Ministry of Information and Communications

    25.

    26. Chairperson, Study Group on Broadcasting Technologies in FOGNET

    27. Member of the Communications Licensing Committee, and Business Plan Committee

    28. Member of the Digital Television Committee on transition from Analogue to Digital broadcasting, member of the technical and regulatory and consumer awareness subcommittees

    29. Developed Minimum Technical Specifications for Set Top Boxes both DVB-T and DVB-T2 that are currently being used by the Authority

    30. Published in liaison with KeBS the Kenyan DVB-T and DVB-T2 standards in conjunction with the KeBS and the IEC

    31. Participated in the EAC ICT Committee and developed a roadmap for digital TV migration and harmonization strategy across the five EAC countries

    32. Member of the Broadcasting Working Group 6 at EACO

    33. Developed licensing criteria and procedures for licensing broadcasters (existing licensees and new applicants) under the new regulatory framework (KICA, 2009)

Affiliations


1. Telecommunications Policy for Sustainable Development for UNSDG 5 & 9, through SDG 17

2. Market Capitalization and Competitiveness for Mobile Operators Through International Joint Ventures, and Strategic Alliances Roadmap for Digital Sound Broadcasting in Kenya

2. LOW Power FM prototype for Community Broadcasting

3. Spectrum Sharing Guidelines

4. Frequency Transfer Guidelines for Kenya

5. DVB-T & DVB-T2 technical specifications

6. Spectrum utilization audit report

7. Guidelines for the use of ISM Band on shared non protected basis in frequency bands 5.8GHz, 5.2GHz, and 2.4GHz

Additional Information

1. Budgeting

2. ISO 9001:2008 Lead Auditor by Alpex Consultants 2013

3. Standards development and publication training by the International Electromagnetic Committee (IEC) 2013

4. ISO 90011:2002 Internal Auditor by Alpex Consultants 2010

5. Quality Customer Service Charter Course by Kenya Institute of Government 2009

6. Broadcasting Policy & Regulatory Trends by University of Witwatersrand 2009

7. The Wireless Broadband Revolution: Wi-Fi and Wi-Max: The technical, Business and Spectrum Policy Ramifications in the Global Marketplace sponsored by Intel Corporation, USA in 2008

8. IMT (3G/4G) Mobile Broadband and Mobile TV Sponsored by Qualcom Incorporated, USA in 2008

9. Satellite and Wireless Broadband East Africa Conference Sponsored by AITEC Africa in 2007

10. Automated Spectrum Management and Monitoring by ITU in 2004

11. GSM Quality of Service Measurement and Analysis by British Telecom Consult Ltd in 2003

12. Spectrum Management by ITU in 2003

13. Radio Frequency Spectrum Management sponsored by National Telecommunications and Information Administration (NTIA), Comsearch and the IIT Research Institute, USA in 2003

14. Network Planning Strategy for Evolving Network Architectures by ITU 2002

15. Introduction to Regulation for East African Regulatory Authorities by CTO/ITU in 2002

16. IRIS Management and Billing Operator Course for the Radio Spectrum Management System (RSMS) by Tadiran, Israel in 2002

Affiliations

  • ITU Radiocommunications Sector- Study Groups 3, 6, 5
  • ITU Telecommunications Standardization Sector - Study Groups 9 & 16
  • International Electrotechnical Commission - Kenya Representative
  • Kenya Bureau of Standards - National Technical Standards Development Group

Software

Microsoft Office Applications

REFEREES

1. Eng. Leo K. Boruett

Director/ Multimedia Services

Communications Authority of Kenya

P.O. Box 14448-00800 Nairobi, Kenya

Tel: +254 722 734 679

Email: lkborutt@ca.go.ke

  

2. Foster Bey

Academic Tutor and Supervisor

Atlantic international University, Hawaii, USA

900 Fort Street Mall 905, Honolulu HI 96813

Tel: (808) 800-4287

Email: foster.b@aiu.edu


3. Prof Jason Whalley

Northumbria University

Ellison Pl, Newcastle upon Tyne NE1 8ST, United Kingdom

Tel: +44 (0) 0191 215 6300

Email: jason.whalley@northumbria.ac.uk

Hobbies

  

1. Indoor sports; Badminton, Squash, Table Tennis, Pool

2. Reading and academic writing

3. Church Activities such evangelism

4. Environmental Conservation

5. Motor vehicle enthusiast

Timeline

IEEE Region 8 Representative for Sustainable Vitality Development for Africa and Europe

02-2023

IEEE Kenya Section Coordinator for Youth and Young Professionals

02-2023

Principal Officer/ Frequency Assignment&Licensing

Communications authority of Kenya
08.2022 - Current

Ph.D. - Telecommunications Policy

Atlantic International University
03.2022 - 11.2023

Member of the Institute of Electrical and Electronics Engineering (MIEEE)

01-2020

Manager/ Broadcast Planning & Coordination

Communications Authority of Kenya
08.2019 - 07.2022

Member of the Institution of Engineering and Technology (MIET)

05-2013

Assistant Manager/Multimedia Engineering&Standards

Communications Authority of Kenya
05.2012 - 06.2019

Engineer I & Acting Manager, Multimedia Services

Communications authority of Kenya
09.2009 - 04.2012

Master of Science - Communications Management

University of Strathclyde
01.2005 - 12.2005

Assistant Engineer, Frequency Planning

Communications Authority of Kenya
05.2003 - 01.2009

Management Trainee, Frequency Spectrum Management

Communications Authority Of Kenya
05.2002 - 05.2003

Pupil Engineer and Attachee

Gilgil Telecoms Industries Ltd
12.2001 - 03.2002

Bachelor of Science - Bachelor of Science in Electronics Engineering

University of Eastern Africa-Baraton
09.1997 - 07.2001

High School Diploma -

Moi High School-Kabarak
01.1993 - 12.1996
ISABELLE KANDAGORTelecommunication Policy - Frequency Spectrum Management & Broadcast Planning| Strategy & Regulation| Coordination| ICT Policy| Innovation | Standards | Project Management