Robert Wanyeki Mwangi
Web Developer / IT Support
P.O. Box 26366-00100,Nairobi
Summary
Personal Profile Statement A dedicated and results-driven web design and ICT professional leveraging over five years of work experience in successful systems administration, with a knack for translating UI/UX design wireframes and web design. Adept at website optimization using ReactJS, NodeJS, NextJs, JavaScript, Tailwind CSS, Adobe XD, Figma, HTML, CSS, and WordPress to enhance business growth. An excellent communicator and personable team player capable of presenting comprehensive and insightful reports, accurately recognizing and resolving customer queries on time. Seeking to progress with my professional career in web design and software development through a job opportunity to further advance my organizational and presentation skills.
Overview
5
5
years of professional experience
Work History
Web Developer and Technical Support
05.2023 - Current
- Responsibilities and Ach: Engaging customers in friendly and compelling conversations, recognizing their pain points and resolving their queries, raising client retention levels by 45%
- Developed intuitive website layouts and interfaces using ReactJS, NodeJS, NextJs, JavaScript, Pyhrhon, Tailwind CSS
- HTML, CSS, and WordPress techniques, resulting in a 20% increase in client referrals within four months
- Designing and updating UI/UX wireframes with Adobe XD and Figma as per the needs of new and existing clients, realizing a significant growth in sales revenue by 33%
- Building and executing automated data-driven decision-making systems in client websites and applications through the successful incorporation of data from various back-end services and databases
- Troubleshooting technical issues and eloquently training clients on the usage of installed and configured software and hardware
- Incorporating enhanced industry measures and technologies in regular client website and system augmentation checks, safeguarding 100% efficiency in execution
- Conducting fruitful client follow-up exercises and effecting required adjustments upon request to secure their general satisfaction.
Web Developer and ICT Support Officer
Gadget Connect Limited
11.2022 - 04.2023
- Achievements: Optimized company e-commerce website using JavaScript, Tailwind CSS, HTML, CSS, and WordPress, resulting in a 30% rise in customer traffic within the first six months of employment
- Spearheaded the conversion of UI/UX design wireframes using Adobe XD and Figma into customer-responsive web pages, achieving a 30% increase in sales revenue
- Collaborated effectively with server-side technologies in executing server logic, enhancing 100% productivity and receptiveness in the company’s e-commerce website
- Designing and implementing an automated debugging system achieving a 40% data reduction loss rate within the last quarter
- Recognized, tested, assessed, and modified areas of improvement in existing company programs improving user experience and satisfaction
- Assembled, installed, and conducted successful hardware maintenance and performance checks on company computers upon request to the fulfillment of colleagues.
Intern
ICT Authority, Ajira
05.2021 - 05.2022
- Positively responded to internal customer support requests via the ICT Service desk, ICT Hotline, emails, and walk-in support to their satisfaction
- Calmly and concisely trained users on hardware equipment usage while eloquently answering their questions to secure their gratification
- Generated and maintained ownership of updated records of incidents log and escalated to the relevant ICT staff for future reference
- Liaised effectively with external service providers during hardware repairs, ensuring 100% effectiveness in computer output
- Adhered to established standards and guidelines during installations, configurations, and ongoing usability tuning of desktop computers, peripherals equipment, and software.
ICT Support Officer
Value Connection Services Limited
01.2019 - 01.2020
Education
Bachelor of Science degree - Mathematics and Computer Science, Secondary Education
Taita Taveta University, Moi High School
2017
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2012
Skills
- Communication:
- An excellent bilingual communicator who eloquently conveys information in both written and verbal
- English and Swahili and a keen and active listener who gives prompt feedback
- Customer Service: Promptly recognizes and resolves customer complaints in a friendly and positive manner while
- Establishing a rapport to secure their overall satisfaction
- Decision-Making and Problem-Solving: Utilizes logic and reasoning to make timely and well-considered decisions on
- Complex problems that may arise to find appropriate and workable solutions
- Detail-Orientation: Accurately compiles customer ICT support records, carefully writes codes and effects updated
- Debugging systems to ensure efficiency in business operations
- Interpersonal and Collaborative Teamwork: Liaises effectively with colleagues, other departments, and relevant
- Stakeholders to save time and effort in achieving set targets
- Organizational and Time Management: Adheres to deadlines, identifies and successfully prioritizes activities and
- Assignments, executes necessary adjustments as required, foresees risks and allows for contingencies when planning
- Presentation Skills: Concisely presents comprehensive and insightful reports while calmly and concisely explaining
- Findings to both technical and non-technical stakeholders
- Programming and Coding: Well-versed in writing desirable, testable, and efficient codes using HTML, CSS, ReactJS
- JavaScript, NodeJS, Python, and PHP or WordPress programming languages Builds, improves, and effectively executes
- Changes to computer software systems to the fulfillment of end users
- Project Management: Pioneers efficient project management techniques, forecasts, and estimates success on various
- Software and network development, business analytics, cloud computing, and database management projects
- While accounting for risks involved during actualization
Accomplishments
- Achieved an impressive 40% increase in client base by delivering comprehensive software training and seamless installation, while designing user-centric websites
- Established a 100% efficacy in system operations through effective collaboration with front-end and back-end developers
- Accelerated the development and execution of projects through effective partnerships with product managers, designers, and other stakeholders
- Developed and executed restructured program adjustment systems, resulting in a 35% significant increase in debugging effectiveness
- Teamed up with designers to meet visual design intent and secure a cohesive user experience
- Additional Information
Web Design Projects Undertaken:
- Netlify: https://mwangiwanyeki.netlify.app
- Sushi App: https://sushipap-app.netlify.app
- Car Hub Website: https://carhub-website.netlify.app
Timeline
Web Developer and Technical Support
05.2023 - Current
Web Developer and ICT Support Officer
Gadget Connect Limited
11.2022 - 04.2023
Intern
ICT Authority, Ajira
05.2021 - 05.2022
ICT Support Officer
Value Connection Services Limited
01.2019 - 01.2020
Bachelor of Science degree - Mathematics and Computer Science, Secondary Education
Taita Taveta University, Moi High School
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