DENNIS KIRANGA WANJIRU
Nairobi - Nairobi
Summary
Dynamic IT professional with extensive experience at the Communications Authority of Kenya, specializing in Radio Frequency Spectrum Management. Recognized for excellence in regulatory compliance and troubleshooting, consistently surpassing telecommunications standards. Proficient in ATDI ICSM Database management and stakeholder engagement, driving improvements in service quality and operational efficiency. Committed to leveraging technical expertise to further enhance industry practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Staff, Central & Eastern Regional Office
Communications Authority of Kenya
05.2019 - Current
- Responsible for maintaining a robust regulatory framework and ensuring that telecommunications services meet established standards of reliability and performance across the assigned region
- Conducts site inspections of radio networks, monitoring spectrum usage, and ensuring compliance with frequency license conditions
- Performs routine inspections of Broadcast, Land Mobile, and Fixed Wireless Access licensees to ensure adherence to license conditions
- Conducts assessments to verify whether Mobile Network Operators (MNOs) meet their license obligations regarding mobile network service quality in various counties
- Troubleshoots and resolves technical issues related to computer systems, networks, and software applications
- Assists clients through the process of applying for their respective licenses
- Provide IT support services at the Central & Eastern Regional Office
- Maintains accurate and up-to-date records of all activities
- Provides detailed information and support to ensure a smooth application process
- Addresses client inquiries and resolves any issues related to the licensing process
IT Technician
Paytech Africa
06.2018 - 09.2018
- Responsible for the maintenance, troubleshooting, and efficient operation of the Automatic Payment Systems (APS) deployed at Garden City Mall
- Maintained and serviced Automatic Payment Systems (APS) to ensure optimal performance and reliability
- Diagnosed and resolved technical issues related to the APS, including hardware and software problems, promptly
- Implemented and tested software updates and patches for APS and server systems
- Monitored and managed the main server to ensure all systems were operational, performing regular backups to safeguard data integrity
- Regularly refilled APS machines with change to ensure the availability of small denominations for customers paying large bills, thereby facilitating smooth transactions
- Ensured chipcoin availability at all 5 entry points of the parking facility, educating customers on chipcoin usage for payment and optimizing collection and validation processes
- Collaborated with vendors and suppliers for equipment procurement and maintenance scheduling
- Conducted routine inspections and proactive maintenance to prevent system failures and downtime
- Assisted in the training of new staff on APS operations and IT-related procedures
- Provided IT support, addressing and resolving issues such as lost chipcoins, free fare claims, and other customer queries promptly
- Maintained accurate records of maintenance activities, equipment inventory, and service logs
Brand Ambassador - Samsung
Interactive Marketing Communications Ltd
01.2017 - 03.2017
NOC Engineer
Jamii Telecommunications Limited
08.2016 - 11.2016
IT Technician
Radio Waumini
05.2016 - 07.2016
Intern
Safaricom Limited
03.2015 - 04.2015
IT Technician
Radio Waumini
02.2014 - 04.2014
Education
Bachelor of Science - Electrical and Electronics Engineering
Dedan Kimathi University of Technology
01.2016
Bachelor of Science - Telecommunications and Information Engineering
Dedan Kimathi University of Technology
01.2015
Kenya Certificate of Secondary Education -
St. Mary's Boys' Secondary School
01.2010
Skills
- Radio Frequency Spectrum Management
- Inspections Coordination
- Quality Service Monitoring
- Troubleshooting
- Client support
- IT Support
- Record keeping
- Customer service
- Problem solving
- Regulatory compliance
- Reporting & Analysis
- Stakeholder Management
- Network configuration
- System administration
- Bandwidth management
- Argus Spectrum Monitoring & Management System
- SmartOne QoSMS Tool
- ATDI ICSM Database
- Adobe Audition
- Cool Edit Pro
- MS Suite
References
- Mr. Sammy Mwichuri, Regional Manager, Central & Eastern Regional Office, Communications Authority of Kenya, +254 786 772 975, mwichuri@ca.go.ke
- Ms. Carolyn Msama, Head of Network Operations Center (NOC), Jamii Telecommunications Ltd, +254 722 971 028
- Dr. Jean Bosco Byiringiro, Dean, School of Engineering, Dedan Kimathi University of Technology, +254 716 150 627, jean.bosco@dkut.ac.ke
Certification
GSMA Internet of Things (IoT) Training Certificate issued on 9th September 2024
NQDI Advanced & SmartBenchmarker for Cellular Mobile Quality of Service Monitoring Certificate
Timeline
Technical Staff, Central & Eastern Regional Office
Communications Authority of Kenya
05.2019 - Current
IT Technician
Paytech Africa
06.2018 - 09.2018
Brand Ambassador - Samsung
Interactive Marketing Communications Ltd
01.2017 - 03.2017
NOC Engineer
Jamii Telecommunications Limited
08.2016 - 11.2016
IT Technician
Radio Waumini
05.2016 - 07.2016
Intern
Safaricom Limited
03.2015 - 04.2015
IT Technician
Radio Waumini
02.2014 - 04.2014
GSMA Internet of Things (IoT) Training Certificate issued on 9th September 2024
NQDI Advanced & SmartBenchmarker for Cellular Mobile Quality of Service Monitoring Certificate
Bachelor of Science - Electrical and Electronics Engineering
Dedan Kimathi University of Technology
Bachelor of Science - Telecommunications and Information Engineering
Dedan Kimathi University of Technology
Kenya Certificate of Secondary Education -
St. Mary's Boys' Secondary School
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