EMMANUEL R OBALA
Nairobi
Summary
Accomplished industry leader with comprehensive managerial acumen including staff training and development, performance evaluation, Strategic Business Alliances and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Onfon Group Limited
Nairobi
02.2018 - Current
- Build and develop sales programs to drive growth across a large base of customers
- Drive superior customer service levels through close involvement in the inside sales process
- Immediate business advisor to the Group Chief Executive Officer and a member of the Group Executive Committee
- Collaborate closely with stakeholders and partners through the Business Development Team regarding contract management
- Submit to the Board of Directors Weekly, Monthly, Quarterly and Annual Readiness Reports
- Innovation, special projects, and related programs fund mobilization
- Set Quarterly and Annual Targets for the respective Business Units
- Champion Financial inclusion through Modern Trade and Payment solution and related platforms including Mobile Device Financing and Mobile Money Agency Float Refinancing
- Administrative functions: staffing, Finance, operations, and enterprise/consumer business support via Strategic Business partnership with Banking and Financial Institutions and Mobile Network Operators such as: - Safaricom PLC-Kenya, Airtel Africa-Kenya, Telkom Kenya Enterprise Business, FinServ Africa/ Equites-Kenya, MTN Nigeria-Nigeria, Vodacom Mozambique, Huawei Singapore and Kenya, Kenya Commercial Bank PLC, Ecobank Group Kenya Content Connect International- South Africa
Operations Manager-Vehicle Leasing Unit & Franchise Management
Hemingways Travel Limited
Nairobi
03.2017 - 01.2018
- Advise the management on Fleet and Supply chain processes
- In charge of the Car Rental and Equipment Leasing Division
- Develop strategies for ensuring profit optimization of the Leasing Business Unit
- Establishing guidelines and selection criteria Fleet and Supply Service provider
- Overall co-ordination of the company operations and related tasks
- Appraising automotive services and related suppliers
- Maintaining traffic and safety compliance log and service records
- Maintaining Driver’s periodic training logs on safety and Defensive Driving
- Maintaining an up-to-date Traffic Compliance checklist
- Defining vehicle purchase specification for the group
- Co-ordination with the insurance companies on accidents and related claims
- Invoice verification and Job Card Requisition for all maintenance provided by the dealerships (Toyota Kenya, Simba Corp, Hyundai Kenya, Marshalls E.A and DT Dobie) In charge of company and staff transportation, and the company motor pool
- Managing Fleet and Supplies Inventory
- Qualifying suppliers for Special Purpose Vehicle conversions
Head of Business Development-Nairobi HQ
Onfon Media Limited
Nairobi
07.2014 - 02.2017
- Provided feedback on processes related to lead generation activities such as cold calling and emailing prospects.
- Collaborated with internal teams such as product management, sales, finance and operations to ensure seamless execution of projects.
- Coordinated resources across multiple departments to ensure successful delivery of projects.
- Developed and implemented business development strategies to increase sales revenue.
- Monitored progress against established KPIs for each project or initiative.
- Designed incentive programs aimed at encouraging existing customers to purchase additional products or services.
- Reviewed customer feedback surveys to determine areas of improvement within the organization's offerings.
- Negotiated contracts with external parties on behalf of the organization.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Resolved customer complaints regarding sales and service.
- Identifying and Evaluating New Markets: actively seek out and assess new markets, partners, channels, and customers. This involves staying informed about industry trends and future market actions.
- Market Research and Analysis: research and analyze the business environment, competitors, and customers. This information will help you develop ideas for new products, services, pricing, and business models.
- Financial Feasibility Studies and Proposals: direct financial feasibility studies and participate in the development of proposals for new business opportunities. This includes negotiating deals and exploring potential partnerships.
- Collaboration with Stakeholders: Working closely with marketing, sales, product development, and other teams, you’ll support business development plans and align strategies to achieve growth objectives.
Operations Manager- International Security Assistance (ISAF) Force Afghanistan
Automotive Management Services FZE-LLC
Kabul
02.2011 - 07.2013
- Prepare and submit Fleet and Supply Request to the National Supply Chain Management
- Conduct periodic inventory on Fleet and Supplies
- Conduct periodic internal audit on Health and Safety
- Providing Operations Readiness Report to the US Government Representative and NATO Training Mission Afghanistan Contract Office Representative (NTM-A COR)
- Providing information and responses as required by the USG Defense Contract Management Agency (DCMA) audits and Contract Office Representative
- Generation of Daily Operations Readiness Reports (DORR)
- Training and Capacity building for both Local Nationals and International Staff
- Generation of monthly facility inspection reports to the Project Management Office and USG Contract Office Representative
- Creating and posting maintenance logs for Afghan National Police and Afghan National Army under the program (Ford Ranger, Toyota Land Cruiser, Navistar International)
- Preparing Cost of Damage and Damage reports and write-off for Mission Critical Fleet
- Sourcing of parts and fleet supplies
Customer Relations & Reservations Agent
Budget rent a car of Kenya T/A Payless
Nairobi
08.2009 - 12.2010
- Marketing and business development
- Generating Customer Quotations, Proformas and invoices
- Handling queries from prospective clients
- Initiating reservations and approval of Rental Agreements
- Maintaining Key Accounts
- Billing through Enterprise Resource Planning
Senior Executive, Sales, and Reservations
Phiaton Travels (K) LTD
Kisumu
05.2008 - 07.2009
- Issuing air tickets and making car rental accommodation reservations
- Conduct reservations and booking of rental vehicles and charter services
- Overseeing incoming and outgoing correspondences from prospective clients regarding products and services
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Analyzed business performance data and forecasted business results for upper management.
Education
Bachelor of Business Administration -
Swiss Management Center University AG (SMCU), School of Business
Zug, Switzerland01.2021
International Business Management Institute Berlin
Berlin, Germany05.2018
Diploma in Business Management and Entrepreneurship -
Advanced Learning Interactive Systems (ALISON)
Galway, Ireland01.2015
Diploma in Occupational Health, and Safety -
Advanced Learning Interactive Systems (ALISON)
Galway, Ireland01.2013
Diploma in International Travel and Tourism and Customer Relations Management (CRM) -
International Air Transport, Training, and Development Institute
Montreal, Canada01.2007
International Travel, and Tourism -
Kenya Civil Aviation Authority, The East African School of Aviation
Nairobi, Kenya01.2007
Skills
- Digital Payments Solutions
- Performance Evaluations
- Contract Management
- Dealership management
- Strategic Business Partnership
- C-Level Business Relationship Management
- Microsoft Office Suite
- Cross-functional team leadership
- International business
- Sales management
- Loss Prevention
- Sales planning and implementation
- Language Skills (English, Swahili)
- Oracle Cloud Infrastructure Generative AI
- Agile Project Management
- Jira and Confluence
- Designing Digital Financial Services
- Occupational Health and Safety
- Customer Relations (CX)Management
- Order Management
Community Social Initiatives
- Career coaching and mentorship
- Caregiving and related facilitation for the OVCs
Personal Information
- Gender: Male
- Nationality: Kenyan
Awards
05/12/2013, Certificate of Appreciation, United States Army Security Advisory Team, Operation Enduring Freedom
Languages
English Level III, Level III, Level III, Level III, Level III, Level III
Swahili Naive
Certification
- 07/2024- Oracle Cloud Infrastructure 2024 Generative Ai Professional, OC5096987
- 07/2024-AWS Cloud Essential for Business Leaders, Amazon Web Service
- 07/2024- AWS Building a Machine Learning Ready Organizations, Amazon Web Service
- 09/2023-The Complete Artificial Intelligence and ChatGPT Course 2024, Udemy
- 07/2023-Atlassian Jira and confluence for Users/Managers/Administrators 2023, Udemy
- 02/2021-PMI Agile Certified Practitioner (PMI-ACP), PMI
- 10/2020- Modern Application Development, Amazon Web Service(AWS)
- 01/2011- Integrated Finance Management Systems (IFMS), Quality Controls and Asset Management System, Supply Chain Management System, Automotive Management Services FZE Training Centre,Dubai, United Arab Emirates
- 01/2017- Strengthening of Public Service Sector Course, United States Department of State Bureau of International Information Program
- 01/2017- Fundamental of Business Expansion, United States Department of State Bureau of International Information Program
- 01/2015-Leadership Course, United States Department of State Bureau of International Information Program
- 04/2014- Fundamentals of Sales, Summit Training and recruitment, Nairobi, Kenya.
Accomplishments
- United States Army ECHO Team 5, Operations Enduring Freedom, Tarin Khowt, Airfield, Afghanistan 2013
- Key respondent of industry benchmarking National Communication Authority of Ghana and Liberia Communication Authority 2023 facilitated by Communication Authority of Kenya.
References
References available upon request.
Timeline
Onfon Group Limited
02.2018 - Current
Operations Manager-Vehicle Leasing Unit & Franchise Management
Hemingways Travel Limited
03.2017 - 01.2018
Head of Business Development-Nairobi HQ
Onfon Media Limited
07.2014 - 02.2017
Operations Manager- International Security Assistance (ISAF) Force Afghanistan
Automotive Management Services FZE-LLC
02.2011 - 07.2013
Customer Relations & Reservations Agent
Budget rent a car of Kenya T/A Payless
08.2009 - 12.2010
Senior Executive, Sales, and Reservations
Phiaton Travels (K) LTD
05.2008 - 07.2009
Bachelor of Business Administration -
Swiss Management Center University AG (SMCU), School of Business
International Business Management Institute Berlin
Diploma in Business Management and Entrepreneurship -
Advanced Learning Interactive Systems (ALISON)
Diploma in Occupational Health, and Safety -
Advanced Learning Interactive Systems (ALISON)
Diploma in International Travel and Tourism and Customer Relations Management (CRM) -
International Air Transport, Training, and Development Institute
International Travel, and Tourism -
Kenya Civil Aviation Authority, The East African School of Aviation
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