Austine Simiyu
Laundry attendant
Nairobi,Nairobi
Summary
Dynamic and results-oriented Business Development Associate with over five years of expertise in international development and health sectors. Demonstrates a solid track record in managing multiple projects simultaneously, complemented by outstanding writing, communication, and presentation skills. Proficient in utilizing business development databases and tracking tools. Recognized for being resourceful, proactive, and a collaborative team member, consistently delivering high-quality work with meticulous attention to detail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Artist Manager / Business Developer
Onfon Media Limited
11.2016 - Current
- Directed and executed marketing campaigns to boost CRBT and other services
- Compiled and disseminated financial and statistical data to aid in business decisions
- Developed and presented creative marketing strategies and concepts
- Sourced and signed new artists, enhancing the company's CRBT portfolio
- Managed social media platforms to improve brand visibility and engagement
- Orchestrated the production and sales of ringback tones, contributing to revenue growth
- Tracked, reported, and analyzed revenue to ensure precise financial planning
- Conducted rigorous testing to ensure the functionality of shortcuts and codes
- Created and uploaded content to the Safaricom portal, maintaining high standards
- Fostered strong relationships with clients, artists, and content providers to ensure satisfaction and ongoing collaboration.
Customized Ring Back Tune Marketer
Onfon Media Limited
01.2012 - 10.2016
- Managed the production and sales of customized ringback tones, expanding market presence
- Enhanced the CRBT platform's value through strategic enhancements and improvements
- Promoted CRBT and other products, increasing market awareness and adoption
- Maintained positive corporate relationships to support business expansion.
Customer Care Representative
Onfon Media Limited
01.2011 - 01.2012
- Efficiently resolved customer complaints, ensuring high satisfaction levels
- Promoted available products and services, contributing to sales targets
- Managed inbound calls, delivering quality customer service and support
- Conducted follow-ups with clients within 24 hours to ensure issue resolution
- Communicated effectively with clients, managing assertive calls professionally
- Encouraged teamwork and contributed to call center success.
Customer Service Representative
KenCall EPZ Limited
01.2008 - 01.2010
- Resolved customer issues, maintaining high satisfaction levels
- Promoted new products and services, driving phone sales
- Managed inbound calls, providing accurate and helpful information to clients
- Documented all calls using the Call Tracking System for accurate record-keeping
- Monitored call tracking for timely administrative responses
- Conducted follow-ups with clients within 24 hours to ensure inquiry resolution
- Maintained comprehensive product knowledge to assist clients effectively.
Education
Bachelor in Hospitality and Tourism Management -
The Kenya Polytechnic University College
01.2009
Kenya Certificate of Secondary Education (Grade C+) -
Ngararia Girls High School
01.2005
Kenya Certificate of Primary Education -
Roy Sambu Junior Primary School
01.2001
Skills
- Business Development
- Project Support
- Proposal Writing
- Strategic Positioning
- External Partnerships
- Database Management
- Tracking Tools Proficiency
- Presentation Development
- Microsoft Word & PowerPoint
- Copy Editing & Formatting
- Multi-tasking & Prioritization
- Resourcefulness & Proactivity
- Attention to Detail
- Team Collaboration
Certification
Certified Business Development Professional, Institute of Business Development, 01/01/18
Languages
English
Fluent
Swahili
Fluent
Idno
26070621
Personal Information
- Date of Birth: 09/12/90
- Nationality: Kenyan
- Marital Status: Single
- Religion: Christian
References
Available upon request
Timeline
Artist Manager / Business Developer
Onfon Media Limited
11.2016 - Current
Customized Ring Back Tune Marketer
Onfon Media Limited
01.2012 - 10.2016
Customer Care Representative
Onfon Media Limited
01.2011 - 01.2012
Customer Service Representative
KenCall EPZ Limited
01.2008 - 01.2010
Bachelor in Hospitality and Tourism Management -
The Kenya Polytechnic University College
Kenya Certificate of Secondary Education (Grade C+) -
Ngararia Girls High School
Kenya Certificate of Primary Education -
Roy Sambu Junior Primary School
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