CAROLINE WANGUI
Nairobi
Summary
Seasoned and Results-oriented Procurement professional with 5+ years of success in Sourcing, Contract management, Vendor management, Logistics management, Budgeting, Banking and Customer service. Utilizes strong communication skills to delegate tasks and lead employees with developed analytical and evaluation skills to make the best acquisition and investment decisions. Demonstrates an extensive ability to manage staff, develop and oversee budgets, and implement strategies that focus on improving quality and processes, reducing costs, and ultimately bolstering the company's bottom line. Proven leadership abilities that enable teams to achieve production targets and quality benchmarks while developing new supply chains and vendor relationships. Collaborated with the procurement and logistics team on the implementation of new stock demand for milk and milk products hence increasing company sales by 50% within a short period of time.
Overview
5
5
years of professional experience
Work History
Vendor Management Officer
Equity Group Holdings Plc
09.2023 - Current
- Conducting financial due diligence assessments on new and existing vendors as per the regulatory requirements by the Central Bank of Kenya (CBK) for audit purposes. This has so far been achieved at 100%.
- Facilitating third-party risk analysis on key vendors to ensure that risks are identified, assessed, and managed in accordance with internal policies, regulatory requirements, and industry best practices.
- Monitoring vendor performance and adherence to service level agreements, working with the vendors and user departments to resolve issues and improve performance where necessary.
- Maintaining an updated register for all outsourced vendors and ensuring that all the necessary due diligence has been conducted on them before submission of the vendor list to the Central Bank of Kenya for approval.
- Facilitating a comprehensive Environmental Social and Governance assessment on all new vendors to ensure that they are inline with Equity Group's Sustainability practices in the context of climate change, environmental degradation and social responsibility.
- Creation of new vendors on ERP-oracle system and categorizing them in terms of risk, criticality and spend using the Kraljic matrix and generating vendor master data reports for all the Equity group holdings subsidiaries.ie Kenya, Uganda, Tanzania,Rwanda,South Sudan and DRC.
- Coordinating end to end vendor transition processes: including clearly defined onboarding and offboarding checklists, appropriate prioritization, impact assessment, approval, and documentation.
- Monitoring and updating of the vendor management risk register to ensure that effective controls are put in place to mitigate all potential risks to the vendor management processes.
- Preparing and processing requisitions and purchase orders for supplies and equipment on ERP system. This includes generating reports for all open purchase orders to track the ones with open balances and following up to ensure that they are closed.
- Facilitating vendor selection and contract negotiation processes and ensuring that critical vendors have valid contracts in place.
- Maintaining an up to date Equity group vendor master data in the ERP system and ensuring that any change of vendor static data is accompanied by the necessary approvals.
- Conducting periodic vendor site visits to the critical and high risk vendors as a way of building and maintaining positive supplier relationships to foster co-operation and resolve any disputes or issues that may arise.
Relationship Officer - Cash
Equity Bank Kenya Limited
09.2019 - 09.2023
- Spearheading, supervising, and maintaining contact with clients by receiving cash and cheque deposits as well as processing cash withdrawals to ensure that their needs are met and their accounts were in satisfactory standing
- Preparing and delivering cashiers cheques and personal money orders, exchanging foreign currency, and also updating them on emerging issues
- Receiving and verifying loan payments and utility bill payments, contributing to financial reports, calculating payroll, and entering financial data
- Preparing, organizing, and conducting customer survey reports and market intelligence plans, ensuring 100% record keeping
- Enabling structured content creation capabilities through the implementation of models and processes for sourcing information, analyzing, and creating content
- Using great analytics of data and research in providing a successful customer experience with a high level of service, privacy and confidentiality, and a friendly welcoming attitude
- Cross-selling bank products by informing customers of new services and product promotions, hence growing the company boundaries across the country
- Training three new incoming staff on how to post bank transactions as well as taking them through the banking system (Finacle system) ensuring 100% consistency in the services provided to the clients
- Offering financial advice to clients on matters related to savings, investments, loans, and securities, improving customer confidence and trust in the company.
Intern - Procurement and logistics department
New Kenya Co-operative Creameries Limited
05.2019 - 08.2019
- Created and maintained healthy relationships with the new and existing potential customers, which encouraged customer return and referrals
- Researched, analyzed, and came up with an efficient delivery system for milk and milk products to customers
- Organized and prepared detailed progress reports and data analysis orders for milk and milk products ensuring a 100% track record
- Analyzed clients needs by reviewing freight rates and other transportation costs to keep working costs low and affordable thus ensuring customer retention
- Created experiences to increase brand awareness, drive engagement and interaction with the brand and develop opportunities for customer loyalty
- Planned, organized, and coordinated the preparation and production of marketing materials, and advertisements for consumers and experts
- Focused on ensuring 100 % on time in full delivery of milk and milk products to wholesalers and retailers to avoid inconveniencing the customers, and ensure customer satisfaction
- Developed relationships and long-term partnerships with suppliers hence increasing the supplier base.
Education
Chartered Institute of Procurement And Supply -
Multimedia University of Kenya
Nairobi, Kenya03.2025
Degree in Procurement And Logistics Management
Multimedia University of Kenya
Nairobi, Kenya10.2019
Skills
- Supply chain management
- Contract negotiation
- Strategic planning and sourcing
- Vendor management
- Banking Operations
- Budgeting and cost management
- Risk analysis
- Logistics Management
- Customer service
Accomplishments
- Identified supplier invoice errors and worked with the invoicing desk and finance team to fast-track vendor payments within the contractual SLA, achieving a 98% in the 2023 performance report hence reducing vendor complaints significantly and reducing costs of delayed payments such as penalties to Equity Group Holdings Plc.
- Conducted periodic vendor performance reviews, enhancing service delivery and reducing complaint incidents by 70%.
Affiliations
- Member of the Kenya Institute of Supplies Management (KISM)
- Member of the Chartered Institute of Purchasing and Supply (CIPS)
STRENGTHS
Analytical and conceptual skills
Experienced in tracking, reporting, and analyzing market data and deriving meaningful business results and implications of financial progress. Skilled in handling general and complex accounting principles.
Leadership skills
An intelligent leader versed in the management and supervision of teams who can boost efficiency and production by fostering high-performing cultures and assisting cross-functional teams in developing and implementing cutting-edge ideas
Strong work ethics
Ability to stay focused, motivated, and professional and finish tasks in a timely and efficient manner while creating a healthy work-life balance.
VOLUNTARY EXPERIENCE
Work under the D.E.C.A outreach program that works on helping the less fortunate and vulnerable children.
Destiny equipping Child Association (DECA)
Worked as a mentor to the Wings to fly students at Statehouse Girls High School
REFEREES
- Robert Masila, Analyst-Supply chain, Equity Group Holdings Plc +254763205791, robert.masila@equitybank.co.ke
- Faith Njeri Muchiri, Senior relationship officer-cash, Equity bank Kenya Limited, +254704414870, faith.muchiri@equitybank.co.ke
- Mr. Joseph Ngera Kariuki, Lecturer, Multimedia University of Kenya, +254707440400, ngerajoe@gmail.com
Timeline
Vendor Management Officer
Equity Group Holdings Plc
09.2023 - Current
Relationship Officer - Cash
Equity Bank Kenya Limited
09.2019 - 09.2023
Intern - Procurement and logistics department
New Kenya Co-operative Creameries Limited
05.2019 - 08.2019
Chartered Institute of Procurement And Supply -
Multimedia University of Kenya
Degree in Procurement And Logistics Management
Multimedia University of Kenya
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