Elizabeth Owano
Nairobi,Kenya
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Driven and resourceful administrative professional wit 30+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Assistant to ED & Group COO
Equity Group Holdings PLC
Nairobi, Kenya
02.2023 - 04.2025
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as liaison between departments to facilitate effective communication throughout company.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for company.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Coordinated international travel arrangements for the over 20 executives that report to ED & GCOO, ensuring seamless logistics for executives attending global conferences.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
HR & Administrator Officer
Tony West Limited
Nairobi, Kenya
04.2022 - 08.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Executive Assistant to Chief Executive Officer
The Nairobi Hospital
Nairobi, Kenya
07.2010 - 04.2020
- Supported decision-making processes by compiling research data and presenting findings to CEO.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created expense reports, budgets, and filing systems for management team.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for CEO.
- Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from CEO.
- Contributed to strategic planning by providing administrative support during Board of Directors' meetings.
- Safeguarded high standards in all documentation produced under my purview for accuracy.
- Facilitated smooth operations within executive office by overseeing daily tasks and assignments.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Education
Diploma - Counseling Psychology
Pan African Christian University
Nairobi, Kenya05.2025
Diploma - Human Resources Management
DALC Education
Nairobi, Kenya04.2008
Certificate - Business Management
Kenya Institute of Management
Nairobi, Kenya04.2003
Diploma - Secretarial Studies And Office Administration
Temple Secretarial College
Nairobi, Kenya04.1992
High School Diploma -
Bunyore Girls' High School
Vihiga, Kakamega District, Kenya12.1990
Skills
- Administrative Support
- Executive Support
- Office Management
- Information confidentiality
- Calendar Management
- Customer Service
- Schedule Management
- Mail Management
- Schedule & calendar planning
- Meeting planning
- Office Administration
- Travel Coordination
- Interpersonal Communication
- Travel Arrangements
Certification
Certified Executive Personal Assistant, American Projects Academy, 08/01/18
Languages
- English, C2
- French, A1
Languages
English
Advanced
C1
Timeline
Executive Assistant to ED & Group COO
Equity Group Holdings PLC
02.2023 - 04.2025
HR & Administrator Officer
Tony West Limited
04.2022 - 08.2022
Executive Assistant to Chief Executive Officer
The Nairobi Hospital
07.2010 - 04.2020
Diploma - Counseling Psychology
Pan African Christian University
Diploma - Human Resources Management
DALC Education
Certificate - Business Management
Kenya Institute of Management
Diploma - Secretarial Studies And Office Administration
Temple Secretarial College
High School Diploma -
Bunyore Girls' High School
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