Beryle Okello
Nairobi
Summary
Personable and dedicated Customer Service Specialist known for having great organizational skills, multitasking in fast-paced working environment and contributing to company success. Gifted at working with all types of customers. Adept at working effectively unsupervised and quickly mastering new skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Jumia Kenya
Nairobi, Kenya
07.2020 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
SportPesa
Nairobi, Kenya
09.2016 - 05.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administrative Assistant
Telkom Kenya
Nairobi, Kenya
04.2014 - 08.2016
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Organized both physical and digital files and updated reports to coordinate project materials.
Education
Bachelor of Science - Disaster Management & International Diplomacy
Masinde Muliro University Of Science & Technology
Kenya12.2013
Course - Public Relations
University Of Nairobi
Kenya06.2009
Skills
- Creative Problem Solving
- Adaptive Team Player
- Interpersonal skills
- Customer service
- Administrative Support
- Report Preparation
- Order fulfillment
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Customer Service Representative
Jumia Kenya
07.2020 - Current
Customer Service Representative
SportPesa
09.2016 - 05.2020
Administrative Assistant
Telkom Kenya
04.2014 - 08.2016
Bachelor of Science - Disaster Management & International Diplomacy
Masinde Muliro University Of Science & Technology
Course - Public Relations
University Of Nairobi
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