Benard Christiano Adiyo

• Software Application Support: Manage and support the hospital management system, Care2000. Train new and existing users on system functionalities and best practices.
• Testing and Deployment: Regularly test new versions of the system executables, identify bugs, and coordinate with the vendor for fixes. Deploy updated versions institution-wide to maintain consistency and prevent confusion.
• Technical Support: Provide technical support to end-users, resolving issues efficiently and ensuring high availability of services.
• Network Management: Implement and oversee network infrastructure, including switches, routers, and firewalls from Cisco and Huawei.
• Security Management: Configure and monitor network security solutions, including Fortinet firewalls and VPNs, and utilize Wazuh for security information and event management.
• Monitoring and Maintenance: Deploy and manage network monitoring tools such as Zabbix to ensure network reliability and performance.
• Collaboration: Work closely with internal product teams and technical leads to understand the scope, timing, and prioritization of product development activities.
• Communication: Present technical ideas in a user-friendly, non-technical language to ensure effective communication with both technical and non-technical staff.

Woolworths LTD Nairobi I.C.T Warehouse Technician December 2014 - March 2015

• Ensured seamless IT operations and provided technical support to diverse users.
• Maintained up-to-date software and resolved printer issues promptly.
• Delivered exceptional technical support via multiple channels.
• Documented incidents and effectively escalated complex issues for resolution.
• Provided comprehensive user training, enhancing proficiency and efficiency.

• Managed IT support for over 100 users, addressing level 1 to level 3 technical issues.
• Collaborated with management to strategize solutions for complex IT challenges.
• Researched and implemented external solutions for technical challenges.