FELIX ONYANGO

• Helped customers complete purchases, locate items and join reward programs.
• Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Greeted customers and responded to requests for information.
• Maintained organized and orderly front end and removed carts, baskets and debris.
• Answered questions about store policies and addressed customer concerns.
• Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Called for back up cashiers during peak times to minimize wait time for customers.
• Approached every question or concern with calm and level-headed approach.
• Reviewed and resolved differences between accounting information and cash drawer.
• Processed credit card, EBT, and gift certificate payments with electronic computer system.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Informed front end manager of equipment repair and replacement needs to maintain operations.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Operated cash register to record transactions accurately and efficiently.
• Performed cash, card and check transactions to complete customer purchases.

• Gathered, organized and modeled data to assist management in making key decisions.
• Prepared and proofread reports detailing operations activities.
• Managed and maintained file system covering expenses, reports and support documentation.
• Assisted operations manager with planning of routine operations and special projects.
• Assisted with facility scheduling and customer service.
• Built and maintained relationships with affluent club members and guests.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Conducted inspections of facility and executed corrective actions to optimize safety and sanitation.
• Understood key performance indicators and usage to drive results through factory-driven processes.

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• Generated reports detailing findings and recommendations.
• Observed packing operations to verify conformance to specifications.
• Frequently inspected production area to verify proper equipment operation.
• Collected, arranged and input information into database system.
• Gathered, organized and input information into digital database.