Whitney Otieno

• Efficient and experienced in using CRM software e.g Edge, EVS, Genesys
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

-Volunteered to bring girls from the slum community of Mathare together to learn basic computer skills to help motivate positive groups and keep the girls empowered

-Encouraged first cohort for the ICT Center and Digital Library for girls after learning about the opportunity that was being offered by the Ready Aiders Foundation

-Assisted in record keeping of autism patients who get therapy sessions supported by Ready Aiders Foundation

-Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.

• Worked as a community volunteer in panning community peace dialogues during coronavirus pandemic between different societal groups e.g landlords and tenants, police and youths
• Maintained clean, neat, and operational facilities to serve program needs.

• Maintained clean facilities to better serve program needs.
• Strengthened community bonds by organizing social community dialogues that brought diverse groups together e.g community dialogues amongst youths to educate on basic human rights,social justice and peaceful living in the community

• Prepare food menus, Food Production, Budgeting
• Maintained well-organized mise en place to keep work consistent.
• Reduced food waste with strategic menu planning and inventory control techniques.

• Attachment industrial training in different departments, namely; Housekeeping, Laundry, Food production, Food Service, Accounts, Front Office
• Self-motivated, with a strong sense of personal responsibility and curiosity to learn more interpersonal skills.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment in all hotel departments.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines and maintaining privacy and security to customer details and resident properties.