Brian Kiboi
Nairobi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Subject matter expert in day-to-day operations, planning, organizing and managing operations and complying with standards and policies.
Overview
2
2
years of professional experience
Work History
Contact Center Representative
Call Center International (CCI Kenya)
2024.03 - Current
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Consistently met or exceeded sales targets by effectively promoting products or services during customer interactions.
- Collaborated with cross-functional teams to provide seamless support for customers during various stages of service process.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Developed and updated databases to handle customer data.
Information Technology Assistant
Unity for women economic and social organization (UWESO)
2022.07 - 2023.12
- Coordinating installation of hardware, software and maintenance of PC s and peripherals
- General support as required by IT Manager
- Respond to IT issues; hardware maintenance, software, networking, etc
- Diagnosing, repair, and maintain hardware and software components to ensure smooth running of computer systems
- Providing exceptional customer service by promptly addressing and resolving inquiries, complaints, and instructions related to products, channels, processes, campaigns, events, and individuals
- Administering network and data security, including directory, group policy, firewalls, virus protection, and email security
- Demonstrating strong commitment to fraud prevention and money laundering risk management, exercising professional skepticism while interacting with customers
- Maintaining strict confidentiality of client information, upholding privacy and data protection standards.
Industrial attachment
Mirugi Kariuki Hospital
2022.05 - 2022.07
- Expert troubleshooter and trainer for employees on various software packages, ensuring seamless operations and maximizing productivity
- Diligently maintain inventory by promptly adding new drugs and updating sales records, ensuring accurate stock levels and minimizing disruptions
- Proactively request and meticulously document user feedback, while closely monitoring calls to continually enhance ICT support services
- Skilled in computer hardware maintenance and upgrades, guaranteeing optimal performance and minimizing downtime
- Proficiently manage hospital servers and network system, ensuring secure and efficient operations.
Education
Bachelor of Business Information Technology -
Kenya Methodist University
Meru10.2023
Kenya Certificate of Secondary Education (KCSE) -
Jomo Kenyatta High School Nakuru
Nakuru01.2015
Skills
- Systems and Networks
- Data Analysis; SQL
- Microsoft Office: Ms. PowerPoint, Ms. Excel, Ms. Word
- E-mail and social media management
- Inbound phone calls
- Customer Service
- Operating System Knowledge
- Information Security Awareness
- Cybersecurity best practices
Languages
English
Swahili
References
- MIRUGI KARIUKI HOSPITAL (Information Technology Officer), Monicah Wambui, P.O BOX 4686-20100, Nakuru, 0790262146, wmonicah506@gmail.com
- Unity for women economic and social organization (UWESO) (Supervisor), Ephraim Wachira, P.O BOX 8735-00200, Nairobi, 0796015616, njeruwachira77@gmail.com
- Call Center International (Operations Manager) Kevin Kamau P.O BOX 5738-00100, Nairobi, 0722834811, kevindaviskamau@gmail.com
Hobbies and Interests
- Travelling
- Mixology
- Football playing
Timeline
Contact Center Representative
Call Center International (CCI Kenya)
2024.03 - Current
Information Technology Assistant
Unity for women economic and social organization (UWESO)
2022.07 - 2023.12
Industrial attachment
Mirugi Kariuki Hospital
2022.05 - 2022.07
Bachelor of Business Information Technology -
Kenya Methodist University
Kenya Certificate of Secondary Education (KCSE) -
Jomo Kenyatta High School Nakuru
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