Yvonne Ndungu
Summary
Energetic and analytical with passion for diving deep into specialized topics. Well-versed in critical subject matter and proficient in data analysis and research methodologies. Committed to delivering impactful insights and driving informed decision-making.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Call Center International ( CCI-Kenya)
08.2024 - Current
- Provided expert guidance on product features and services to enhance customer understanding.
- Resolved complex customer inquiries, ensuring accurate information delivery and satisfaction.
- Collaborated with team members to streamline communication processes and improve response times.
- Developed training materials for new agents, fostering knowledge retention and skill development.
Legal Clerk (Intern)
Office of the Principal State Counsel
08.2023 - 02.2024
- Conducted legal research to support case preparation and documentation.
- Assisted in drafting, reviewing, and organizing legal documents for accuracy and compliance.
- Managed case files and maintained organized records to ensure easy access to information.
- Coordinated communication between clients, attorneys, and court personnel for timely updates.
Front Office Sales Administrator
Mombasa Continental Resort
01.2023 - 06.2023
- Managed sales order processing, ensuring accurate and timely fulfillment.
- Coordinated communication between sales team and customers to resolve inquiries and issues.
- Utilized CRM software to track leads, manage pipelines, and update client information.
- Assisted in preparing sales reports, providing insights for strategic decision-making.
Education
Diploma - Legal Studies
Mount Kenya University
Nairobi Diploma - Hospitality Management
Mount Kenya University
Nairobi 08.2025
Skills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Creative solutions
Certification
Virtual Assistant Certification (In Progress)
LAX Africa – Virtual Learning Platform
- Currently enrolled in a professional Virtual Assistant course.
- Training includes customer service, time management, digital tools, and communication skills.
- Aimed at enhancing customer care abilities and remote work readiness.
Timeline
Subject Matter Expert
Call Center International ( CCI-Kenya)
08.2024 - Current
Legal Clerk (Intern)
Office of the Principal State Counsel
08.2023 - 02.2024
Front Office Sales Administrator
Mombasa Continental Resort
01.2023 - 06.2023
Diploma - Legal Studies
Mount Kenya University
Diploma - Hospitality Management
Mount Kenya University
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