Summary
Overview
Work History
Education
Skills
my hobbies
Referees
Timeline
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Valeria Akinyi

Valeria Akinyi

Akinyi
KIAMBU,Central Province

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Always Willing to take an added responsibilities to meet and achieve both team and company goals.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Attachee

KCB Bank Group
06.2023 - 08.2023
  • Managed over 4500 customers under dormant account activation within 3 months.
  • Increased sales under Retail loans with 11% under sales department.
  • Gained strong leadership skills by managing projects presented from start to finish.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Resolved problems, improved operations and provided exceptional service especially in customer service department, added positive impact by increasing number of dormant account activation and influenced customers to visit bank when called upon.
  • Demonstrated respect, friendliness and willingness to help in organization wherever needed.
  • Applied effective time management techniques to meet tight deadlines

Customer Service Representative

Power Star Supermarket
Kiambu, Kenya
05.2021 - 08.2021
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased sales of cooking oil by 12%.
  • Achieved 99% performance without error and mistakes
  • Effectively managed time to improve sales performance

Education

Bachelor of Science - Business Information Technology

Kabarak University
Nakuru
09.2020 - 12.2024

Certificate - Certificate in Programming Languages- 1st Cohort

Power Learn Project Academy (PLP)
Fully Online
05.2022 - 12.2022

Skills

Self-Directed

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my hobbies

Hobbies

volunteer in community work

sports

gaming

adventure and exploring new places

Referees

Referees

Lepakiyoh Henry

Cash Manager

KCB Kikuyu

254729231478

Anthony Waweru

Supervisor

Powerstar supermarket

254798241604

Timeline

Attachee

KCB Bank Group
06.2023 - 08.2023

Certificate - Certificate in Programming Languages- 1st Cohort

Power Learn Project Academy (PLP)
05.2022 - 12.2022

Customer Service Representative

Power Star Supermarket
05.2021 - 08.2021

Bachelor of Science - Business Information Technology

Kabarak University
09.2020 - 12.2024

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