Tonny Mugo

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.

• Streamlined IT support processes for increased efficiency and reduced downtime.
• Partnered with IT support to troubleshoot and address platform issues.
• Reduced downtime with proactive IT support and rapid issue resolution.
• Developed comprehensive IT support documentation to facilitate faster issue resolution.

Run and checked then maintenance of our client's servers

• Do regular check up on the security of the networks
• Weekly reports on the work done
• Ensured all required reports are provided to the supervisor by the end of the week.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.