Serah Wairimu
Nairobi
Summary
Seeking a challenging position that maximizes my skillset and allows for further career growth. Team spirited core networks engineer, adept at facilitating cross-functional collaborations that expedite work processes and the achievement of project goals. Keen on problem solving, especially customer’s pain points with a goal to improve customer’s key performance index.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supply Chain Manager
Tempara Limited
01.2022 - Current
- Developing and implementing supply chain strategies that align with company goals.
- Monitoring and optimizing the entire supply chain process from procurement to delivery.
- Managing supplier relationships, negotiate contracts, and ensure timely procurement of goods and services.
- Collaborate with the sales team to ensure accurate demand forecasting and inventory control.
- Overseeing demand planning, purchasing, and logistics.
- Lead logistics and transportation planning to ensure timely delivery of goods.
- Analyze supply chain data and performance to identify areas for improvement and cost reduction.
- Ensure compliance with all applicable laws, regulations, and quality standards. Oversee inventory accuracy and warehouse efficiency.
- Using Quickbooks to manage inventory and track operations.
- Preparing and documenting regular reports on supply chain performance metrics.
Senior Project Manager
Tempara Limited
03.2018 - 02.2020
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project manager and team members to enhance their skills and career growth.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Improved stakeholder communication by establishing regular update meetings and clear reporting channels, resulting in increased trust and partnership.
Assistant Account Manager
Nokia Solutions and Networks
03.2016 - 07.2017
- Worked with other stakeholders in other business units to define specific solutions which lead to new businesses in key accounts in the Vodafone MEA affiliates
- Worked as a business analyst supporting the account managements for Core Networks (both Circuit switched and Cloud Packet core), Radio Access Networks and Operations Support Systems.
- Supported the core networks Account Manager with relationship management in order to close new sales opportunities.
- Generated pipeline by identifying and developing business.
- Supported in developing strategies and sales plans for Safaricom Limited and Vodacom Tanzania
- Closed sales by having the Account managers send off the Final offers to the customer
- Managed client relationships, resulting in increased retention and loyalty.
Core Networks Solution Manager
Nokia Solutions and Networks
01.2013 - 02.2016
- Performing complex research and analysis of the current market, technology, standards, customer requirements/ pain points and competitor trends for the development of both Packet cloud Core & Circuit switched Core solutions.
- Preparing market requirement specifications for new and/or enhanced solutions.
- Collaborating with product management groups in order to secure development of solutions that meet the customers' needs in a timely manner.
- Building customer proposals including statement of compliance, product dimensioning, services prioritization and technical proposal documentation.
- Collaborating with the Services Delivery & Operations organization to ensure that Engineering, Network Deployment, and Integration services are developed and delivered as per solution scope.
Technical Lead for Core Networks
Nokia Solutions and Networks
05.2009 - 12.2012
- Lead project technical requirements gathering and discussions.
- Provided technical leadership and guidance to team members, fostering a collaborative and supportive team culture.
- Collaborate with project stakeholders and work closely with Project Manager to fulfil project deliverables.
- Created and updated detailed solution design, installation and maintenance documents.
- Developed test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
- Collaborated with cross-functional teams to ensure proper network planning and resource allocation.
- Troubleshot, resolved technical issues and addressed challenges in project implementation.
- Served as a technical expert and advocate for innovation and continuous improvement within the team and company.
- Lead and mentored a team of customer service engineers , providing technical guidance, feedback and support.
Customer Service Engineer: Ethiopia Telecom
Nokia Solutions and Networks
01.2009 - 05.2009
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Led onsite installations of hardware systems for home location registers (HLR), ensuring smooth integration into existing infrastructure without disruption to daily system operations.
- Implemented proactive maintenance plans for all CS, PS &CSDB equipments reducing downtime and increasing overall system reliability.
- Installed software update across the entire core and SDM networks.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak hours.
- Exceeded performance metrics consistently by prioritizing tasks based on urgency and impact on business operations.
- Diagnosed and troubleshot hardware, software and network issues.
- Contributed to company growth by identifying potential upsell opportunities during routine servicing engagements.
- Developed and implemented effective training programs for new hires, improving team proficiency in key areas.
Customer Support Service Engineer
Nokia Solutions and Networks
11.2007 - 04.2009
- Maintained up-to-date technical knowledge through continuous learning and training, staying ahead of industry trends and providing informed recommendations to Safaricom Limited.
- Provided top-notch customer support, ensuring timely resolution of complex technical issues.
- Implemented proactive maintenance plans for Safaricom, reducing downtime and increasing overall system reliability.
- Performed customer software installation, configuration, and troubleshooting, resulting in optimal system performance.
- Facilitated efficient client transitions between various software platforms by providing comprehensive guidance on migration steps involved in the process.
- Strengthened client retention rates through exceptional customer service skills during both pre-sale consultations and post-sale support interactions.
- Established strong relationships with customers through regular communication and follow-ups, leading to increased brand loyalty.
- Exceeded performance metrics consistently by prioritizing tasks based on urgency and impact on business operations.
- Led onsite installations of hardware systems for Safaricom, ensuring smooth integration into existing infrastructure without disruption to daily operations.
- Diagnosed and troubleshot hardware, software and network issues.
Education
B.Sc. - Electrical and Electronics Engineering
Nairobi University
Nairobi, Nairobi Province, Kenya07-2007
Skills
- Warehouse operations
- Project planning
- Project management
- Team leadership
- Excellent communication
- Teamwork
- Problem-solving abilities
- Supplier relationship management
- Logistics management
- Supply chain management
Accomplishments
- Negotiation, business strategy and sales management skills having played major roles in commercial and selling strategy in East and Southern Africa and credited with coming up and managing a winning commercial strategy for the latest and largest greenfield development in East Africa resulting in over 90million EUR revenue.
- Simplifying complex commercial strategies in line with customer expectations enabling entry into green field markets like Safaricom Ethiopia 100% Core entry
Certification
- PMP Certification (in progress).
- Customer Service Skills and Mindset and Systematic Troubleshooting.
- MSS, MGW, HLR, SGSN Certifications (Nokia)
LANGUAGES
Excellent spoken and written English.
Good Spoken and written Swahili
Dutch
Beginner (A1)
Timeline
Supply Chain Manager
Tempara Limited
01.2022 - Current
Senior Project Manager
Tempara Limited
03.2018 - 02.2020
Assistant Account Manager
Nokia Solutions and Networks
03.2016 - 07.2017
Core Networks Solution Manager
Nokia Solutions and Networks
01.2013 - 02.2016
Technical Lead for Core Networks
Nokia Solutions and Networks
05.2009 - 12.2012
Customer Service Engineer: Ethiopia Telecom
Nokia Solutions and Networks
01.2009 - 05.2009
Customer Support Service Engineer
Nokia Solutions and Networks
11.2007 - 04.2009
B.Sc. - Electrical and Electronics Engineering
Nairobi University
Training
- Women In Leadership Program (WiL) Nokia Training
- Deal Monetization Framework Training
- Accelerate Women Leaders (AWL) Nokia Training
- Digital Intelligence Pre-Sales Training -Nokia Training
- Linux Essentials, Administration and Security training
AT A GLANCE
- Collaborator and good team player.
- Keen on Customer Engagement.
- Opportunity Generator.
- Sales Oriented.
- Passionate about technology.
- Strong leadership qualities.
- Effective communication skills.
- Proactive approach to problem-solving.
CONTACT
- +254736601307
- Wairimu.s@gmail.com
- P.O Box 21007-00100, Nairobi, Kenya
References
Andrew, Wafula, NMO Stream Manager, +254722509298, Nokia, Nairobi, P.O Box 1467-00502
Hobbies and Interests
Travelling, Walking in Nature, Engaging in bookclubs
Current Learning modules
- Certified Supply Chain Professional (CSCP)
- Certified Supply chain Analysist (CSCA)
- PMP certification Exam Prep course.
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