Samson Gichia
Nairobi
Summary
Career Objectives To be a choice Business Administration professional with diverse business knowledge able to generate and implement tailor made solutions exceeding customer and market expectations. Personal Attributes Adaptable, ambitious individual who has developed a mature and responsible approach to any tasks undertaken. Able to work independently in busy environments and also within a team setting. An outgoing, tactful and able to listen effectively when solving problems. Have ability to motivate others in order to achieve objectives and also capable of working under pressure and meet strict deadlines. Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 9 years' experience in Banking . Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 9 years' experience in Banking.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Relationship Manager
HFC Limited - A Subsidiary of HF Group
01.2022 - Current
- Current portfolio is 15 Schemes companies with a total book value of Kshs 3 B, 2.06B in Asset and 654M in Liabilities
- Responsible for growing of quality asset & liability portfolios by attracting, acquiring and retaining business under company check-off schemes for profit maximization
- Retaining existing customer base and enhance the value chain through cross-selling of other bank products and services
- Developing innovative processes and products to retain and attract new & existing business
- Identifying cross-selling opportunities that align the bank and its products with customer needs i.e
- Nyumba Yangu account, KMRC 9.5% product Unsecured personal loans, Asset finance, Log Book Loans etc
- Training champion on personal banking facilities
- Preparation of quarterly board paper report for personal banking retail department.
Schemes Administrator
HFC Limited - A Subsidiary of HF Group
07.2019 - 08.2022
- Scheme administration operation role, book size Kshs.13.2B, funded free Kshs.3.8B and funded loan book Kshs 8.3B and convention loans book Kshs.1B
- Responsible for administration support for scheme loans team (unsecured personal loans, car loans and mortgages) to ensure terms and conditions of Memorandum of Understanding (MOU) signed with scheme clients are complied with, full reconciliation of scheme loans and address any service and delivery issues relating to schemes
- Loans applications SLAs management, Invoicing of all new loans and Follow up for timely receipt of loan repayment instalments and application of the same on time
- Compile and share scheme MI reports
- Penetration per company
- Attrition report
- Arrears report
- Other duties: -
- Manage cab and Cab approvals from Sales, institution banking and scheme teams
- Secretary to the institution banking team: -Minute writing and performance tracking
- Bank CRB account – TransUnion account admin, creating new members/invoicing, liaison to TransUnion team and Managing cost
- Preparation of quarterly board paper report for personal banking retail department
- Achievements
- Cost reduction of free fund from 7% to 2.5%
- Instrumental in creating most scheme’s reports such as utilization report
- Instrumental in establishing central way of receiving by product
- Instrumental on unsecured personal loan process flow
- Instrumental on invoicing of loans process flow.
Trustee Board Member
HFGSRBS
NAIROBI
09.2018 - Current
- To ensure that the trust property is vested according to the terms of the trust
- To act impartially and solely in the interest of all beneficiaries
- To manage the trust property in a prudent and businesslike manner
- To become fully acquainted with the terms of the trust and contacts with service providers
- To never allow personal funds to be commingled with those of the trust
- To never enter into any transaction with the trust
- To never delegate decision making to service providers.
Loan Query officer
HFC Limited, A Subsidiary of HF Group
09.2018 - 07.2019
- Resolution of customer queries and escalations, root-cause analysis, correcting on system discrepancies, statements generation and Audit confirmation reports
- Deductions letters, redemption letters generation and advice on any changes on a loan monthly repayment i.e
- Interest rate change, insurance adjustments, scheme letters, changing interest rates
- Achievements
- Presented HF Whizz product in Interview at Kameme FM 15th April 2019
- Voted customer service personality of the year 2018 -2nd runners up
- Developed admin mobile banking portal user manual (HF WHIZZ APP - Maker section).
Customer Service Officer
Kenyatta market branch & River Road Branch
NAIROBI
11.2015 - 09.2018
- Responsible in offering excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention and attracting potential customers by answering product and service questions; suggesting new products and services
- For customer retention
- Fully opening customer accounts, personal and cooperate accounts and data updates
- Relieving the Operation Manager or teller when on leave
- Achievements
- Voted among top members giving the best customer service to our customers – survey
- Conducted year 2016
- Additional, :
- Custodian in River Road Branch., Safeguard branch vault and monitoring branch liquidate to maintain the recommended cash flow level as per the bank policy
- Branch key holder also maintaining into morning entrance routine
- Branch First aider.
Reconciliation Officer
HFC Limited, A Subsidiary of HF Group
03.2015 - 11.2015
- ATM Reconciliation
- Reconciliation of settlement receivables
- Reconciliation of settlement Payables
- Ken-switch clearing schedules reconciliation
- Western Union and Money Gram settlements reconciliation
- Reconciliation of settlement figures with Actual branch postings
- Raising refund journals for branch refunds
- Rejected items General ledger reconciliation and Liaising with posting units to assist them knock off entries
- Maintenance of Loan suspense general ledger in Kenya shillings, USD and GBP currencies
- Maintenance of daily work in progress general ledger for mortgage and public deposits
- Achievements
- Eliminated long standing reconciliation entries
- More than 700 outstanding unresolved entries to less than 150 entries in mortgage work in progress while public deposit reduced from more than 200 entries to less than 70 entries
- Loan suspense entries reduced from 200 entries to less than 40 entries
- Resolved long outstanding amount of 2 million in loan suspense general ledger.
Intern
Kenya School of monetary, Central Bank of Kenya
01.2014 - 12.2014
- Coordinating management development short courses and programs for top regional and national companies
- Course evaluations through reports and matrices which assist in monitoring performance for improvement of quality services
- Planning for courses through invoicing, budgeting and preparing files which included timetables, list of participants and questionnaires
- Interaction between local participants and for foreign participants for capacity building courses and symposiums and responding to the all enquires
- Achievements
- I initiated a restructuring and value addition in to office communication and report writing course
- Earlier the course was giving too much focus on general communication and report writing having a lot of topics to be covered
- I restructured the course to focus on reporting and communication in the office, informal and formal communication, emails, memos and letters.
Education
CIM level -
INtel College
Diploma In Professional Digital Marketing (CIM). 07.2021 - Current
Bachelor of Business Administration - Marketing
Gretsa university
01.2011 - 04.2014
Kenya Certificate of Secondary Education - undefined
Mwarano Secondary School
01.2008 - 04.2010
Attended Retirement benefit trustee certification program – Collage of insurance (TDPK- trustee development programme Kenya) Ability to adapt to changes while keeping focus on goals. Knowledge in AML (anti-money laundering). Attended Equity Bank short course FIKA (financial knowledge for Africa). Knowledge with - undefined
01.2013 - 04.2014
Skills
Banking
Timeline
Relationship Manager
HFC Limited - A Subsidiary of HF Group
01.2022 - Current
CIM level -
INtel College
07.2021 - Current
Schemes Administrator
HFC Limited - A Subsidiary of HF Group
07.2019 - 08.2022
Trustee Board Member
HFGSRBS
09.2018 - Current
Loan Query officer
HFC Limited, A Subsidiary of HF Group
09.2018 - 07.2019
Customer Service Officer
Kenyatta market branch & River Road Branch
11.2015 - 09.2018
Reconciliation Officer
HFC Limited, A Subsidiary of HF Group
03.2015 - 11.2015
Intern
Kenya School of monetary, Central Bank of Kenya
01.2014 - 12.2014
Attended Retirement benefit trustee certification program – Collage of insurance (TDPK- trustee development programme Kenya) Ability to adapt to changes while keeping focus on goals. Knowledge in AML (anti-money laundering). Attended Equity Bank short course FIKA (financial knowledge for Africa). Knowledge with - undefined
01.2013 - 04.2014
Bachelor of Business Administration - Marketing
Gretsa university
01.2011 - 04.2014
Kenya Certificate of Secondary Education - undefined
Mwarano Secondary School
01.2008 - 04.2010
Similar Profiles
Anthony Kamwega MwangiAnthony Kamwega Mwangi
Manager MIS & Portfolio Monitoring. at HFC LimitedManager MIS & Portfolio Monitoring. at HFC Limited
Abhishek Kumar JaiswalAbhishek Kumar Jaiswal
Executive - Fuel Operation (CHP) at Dhariwal Infrastructure Limited (Subsidiary of CESC LTD, Kolkata), RP- Sanjiv Goenka GroupExecutive - Fuel Operation (CHP) at Dhariwal Infrastructure Limited (Subsidiary of CESC LTD, Kolkata), RP- Sanjiv Goenka Group
James JacksonJames Jackson
Senior Foreman at HF Mixing GroupSenior Foreman at HF Mixing Group