Reporting to the CEO:
•Preparing Board reports for the operations departments in a timely and accurate manner.
•Reviewing the company’s risk assessment and acceptance policies with a view of meeting the company’s underwriting profits
•Continually reviewing departmental performance and recommending measures to improve efficiency.
•Analyzing reports from legal, claims, underwriting and customer service departments and providing advice for underlying issues
•Preparing periodical management reports and ensuring that any necessary remedial action is taken promptly.
•Constantly monitoring performance of subordinates
•Reviewing the company’s pricing policies to ensure product prices are commensurate to the risks and are compliant to IRA.
•Leading in the digitization of the claims and underwriting processes to achieve a paperless environment.
•Developing and implementing strategies to ensure the achievement of profitability targets through prudent cost management.
•Implementing initiatives to increase customer satisfaction and retention through formulating, documenting, and implementing legal, claims and underwriting strategies.
•Reviewing and constantly improving workflow and business processes to ensure accuracy and effectiveness.
•Providing regular reporting, insights, and updates to the CEO on the performance of the team with respect to pending claims and court cases
•Analyzing policies in place and implementing missing relevant policies in the company’s product disclosure statement
•Ensuring compliance with company’s policies, procedures, regulatory requirements, and risk management for all departments (underwriting, Claims & reinsurance)
•In liaison with HR, lead the recruitment of critical vacancies in the respective departments.
•Developing the company’s reinsurance strategies and ensure reinsurance treaties in place are optimal at all times.
•Ensuring compliance in the submission of approved reinsurance treaties to IRA by 31st October of every year