NORAH MUNGAI
HR& Administration Professional
Nairobi
Summary
Dedicated Human Resources and Administration Professional with successful background as first point of contact for employee-related issues. Adept at successfully solving complex problems. Knowledgeable of employee benefits packages including insurance, statutory deductions and employee assistance programs.Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Part Time HR Consultant
Prime HR Consult
01.2019
- Worked with business owners to cater for their HR needs: Developed HR strategies that aligned with clients' business objectives, managed recruitment and selection processes, and provided advice and support on HR-related issues
- Achieved a 95% satisfaction rate among clients
- Managed Outsourced Service Portfolios: Developed and managed outsourced service portfolios for clients, including HR audits, performance management, employee engagement, and talent management programs
- Conducted HR Audits: Conducted HR audits and recommended best practices to clients to ensure compliance with legal and regulatory requirements
- Achieved a 100% compliance rate among audited clients
- Trained Line Managers: Provided training to line managers on how to handle internal HR issues, such as conflict resolution, compliance, and onboarding
- Created HR Budgets: Created HR budgets for clients and computed HR metrics to track progress.
People and Culture Officer
Shining Hope for Communities (SHOFCO)
1 2024 - Current
- Manage recruitment and selection for officer level downwards, including placing job advertisements, shortlisting and conducting interviews
- Overseeing and managing the Employee Assistance Program
- Support in ensuring compliance and adherence to Organisation Health and Safety Regulations
- Support the People and Culture Manager in developing annual budgets for the People and Culture function in conjunction with institutional managers, and ensuring adherence to set budget targets throughout the year
- Payroll management; compile and review payroll inputs on a monthly basis
- Conduct member education to staffs on Employee rights, Benefits and Shofco Employee handbook
- Administer the People and Culture policies and procedures that relate to SHOFCO’s personnel
- Liaise with the line managers to manage and coordinate grievance management and disciplinary proceedings and recommend appropriate action to resolve disputes and ensure proper documentation is done
- Overseeing the administration department and ensuring high standards of cleanliness are maintained within the organisation
- Work hand in hand with line managers on performance management to ensure that high performance is achieved
- Facilitate on boarding process of all new staff in coordination with the line managers
- Act as the link between the Organisation and the Insurance service providers and coordinate the benefits program
- Reconcile and resolve benefits related problems
- Identify legal requirements and government reporting regulations affecting People and Culture functions and ensure policies, procedures and reporting are compliant.
Assistant Human Resources Manager
Oshwal Education &Relief Board /Oshwal Academy Nairobi
01.2021 - 07.2023
- Policy Formulation & Implementation: Developed HR policies and procedures, communicated changes to employees and ensured that the policies were enforced consistently across the organization
- Increased compliance with HR policies and reduced the risk of legal or ethical violations
- Achieved a compliance rate of 95%
- Capacity Building: Identified training needs, organized and facilitated training programs to enhance employees' skills and knowledge
- Increased employee satisfaction with training by 20%
- Employee Resourcing: Coordinated the recruitment and selection process, ensured that candidates meet the organization's requirements, and managing the induction process for new employees
- Reduced the time to fill positions by 15%
- Staff/Expatriates Immigration Matters: Processed work permits, visas and handled immigration-related matters for staff and expatriates
- Achieved a compliance rate of 90%
- Payroll Administration: Processed and maintained accurate payroll records, managed employee benefits, and ensured compliance with payroll-related regulations
- Achieved a 98% accuracy rate in payroll processing
- CBA and Unionized Staff Handling: Handled issues related to collective bargaining agreements and unionized staff
- Achieved a 50% reduction in grievances
- Management Development Programs: Identified potential managers and designed programs to develop their leadership skills and prepare them for higher roles in the organization
- Increased the percentage of internal promotions to management positions by 25%
- Child Protection Processes: Ensured that the organization had appropriate child protection policies and procedures in place, and provided training to employees on how to identify and report cases of child abuse
- Achieved a 100% compliance rate with child protection policies
- Reward/Benefits Administration: Developed and implemented employee reward and benefits programs to attract and retain top talent.
HR, Operations& Admin Executive
Gravity Solutions Ltd
01.2018 - 01.2020
Human Resources, Admin /Accounts Officer
Al Yusra Restaurants Limited
01.2016 - 01.2018
Human Resources and Admin Officer
Midland Energy Limited
01.2015 - 01.2016
Temporary HR and Administration Officer
Outlook Limited
01.2014 - 01.2015
HR & Admin Assistant/PA to the CEO
Kahawa na Kadhalika Coffee Shops
01.2012 - 01.2014
Education
Diploma in Psychology -
Alison Online Education
03.2022 - 05.2023
Higher Diploma in HRM - undefined
College of Human Resource Management
09.2014 - 05.2015
Bachelor of Human Resources Management - undefined
Kampala University
04.2005 - 05.2008
Skills
Recruitment Strategies
Accomplishments
- Maintained a “No industrial court employee cases” for a period of 2 solid years in OERB/OAN.
- Completed a HR audit on recruitment, benefits and policies at Oshwal Education &Relief Board.
- Championed the purchase and implementation of a HRMS in OERB/OAN.
- Sage 300 People, Aren Payroll and Wage Master HRMIS Proficiency.
- Established and stabilized HR departments in Kahawa Na Kadhalika and Al Yusra Restaurants.
- Streamlined several Human Resources functions in Midland Energy limited and Al Yusra Restaurants.
- Reduced labour turnover by 10% and 5% in Midland Energy Limited and Al Yusra Restaurants respectively.
References
- Brian Ojiem, Human Resource Manager, Oshwal Education & Relief Board/Oshwal Academy Nairobi, +254 716 844 484, brian.ojiem@oerb.org
- Michael Nawari, Business Development Director, Gravity Solutions Limited, +254 728 315 437, michael.nawari@gravitysolutions.net
- AbdiWahab Bakai, Managing Director, Al Yusra Restaurants Limited, +254 722 930 009, abdulwahaabmaalim@gmail.com
Timeline
Diploma in Psychology -
Alison Online Education
03.2022 - 05.2023
Assistant Human Resources Manager
Oshwal Education &Relief Board /Oshwal Academy Nairobi
01.2021 - 07.2023
Part Time HR Consultant
Prime HR Consult
01.2019
HR, Operations& Admin Executive
Gravity Solutions Ltd
01.2018 - 01.2020
Human Resources, Admin /Accounts Officer
Al Yusra Restaurants Limited
01.2016 - 01.2018
Human Resources and Admin Officer
Midland Energy Limited
01.2015 - 01.2016
Higher Diploma in HRM - undefined
College of Human Resource Management
09.2014 - 05.2015
Temporary HR and Administration Officer
Outlook Limited
01.2014 - 01.2015
HR & Admin Assistant/PA to the CEO
Kahawa na Kadhalika Coffee Shops
01.2012 - 01.2014
Bachelor of Human Resources Management - undefined
Kampala University
04.2005 - 05.2008
People and Culture Officer
Shining Hope for Communities (SHOFCO)
1 2024 - Current
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