Ann Wanjiku Njoroge
Nairobi
Summary
Possesses extensive experience in guiding clients through smooth and efficient onboarding processes, ensuring exceptional support from beginning to end. With a background in Business Administration, compliance, and customer relations, well-versed in managing client inquiries, maintaining consistent communication, and working with internal teams to enhance procedures.
Proficient in MS Office tools (Excel, Word, Outlook) with a proven ability to work independently and manage tasks efficiently in a remote environment. Strong communication skills, both verbal and written, enable clear articulation of information, building client trust and ensuring a smooth onboarding process. Passionate about helping clients get started successfully and eager to contribute to Creative Zone's dynamic team.
Overview
2025
2025
years of professional experience
Work History
Compliance Associate
Remitcore Money Transfer Limited
12.2023 - Current
- Assisted in customer onboarding, ensuring that customers we onboarded have smooth experience, as well as adhering to all regulatory and compliance requirements.
- Assisted in maintaining a culture of ethical conduct by providing training on relevant laws, regulations, and company policies.
- Implemented a centralized system for tracking regulatory inquiries, improving response times and overall efficiency in addressing concerns raised by regulators or clients.
- Championed transparency within the organization by promoting open communication channels for reporting suspected violations or concerns.
- Developed strong relationships with regulators, fostering open lines of communication to facilitate smooth audits and examinations.
- Streamlined regulatory reporting processes for increased efficiency and accuracy in submissions.
- Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
- Collaborated with cross-functional teams to ensure timely resolution of compliance issues and promote adherence to industry standards.
- Enhanced compliance procedures by conducting risk assessments and implementing updated policies.
Compliance Officer
Remitcore limited
1 2021 - Current
- Company Overview: Fintech
- Ensuring that the company's policies and procedures are in compliance with relevant laws and regulations
- Overseeing the implementation of policies and procedures to ensure that they are being followed correctly
- Conducting training sessions to educate employees on compliance-related matters
- Coordinating with external auditors to ensure that the company's compliance efforts are being properly evaluated
- Liaising with regulatory bodies to provide requested information and ensure that the company's compliance efforts are aligned with regulatory expectations
- Reviewing contracts and agreements to ensure that they are compliant with applicable laws and regulations
- Undertake the management of licenses for the different entities under Remitcore Limited
- Fintech
Consultant Associate
FINACC Consulting
01.2021 - Current
- Guided clients through the onboarding process for financial services licenses, including Money Remittance, Payment Service Provider, and Digital Credit Provider licenses, ensuring a smooth and compliant experience.
- Created documentation to ensure clients met Central Bank of Kenya (CBK) regulations, including AML, KYC, and data protection laws.
- Worked closely with the lead consultant to understand and document client needs, ensuring clear communication and smooth project execution.
- Managed all documentation and compliance requirements efficiently, ensuring accuracy in every step of the process.
- Used Excel, Word, and Outlook to manage tasks, reports, and client communications effectively.
- Successfully managed tasks and provided client support in a remote environment, maintaining high productivity and quality.
- Helped improve business processes based on previous client projects and represented FINACC at industry events, building strong client relationships.
- Assist clients in the license application of different financial institutions, namely Money Remittance Provider license, Payment service provider license, and Digital Credit provider license.
- continuous business improvement based on knowledge gained from client implementation, previous experiences, and ideas
AUDIT ASSOCIATE & ACCOUNTANT
JAD Accountants
01.2019 - 01.2020
- Monitoring accounts receivables, payables and banking
- Reconciliation and disbursement to manage daily book keeping functions
- Prepare payroll reports and examine payroll registers to detect errors and improve accounting accuracy
- Prepare month-end closing entries for detailed reporting and record keeping
- Prepare audit engagement letters and reports
- Prepare audit checklist as per the ISO audit standards
Education
Data Analytics
Google Certificate
Remotely 10.2024 - Current
Certified AML FinTech Compliance Associate - Compliance
ACAMS
Houston, Texas 04.2023 - 2023.04
Bachelor of Arts - Economics & Sociology
Kisii University
Kisii Town, Kisii 12.2018 - 2018.12
Certified Investment & Financial Analyst - Part 1
KASNEB
Nairobi, Kenya 04.2016 - 2016.04
Skills
Human resources
Staff training
Customer relationship development
Policy enforcement
Policies Development
Research
Projects
Afrisend Money Transfer - MRP Wapi Money Transfer- MRP License (Kenya and Uganda) Boya Pay- PSP License Steadfast Credit- DCP License Lin-Cap Credit- DCP License Sum pay- DCP License
Timeline
Data Analytics
Google Certificate
10.2024 - Current
Compliance Associate
Remitcore Money Transfer Limited
12.2023 - Current
Certified AML FinTech Compliance Associate - Compliance
ACAMS
04.2023 - 2023.04
Consultant Associate
FINACC Consulting
01.2021 - Current
AUDIT ASSOCIATE & ACCOUNTANT
JAD Accountants
01.2019 - 01.2020
Bachelor of Arts - Economics & Sociology
Kisii University
12.2018 - 2018.12
Certified Investment & Financial Analyst - Part 1
KASNEB
04.2016 - 2016.04
Compliance Officer
Remitcore limited
1 2021 - Current
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