Michael Etabale
Operations Professional
Thika,Kiambu
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Senior Treasury & Operations Officer
Remitcore Money Transfer Ltd
Nairobi, Kenya
01.2024 - Current
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Optimized business processes to foster operational efficiency.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Maintained constructive client and vendor relationships.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Negotiate exchange rates with clients to drive profits.
- Ensure prompt and accurate settlement of all forex deals, including fund transfers with the correct value and date.
- Reconcile foreign currency positions with the Management Information System.
- Maintain accurate records of customer transactions and profitability, sharing daily reports with Management.
- Sourcing of new customers for FX and schedule customer visits to new and existing customers.
- Gathering market intelligence and maintaining contact with key players in the market.
- Maintain KYC compliance risk data collection, analysis and preparing reports with recommendations to mitigate exposures.
Merchant Support Analyst
Ipay Africa Ltd
Nairobi, Kenya
01.2023 - 12.2023
- Identified and resolved problems through root cause analysis and research.
- Researched and adopted new technologies to add value to existing offerings.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
Category Assiatant Manager
Kilimall International Ltd
Mlolongo, Machakos District, Kenya
01.2022 - 12.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Control the quality of newly opened stores by the team, regularly review the sales, order fulfillment, and commodity inventory of newly opened stores, and make timely rectification plans for problematic stores.
- Identified market gaps for new and updated products and Monitored consumer patterns, anticipating changes and maintaining marketing strategy relevance in dynamic landscape.
Relationship Officer
Equity Bank Limited
Nairobi, Kenya
08.2014 - 10.2021
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Procurement Associate
Bridge International Academies
Nairobi, Kenya
10.2011 - 08.2014
- Built relationships with vendors to negotiate ideal terms for purchases.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Developed and strengthened supplier relationships.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Managed database of vendor details and pricing information to maintain organization.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Providing Post Order support like tracking the invoices submitted by the vendor and ensuring it reaches the Finance Department for payment.
- Identifying suppliers, vendors and/or contractors who can supply the goods and/or services based on user requirement.
- Obtain quotations for buying of goods, materials and/or services based on user requirement in a timely manner.
- Negotiate with vendors / contractors for cost effective and time effective procurement of materials and /or services
Education
Bachelor of Science - Purchasing & Supplies Management
Jomo Kenyatta University of Agriculture & Tech
Juja, Kiambu District, Kenya07.2010
No Degree - Kenya Certificate of Secondary Education
Thika High School
Thika, Kiambu11.2006
Skills
- Supply Chain Management
- Resource Management
- Organizational Efficiency
- Operational Efficiency
- Budget Management
- Cost analysis and savings
- Strategic planning and execution
- Operational Excellence
- Team Leadership
- Organizational Development
- Cost Reduction
- Distribution Management
Accomplishments
Was able to reduce the cost to income ratio from 52% to below 30% within two months
Affiliations
Kenya Institute of Supply Chain Management
Timeline
Senior Treasury & Operations Officer
Remitcore Money Transfer Ltd
01.2024 - Current
Merchant Support Analyst
Ipay Africa Ltd
01.2023 - 12.2023
Category Assiatant Manager
Kilimall International Ltd
01.2022 - 12.2022
Relationship Officer
Equity Bank Limited
08.2014 - 10.2021
Procurement Associate
Bridge International Academies
10.2011 - 08.2014
Bachelor of Science - Purchasing & Supplies Management
Jomo Kenyatta University of Agriculture & Tech
No Degree - Kenya Certificate of Secondary Education
Thika High School