Mwai Anthony

Roles and Responsibilities

• Business research,planning and writing for Sweet Chops Kitchen and Thirty Six Mangos Juice Bar.
• Designing layouts and overseeing both the implementation and the launch.
• Developing and implementing a functional,effective and user friendly POS system.
• Designing a creative and an attractive and functional menu.
• Identifying human resource needs,interviewing and hiring the right staff.
• Manage, mentor and develop our operations and sales team.
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure consistent high food preparation and service quality to maintain a100% customer satisfaction.
• Continuously evaluating suppliers for best possible prices in order to maximize profitability.
• Oversee day to day operations.
• Ensures a safe working experience environment by facilitating safe work behaviors of the team.
• Business planning and development.

Achievements

• Consistently achieving and exceeding our monthly sales goals by up to 33%.
• Establishing a loyal customer base by increased customer satisfaction through offering a diverse menu,delivery of quality products,listening to customer feedback and implementing recommendations.
• Improved my knowledge on food production through cross training and learning on the job.
• Capacity building of our staff through training on different food items preparation and operations roles.

AUGUST 2010 to November 2015

Standard Chartered Bank Dubai, Cash Management Operations.

Roles and Responsibilities

Assistant Manager and Project Leader

Direct debits.

• Project team leader for the development of the Direct Debit Applications System.
• Verification manager for direct debit applications across all segments.
• Daily monitoring, identification and fixing of any arising process work flow and system gaps.
• Timely implementation of system enhancements as per the regulator requirements.
• Reconciliation of all relevant suspense accounts
• Daily internal and regulatory reporting.

Cheque warehousing and lockbox cheque collections

• Project team for migrating postdated cheques processing from Trade to Cash Management.
• Daily administration of customer deposits of postdated cheques for warehousing for corporate and key SME clients.
• Efficient and accurate lodging cheques on the due date for clearing.
• Timely pullbacks of any instruments as per client requests.
• Ensure end to end lockbox cheque collection processing through data enrichment.
• Accurate transaction reporting and reconciliation both internally and externally to the clients.
• Suspense accounts reconciliation.
• Timely error tracking and resolution.

Local Bills Discounting

• Project team for migrating local bills discounting from Trade Operations to Cash Management Opeartions.
• Daily administration of customer deposits of local bills for discounting.
• Monitoring of clients cheque discounting limits and liaising with relevant internal units for any regularizations.
• Payments verification,AML and other transaction processing checks.
• Instruments warehousing and timely presentation on clearing due date. .
• Efficient and accurate presentation of cheques due for clearing and timely pullbacks as per client requests.

Outward and Inward Cheque collections foreign currencies.

• Project leader in migrating of outward collections cheques processing into a new processing module.
• Daily administration of collections and clearing cheques for corporate clients -for UAE, Qatar, Oman and Afghanistan.
• Collection cheques process verification and realization, ensuring an 100% efficient end to end process.
• Foreign currency cheque purchase processing and limit utilization for UAE key clients, enabling immediate cash withdrawals across all branches of SCB-UAE.
• Accurate and timely reporting to treasury of the daily foreign currency requirement across SCB Middle East.
• Transactions error tracking and mitigating measures.
• Tracking of overdue payments with our vendors and paying institutions.
• Reconciliation of the relevant suspense accounts.

Business Continuity Planning.

• Planning, coordinating, facilitating and reporting of all Business continuity activities for all products in Cash Management Services UAE.
• Business process re-engineering and value adding analysis for new and existing products which includes but not limited to system testing and existing operating system enhancements.
• To ensure overall department’s satisfactory audit rating in all external and internal reviews.
• Ensure that there are no revenue leakages in respect to tariff payment instructions.
• To provide high quality service to our customers and stakeholders.
• To develop key working relationships with internal customers and support units.
• To provide advisory services to clients on the best methods of clearing and collection suited for their business.
• To ensure that all risks and losses related to payment service are identified and documented and further come up with mitigation measures.

Building Operational Leadership Discipline (BOLD)

• Project leader for the BOLD (Building Operational Leadership Discipline) initiative and the first Unit in MENA to achieve the certification for the initiative.
• Organizing and coordinating team building activities for the cash management services team including team lunches and full day team building activities

Team building coordinator.

• Motivating the team to work together, to develop their strengths, and to address any weaknesses to achieve common goals through team building activities.

Achievements.

Project Management.

• Successfully leading a team in developing, implementing project plans and timely launching of a new DDA system as regulatory requirement by the UAE Central Bank,adhering to all SCB Group guidelines.
• Certificate award by SCB Group for a project lead role in ensuring a seamless and timely migration of Local Bills Discounting product from Trade Operations to a new Collections Platform in Cash management Operations.
• Awarded by SCB UAE for being an effective team player in a Diversity and Inclusion event organized by Cash Management Operations.
• Certificate award by SCB UAE in recognition of my role as a team leader in migration of the Foreign currency Collection cheques into a new module and continuous support in the module enhancement.
• Team leader for the first unit across the SCB Group to achieve a service quality certification,a tool for Building Operational Leadership Discipline(BOLD).
• Effectively driving our team in project teamwork, communication, collaboration and commitment across multiple stakeholders.
• Acheiving Nil financial losses for cheque collections unit.
• Intercepting of several fraudulent transactions in the year 2010 and subsequently introducing a new screening risk mitigation process for cheque collections in 2011.
• Successfully migrating various processes from UAE to the central processing centre.
• Satisfactory Group and country audit ratings.

Standard Chartered Bank Dubai, Cash Management Services,Wholesale Banking.

Payments Operations Team leader

Roles and Responsibilities

Telegraphic transfers

• Daily administration of outward telegraphic transfers across all segments in Standard Chartered Bank,UAE.
• Assets and liability management (ALM) reporting for all customers Fund Transfers across channels for Standard Chartered Bank, UAE
• Key coordinator for ‘Transaction in Difficulties’ – resolving issues around high value / urgent transactions by coordinating between front office, the processing team and other internal units
• Provide reports as necessary-including but not limited to special reports and daily exception reports.
• Daily reconciliation of items received by in country processing unit and items sent to central processing unit by end of day.
• Reconciliation of suspense accounts for fund transfers.
• Reporting of product volumes of all products across Cash Management Services.
• Proactively manage potential and actual risks by escalating issues to senior management so as to ensure that operational risk is properly managed within the unit and that internal and external procedures are adhered to.

Loan administrator

• Responsible for the administration of corporate loans.
• Ensure adherence to proper policy procedures in loans processing.
• Ensure all approvals required are obtained before loans are disbursed.
• Facilitate communication between lending operations and sales teams so as to ensure enquiries prompt response.
• Ensure all loan applications received from customers have successfully been transmitted to the processing team.

Business Continuity Planning

• Conduct business impact analysis for Cash Management Operation units collaboratively with the country BCP manager, consolidates BIA results into continuity plans.
• Performing tests, drills or live BCP exercises that test a department’s ability to carry out recovery plan .
• Gathering data.
• Editing, reviewing and updating documents.
• Executing business continuity plans.
• Planning ,coordinating and facilitating of the various activities between different teams, departments and vendors.
• Reporting of BCP capacities and challenges for all Cash Management Services UAE products.

Achievements.

• Successfully leading a team in transforming the payments department into a smooth running processing payments centre by streamlining workfolws,putting in place the necessary operational processes and controls.
• Achieved desired turnaround times for processing payment transactions leading more customer satisfaction and mitigating customer claims.
• Significant reduction of customer queries though a problem resolution system.
• Effectively preparing the organisation and Cash Management Operations to deal with disruptive incidents
• Acheived a 100% from a 40% transaction processing from a BCP site.
• Safeguarding and strengthening expectations and interests of all key internal or external key stakeholders by documenting and implementing a sound business continuity plan.
• Ensuring all regulatory requirements and organizational goals are properly aligned with regards to disaster recovery management.

October 2002-october 2006

Wholesale Banking, Cash Management Services Standard Chartered Bank, Nairobi Kenya.

Roles

Foreign currency collection cheques

Standing orders

Foreign currency drafts

Outward telegraphic transfers.

Team building coordinator

Treasurer for Cash Management team welfare group.

Responsibilities

• Daily processing of outward collection cheques.
• Daily processing of standing orders.
• Daily processing of foreign drafts.
• Administration of support documents of collection cheques awaiting settlement.
• Liaise with courier services for efficient dispatch of local & International collection cheques to respective destinations worldwide.
• Daily transaction processing handling of outward payment fund transfers across East, Central and Southern Africa region.
• Key coordinator for ‘Transaction in Difficulties’ – resolving issues around high value/urgent transactions by coordinating between front office, the processing team and other internal units
• Reconciliation of suspense accounts for fund transfers.
• Timely management reporting of product volumes.
• Planning, coordinating, facilitating and reporting of all Business continuity activities for all products in Cash Management Services UAE.
• Proactively manage potential and actual risks by escalating issues to senior management so as to ensure that operational risk is properly managed within the unit and that internal and external policy procedures are adhered to.
• Stationery procurement.
• Migrating the processing of payments to the central processing unit.
• Founding member and first treasurer of the Cash Management team’s welfare group formed to improve the teams’ work life and also to raise member’s standard of living.

Achievements

• Part of a team which successfully helped set up a payments processing hub in Nairobi for Zambia, Botswana and South Africa.
• Streamlining outward payments processing to achieve straight through process (STP) rates from 49% to 99% for Zambia and Botswana outward payments.