Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Moses Mbugua Wahinya

Nairobi

Summary

I am a resourceful, results-driven professional committed to contributing to the success of a dynamic organization. I thrive in challenging environments and am dedicated to achieving company goals while continuously developing my skills. Always eager to learn, I stay up to date with industry trends and new technologies, ensuring I bring ongoing value and contribute to the growth and productivity of the team.

Overview

6
6
years of professional experience

Work History

Front Office Administrator

Dr. Rasik Jalaram Medical Services
01.2023 - 11.2024
  • Efficiently managed administrative tasks including appointment scheduling, payment processing, invoicing, and record maintenance.
  • Liaised with insurance providers such as Bupa, Cigna, AXA, and Now Health to manage pre-approvals for surgeries and day case procedures..
  • Answered incoming inquiries, providing accurate information and assistance to callers.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Provided support and assistance to patients throughout their care journey at Jalaram
  • Improved client retention by delivering exceptional service in every interaction, both in-person and through phone/email.
  • Coordinated account reconciliation with the finance department.
  • Facilitated effective communication between departments through coordination and scheduling of meetings.
  • Enhanced project outcomes by working cohesively with team members
  • Elevated client experience by addressing and resolving conflicts efficiently

Commis Chef

Park Inn By Radisson Westlands Hotel
11.2019 - 04.2020
  • Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
  • Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
  • Mastered various culinary techniques, resulting in the timely preparation of high-quality meals.
  • Maintained well-organized mise en place to keep work consistent.
  • Gained in-depth knowledge of various cooking techniques through hands-on experience and continuous professional development
  • Ensured high food quality standards by inspecting deliveries for product quality and quantity.

Commis Chef

Sankara Nairobi Hotel
09.2018 - 03.2019
  • Prepared daily menu items to ensure quick delivery upon request.
  • Mastered various cooking equipment, including ovens, grills, and fryers, to consistently produce diverse, high-quality dishes.
  • Prepared both local and international dishes in the main kitchen.
  • Continuously honed knife skills through daily practice and professional development.
  • Measured and mixed ingredients precisely to follow recipes and achieve optimal results
  • Managed checklists to maintain a clean, well-stocked, and sanitary kitchen.
  • Applied culinary techniques to create visually appealing dishes.
  • Prepared meals from scratch using authentic, popular recipes to enhance the customer experience.

Education

Cyber security

Station X
02.2022

Certificate - Software Web Development

Moringa School
Nairobi, Nairobi Province, Kenya
12.2020

Diploma - Culinary Arts

Top Chefs Culinary Institute
Westlands, Nairobi Province, Kenya
04.2020

Skills

  • Leadership and supervision
  • Customer engagement
  • Problem solving
  • Time management
  • Verbal and written communication
  • Analytical skills
  • Document management
  • Administrative support
  • Scheduling appointments

Languages

English
Swahili

Timeline

Front Office Administrator

Dr. Rasik Jalaram Medical Services
01.2023 - 11.2024

Commis Chef

Park Inn By Radisson Westlands Hotel
11.2019 - 04.2020

Commis Chef

Sankara Nairobi Hotel
09.2018 - 03.2019

Cyber security

Station X

Certificate - Software Web Development

Moringa School

Diploma - Culinary Arts

Top Chefs Culinary Institute

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Moses Mbugua Wahinya