Morris Ndungu

Strategic Product Development & System Architecture

• Designed and implemented an organizational Verification System, reducing youth verification time by 75% (8min to 2min) and enabling processing of 500+ participants daily across multiple venues
• Improved data accuracy to 95% and achieved 100% Child Safety compliance through automated validation and mandatory digital checklists
• Built real-time capacity management system achieving 85-90% venue utilization while eliminating overcrowding and operational confusion

Process Automation & Efficiency

• Developed an automated a Stipend Payment System, reducing payment processing time by 90% (18-24 hours to 2 hours) and delivering 12x faster stipend payments
• Eliminated duplicate payments and manual calculation errors through automated validation, protecting against financial losses
• Enhanced youth satisfaction and program trust through same-day payment confirmation, improving retention rates

User Experience & Stakeholder Management

• Achieved 100% CSAT scores from front-end teams through intuitive tool design and streamlined user workflows
• Delivered user-centric solutions that eliminated operational friction and improved daily productivity for field staff
• Collaborated with stakeholders to ensure database architecture meets data requirements, facilitating effective systems interoperability among consortium partners

Digital Transformation & Technical Leadership

• Led digital transformation initiative by developing Youth Registration Application, transitioning the organization from manual paper-based processes to streamlined digital systems
• Introduced new Software Development Life Cycle (SDLC) incorporating Agile methodologies, modernizing development processes and improving delivery efficiency
• Designed and refined Management Information System (MIS) aligned with organizational policies and evolving needs
• Implemented data protection measures in line with organizational and donor policies, particularly for personally identifiable information

• Managed product backlogs and maintained product roadmaps aligned with company objectives under senior product management direction
• Created user stories and tickets, participated in grooming and sprint planning, ensuring optimal team productivity and output
• Defined product vision, strategy, and long-term roadmap while leading cross-functional planning with HR, IT, Procurement, and Legal stakeholders
• Collaborated with marketing, customer success, and operations teams to identify market opportunities and deliver solutions
• Conducted Voice of Customer (VoC) research to understand key pain points and develop differentiated value propositions
• Made data-informed product decisions using qualitative and quantitative research, focusing on outcomes and optimal time investment

• Planned and executed usability testing sessions according to project requirements
• Led, designed, and performed user interviews, surveys, and focus groups
• Developed and communicated digital product design problems, implementing solutions through user-centered design processes

• Managed customer service queries and provided regular updates to technical supervisors
• Escalated critical issues through Slack workspace to technical teams and management
• Monitored betting exposure within set limits and identified suspicious activities for risk management
• Provided training to staff on backend systems and new system implementations