MICHENI MUTEGI
Sr. Operations Analyst
Nairobi
Summary
Forward-thinking Operations Specialist bringing 8 years of expertise in operations,analytics and Security Services for financial sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Office 365 and SQL. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Securities Services Officer
Standard Chartered Bank, Kenya
Nairobi, 30
1 2019 - Current
- Performing daily analytical activities for assigned operating area including international payments and clients onboarding
- Ensuring strict adherence to procedures, critical time frames, and local regulations
- Conducting account maintenance and reconciliations, as well as investigating and resolving account discrepancies
- Producing daily, weekly, and monthly reports to management
- Collaborating with other departments to ensure timely and accurate processing of transactions
- Assisting with development of new procedures and policies improving efficiency of department to 90%.
- Reviewing exception conditions with supervisor to determine appropriate courses of action
- Interacting with external stakeholders like brokers and regulators, as well as internal parties within and/or outside unit
- Delivering 100% tasks within market cut-offs
- Having clear understanding of custody services and operations of securities market, including equities settlement, money markets, and corporate action.
- Helped meet changing demands by recommending improvements to business systems or procedures
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed
- Drove innovation within department by promoting creative thinking and supporting new initiatives
Branch Cash Executive Officer
Standard Chartered Bank, Kenya
Nairobi, 30
09.2014 - 12.2018
- Ensuring full customer due diligence, completeness of account opening documentation, and adherence to authorization requirements in line with Anti Money Laundering & Customer Due Diligence Policy.
- Managed adoption of digital banking leading to 80% adoption by clients.
- Facilitating performance of operational risk self-assessment checks and handling development of action plans, audit review findings, and ensuring execution
- Ensuring operational excellence is maintained in branch, resulting in 100% green audit scores
- Managing and overseeing cash operations including forecasting, cash positioning, and liquidity management
- Negotiating banking services and products with financial institutions to optimize cash management services
- Preparing and presenting cash management reports to senior management
- Conducting cash flow analysis and providing recommendations to improve cash management practices
- Mentored new employees on company policies, procedures, and best practices, contributing to a positive work environment
- Adhered to all company policies regarding cash handling procedures, minimizing potential errors or losses
- Enhanced customer satisfaction by efficiently handling cash transactions and promptly addressing inquiries
- Demonstrated excellent problem-solving skills while resolving customer concerns or complaints diplomatically
- Identified potential fraudulent activities by carefully verifying customer identification and monitoring transaction patterns
- Handled high-volume transactions with accuracy during peak periods, ensuring smooth operations for both staff and customers
- Analyzed business processes to identify cost savings and operational efficiencies
- Assisted in maintaining accurate inventory levels by conducting regular audits and reporting discrepancies to management
- Prepared internal and regulatory financial reports, balance sheets and income statements
- Collaborated with team members to drive sales goals, resulting in increased revenue for the company
- Participated in ongoing training opportunities to enhance professional skills and stay current with industry best practices
Education
Bachelor of Commerce Management Science, Second class upper division - Commerce
Kenyatta University
Nairobi, Kenya 09.2009 - 05.2014
Kenya Certificate of Secondary Education High School 2 -
Kajiunduthi High School
Meru, Kenya 02.2004 - 05.2007
Skills
Cash Management
undefinedAccomplishments
- Facilitated migration of more than 75% of client to use of online banking, where they could process payments using their smart devices enabling them to save time while working as a cash management manager. Ensured they received proper training on onboarding by guiding them step to step and following up any challenges
- Developed a simplified model that saved staff time while preparing daily reports to clients that ensured smooth flow of data from entry point to final reporting, saving time and reducing risk of errors due to the manual nature of the tasks.
Affiliations Volunteer
- Kenya Accountants and Secretaries National Examinations Board (KASNEB)
- Championing the sustainability program, Tree planting and home run in my current workplace an initiative that ensured staff remained fit and healthy while working from home
References
- Anne Karimi, Customer Service Manager, Standard chartered bank Kenya, +254 723 701 935
- David Mutea, Credit Analyst, Standard chartered Bank Kenya, +254 722 835 519
- Gilbert Muthee, RSU COORD, Ministry of Agriculture, +254 722 340 651
Certification
Professional Certificate Data Analytics, Google.
Work Preference
Work Type
Part TimeContract WorkFull TimeWork Location
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursPersonal development programsWork from home optionTeam Building / Company RetreatsHobbies
Travelling
Technology advancements
Hiking and adventure
Watching scientific documentaries
Timeline
Professional Certificate Data Analytics, Google.
05-2023
Branch Cash Executive Officer
Standard Chartered Bank, Kenya
09.2014 - 12.2018
Bachelor of Commerce Management Science, Second class upper division - Commerce
Kenyatta University
09.2009 - 05.2014
Kenya Certificate of Secondary Education High School 2 -
Kajiunduthi High School
02.2004 - 05.2007
Senior Securities Services Officer
Standard Chartered Bank, Kenya
1 2019 - Current
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