MICHAEL WALTER OKUKU

a) Tele-selling: Calling existing customers to upgrade them to Phones,Copia Products( TV ,TANKS FRIDGE ,AND VOUCHER) , Solar Tv and other products which the company has to offer.

b) Utilized CRM software for accurate record-keeping, tracking leads, and managing follow-up activities.

c) Conducted follow-ups with customers after sale completion to ensure ongoing satisfaction and promote future opportunities.

d) Conversion Objectives: Responsible for ensuring the campaigns are achieved its conversions and sales objective.

e) Quality Objective: To ensure the quality of calling adheres to its quality standards.

f) Productivity Objective: To adhere to expected talktime 4.2 hours daily to maximize production.

a)Streamlined telesales processes for increased efficiency and higher call volume management.

b)Lead weekly meetings to review progress towards objectives while addressing roadblocks or challenges faced by individual agents.

c)Recruited top talent for the telesales team by conducting thorough interviews and assessing candidate fitment with company values.

d)Analyzed sales data to identify trends, opportunities, and areas for improvement in team performance.

e)Pitched products and services to potential customers, securing new deals and sales opportunities.

f)Set up appointments with interested customers according to schedule availability.

g)Collaborated with marketing teams to develop and execute promotional strategies.

a)Managing large amount of outbound calls in a timely manner.
b)Pitching to potential customers.
c)Identifying customer’s needs, clarify information, research every issue and provide solutions.
d)Managing large amount of outbound calls in a timely manner
e)Identifying customer’s needs, clarify information,research every issue and provide solutions.
f)Pitching of the product to the potential customer
g)Manage and updating customer’s database with the status of each customer.
h)Dealing with complaints and enquiries.
i)Escalate client’s inquiries in a timely manner and follow up to ensure all queries are resolved

j)Capture customers' details on CRM both consistently and accurately.