James Mwangi
Customer Retention Representative
Kikuyu, Kiambu District
Summary
Results-driven professional with extensive experience in customer retention. Skilled in developing and implementing strategies to enhance customer loyalty and satisfaction. Strong emphasis on team collaboration and adaptability for consistent performance and favorable outcomes. Proficient in conflict resolution and adept at managing relationships for optimal results.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Retention Representative
M-KOPA Solar Limited
04.2023 - Current
- Reduced customer churn through regular follow-up calls and personalized recommendations for products and services.
- Achieved consistently high call quality scores due to an unwavering focus on professionalism and genuine concern for customers' wellbeing.
- Developed strong relationships with clients by being attentive, empathetic, and taking ownership of their issues.
Social Worker/Intern
Rafiki AIDS Ministry
02.2023 - 03.2023
- Contributed to program development efforts aimed at expanding service offerings for diverse client populations in need of specialized support.
- Organized community outreach events to promote awareness of available social services, increasing access for underserved populations.
- Improved family dynamics through mediation and conflict resolution techniques during home visits and meetings.
Education
Bachelor of Arts - Development Studies
Africa International University
01.2020 - 01.2023
Kenya Certificate of Secondary Education - undefined
St. Thomas Moore Nguviu Boys High School
01.2016 - 01.2019
Skills
Call center experience
Upselling strategies
Cross-selling techniques
Child welfare
Program planning
Professional ethics
Referee
Moses Mwangi
Pastor, G.E.C.K. Calvary Temple, Nderi
0726633956
pastormosesmwangi1@gmail.com
Jackson Ngigi Kimani
Customer Retention Manager, M-KOPA Solar Limited
0724952343
Email: jackson.kimani@m-kopa.com
Jemimah Watetu
Telesales Team Lead, M-KOPA Solar Limited
jemimah.watetu@m-kopa.com
Timeline
Customer Retention Representative
M-KOPA Solar Limited
04.2023 - Current
Social Worker/Intern
Rafiki AIDS Ministry
02.2023 - 03.2023
Bachelor of Arts - Development Studies
Africa International University
01.2020 - 01.2023
Kenya Certificate of Secondary Education - undefined
St. Thomas Moore Nguviu Boys High School
01.2016 - 01.2019
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