Micros
Merveille Bitema
Bartender
Nairobi, Nairobi Province,30
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Bartender
Ibiza Lounge , Oyster Bay , Soho , Gemini Bistro
03.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Lead Mixologist
The Bar Next Door
09.2021 - 02.2022
- Implemented efficient inventory management systems for streamlined ordering and reduced waste.
- Assisted in venue design improvements to create an inviting atmosphere that encouraged repeat business from guests.
- Promoted a culture of continuous improvement through regular performance reviews, open communication channels, and proactive problem-solving strategies.
- Provided exceptional guest experiences through personalized recommendations, engaging interactions, and prompt service.
- Fostered a positive team atmosphere by providing support, encouragement, and constructive feedback to fellow mixologists.
- Increased bar revenue by implementing creative promotions and special events that attracted new clientele.
- Showcased expertise in mixology at industry events, representing the establishment''s commitment to excellence in beverage service.
- Enhanced customer satisfaction by creating unique and innovative cocktail recipes tailored to individual preferences.
- Collaborated with management to strategize seasonal menu changes, keeping offerings fresh and ontrend.
Bar Server
Onyx Lounge
06.2020 - 08.2021
- Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
- Reduced order wait times by quickly processing transactions using point-of-sale systems.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Ensured smooth operations during events such as weddings or corporate gatherings, coordinating with event planners on drink service schedules and menu offerings.
- Demonstrated versatility by adapting to various bar settings, including fine dining establishments, high-volume nightclubs, and casual pubs.
- Collaborated with bartenders to create enticing cocktail menus that appealed to a diverse clientele.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Strengthened relationships with regular patrons through personalized interactions while maintaining professional boundaries.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
Head Bartender
B Club And Gossip Lounge ( B-Concept Companies )
03.2018 - 04.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Barista
Java House-Kenya
03.2017 - 02.2018
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Diploma - Professional Bartending
Nairobi Bar School
Nairobi 04.2001 -
Diploma - Hospitality Administration And Management
United Institute of Business Studies
Nairobi 04.2001 -
Diploma - Professional Barista Skills
Barista Pro
Nairobi 04.2001 -
Certficate - Bartending
Bar Academy By DIAGEO
Nairobi 04.2001 -
High School Diploma -
Complexe Scolaire Diabena
Nairobi 04.2001 -
Skills
Beverage Preparation
Payment Processing
Suggestive Selling
Food Service
Liquor, beer, and wine knowledge
Basic accounting
Customer Service
Menu Memorization
Classic cocktails
Wine and liquor knowledge
Cleanliness and hygiene
Customer service expertise
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
Software
Timeline
Bartender
Ibiza Lounge , Oyster Bay , Soho , Gemini Bistro
03.2022 - Current
Lead Mixologist
The Bar Next Door
09.2021 - 02.2022
Bar Server
Onyx Lounge
06.2020 - 08.2021
Head Bartender
B Club And Gossip Lounge ( B-Concept Companies )
03.2018 - 04.2020
Barista
Java House-Kenya
03.2017 - 02.2018
Diploma - Professional Bartending
Nairobi Bar School
04.2001 -
Diploma - Hospitality Administration And Management
United Institute of Business Studies
04.2001 -
Diploma - Professional Barista Skills
Barista Pro
04.2001 -
Certficate - Bartending
Bar Academy By DIAGEO
04.2001 -
High School Diploma -
Complexe Scolaire Diabena
04.2001 -
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