Marvel Bitema
Waiter
Nairobi, Nairobi Province
Summary
Proven waiter with a track record of enhancing customer satisfaction at Ibiza and Gemini Bistro through exceptional service and guest relations management. Skilled in multitasking and order accuracy, consistently managed high volumes of customers, boosting bar revenue by upselling. Demonstrates strong customer service and time management abilities, fostering loyalty among patrons.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Waiter
Ibiza Lounge , Gemini Bistro
05.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
Waiter
The Bar Next Door Kileleshwa
02.2022 - 03.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
- Served alcoholic and non-alcoholic beverages in bar environment.
Waiter
Onyx Lounge
04.2020 - 01.2022
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter
B Club
01.2018 - 01.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Increased bar revenue by upselling premium beverages and promoting special offers.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
Education
Diploma - Bartending
Nairobi Bar School
Nairobi 04.2001 -
Diploma - Hospitality Administration And Management
Kips College
Nairobi 04.2001 -
Skills
Customer service
Order accuracy
Guest relations management
Order management
Time management
Strong multitasking
Certification
Bar Academy by Diageo
Timeline
Bar Academy by Diageo
06-2024
Waiter
Ibiza Lounge , Gemini Bistro
05.2023 - Current
Waiter
The Bar Next Door Kileleshwa
02.2022 - 03.2023
Waiter
Onyx Lounge
04.2020 - 01.2022
Waiter
B Club
01.2018 - 01.2020
Diploma - Bartending
Nairobi Bar School
04.2001 -
Diploma - Hospitality Administration And Management
Kips College
04.2001 -
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